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BMW of Crystal Lake

Crystal Lake, IL

not yet
rated
339 Reviews

360 N IL Route 31

Crystal Lake, IL

60012

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339 Reviews of BMW of Crystal Lake

January 14, 2021

Not 100% sure I would totally recommend. The people are very nice but spending several hours buying a new car and have to go back the next morning because the tires and oil light are on that is not too pro More

by Davecohenskier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather/ Jordan
January 13, 2021

Clean and friendly dealership, worked with me on my trade in and various financial options. I would recommend anyone looking for a BMW to look here for one. More

by Dixonderek5406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph
December 09, 2020

Michelle is a very kind, genuine and trustworthy salesperson. I would also describe her as being courteous and friendly. There was no high pressure sales push. She listened to what I wanted. I p More

by Babydoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leah, Heather and Bill
December 09, 2020

I love this dealership, they do great things for my family. I once leased a car from there, but not for a very long time. One star is because for the last 15 years I get called every time they get serv More

by Wubtedro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wubtedro
December 07, 2020

Could not be happier with my recent X5 purchase. Heather, Leah and Ralph were exceptional throughout the professional buying process. I highly recommend BMW of Crystal Lake... More

by Al N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leah, Heather, Ralph
November 29, 2020

We had a great experience buying our new BMW at Crystal lake BMW. Everyone was helpful and there was no pressure in the process. We highly recommend this dealer. This was our second purchase from them an More

by mbeveridge22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph & Heather
November 21, 2020

Small boutique dealership that really took care of me. No hard sales. Ethan was awesome. Car was ready when I said I would pick it up. Papers were ready to sign when I showed up. More

by Huskies76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
November 18, 2020

We had an overall good experience and James was helpful and knowledgeable. But, it was hard to enjoy the lovely red bow and poster with our names on it, after enduring a “timeshare like “ presentation fr More

by gloria.a.amstutz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, Heather, Denise
November 09, 2020

They were very friendly and efficient. Our salesman was knowledgeable about the car we purchased and great at explaining everything about it. We didn’t have to wait long for the paperwork to be finished a More

by Rk1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
October 23, 2020

Michelle Canova and the whole management were exceptional to work with. Very easy going and quick process. I highly recommend Michelle Canova and Anderson BMW More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
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