BMW of Crystal Lake

An asset to Crystal Lake BMW This is my 3rd BMW purchase with Irv, 3rd European delivery and 2nd Performance Center Delivery. The whole European Delivery and the Performance Cente This is my 3rd BMW purchase with Irv, 3rd European delivery and 2nd Performance Center Delivery. The whole European Delivery and the Performance Center Delivery is a must do once or many times over. The above would not be as pleasant if you did not have Irv, a top notch CA that cares about the person's vehicle experience and is straight up with giving you the best available price, and overall knowledge of any BMW. I do not hesitate to refer Irv at Crystal Lake BMW to anybody that is looking to buy/lease a BMW through local, European Dealer, and/or PCD delivery. His thoughtfulness, details, and knowledge of the whole process makes one feel taking care of and worry less. Sincerely, thanks Irv for my wonderful experiences through out the years. Cheers, JD More

Thank You Crystal Lake for HIRING Irv Robinson ! BRILLIANT ! It's 2:00 am. I just got back from my second Performance Driving Center experience. Both times because of Irv Robinson at Crystal Lake. This time i It's 2:00 am. I just got back from my second Performance Driving Center experience. Both times because of Irv Robinson at Crystal Lake. This time it was for an 2015 X5 delivery. If you want to know about your BMW performance and quality - you can read about it - or you can experience yourself. Ask Irv how to arrange it. It was over 2000 miles driving back, but now I driven an X5 in extreme circumstances - with professional trainers instructing me at the PDC. Most importantly - THEY PROVIDED the 2015 X5 for driving - instead of using my own. Toured the factory where they are built, too. Thanks to Irv, I was able to experience the BMW magnificence of engineering, construction and performance of the X5. I just wish that I could buy a new BMW from Irv every month ! Keep 'em Rolling, Irv. You are as Elite and Unique as BMW ! And thank you, Crystal Lake for giving Irv the means for your customers to experience the opportunity of a lifetime ! Again. PS My wife took delivery of her X3 two months ago from Irv Robinson at Crystal Lake. We live over 1500 miles from the Crystal Lake BMW. Trust Irv to get the right price, vehicle and service that you deserve. More

Mazda3 Purchase w/ Maks Purchased a new 2015 Mazda3 i Touring with Tech Package. Extremely satisfied with the price, financing, and level of service I received from everyone Purchased a new 2015 Mazda3 i Touring with Tech Package. Extremely satisfied with the price, financing, and level of service I received from everyone at Anderson BMW & Mazda. More

Irv Robinson made the experience worth the trip! I was referred to Irv and Anderson BMW by a long-time BMW owner. I was told that Irv would make sure that my first BMW buying experience would be smo I was referred to Irv and Anderson BMW by a long-time BMW owner. I was told that Irv would make sure that my first BMW buying experience would be smooth. Thank you Irv, it was pleasant! I would highly recommend working with Irv and Anderson BMW for anyone looking to driving a great vehicle. More

Euro delivery a tremendous expience---thanks Irv!!!! Had an outstanding experience purchasing a 535xi...started with Irv at a different dealership due to his background with European Delivery. Transitio Had an outstanding experience purchasing a 535xi...started with Irv at a different dealership due to his background with European Delivery. Transitioned over to Anderson with him...was an outstanding experience all the way through the process. The trip to pick up the car in Munich was amazing...Irv had great tips and suggestions for our tour through Europe. Even though I live 5 miles from another BMW dealership, compared to nearly 2 hours to Anderson, the personalized experience was well worth it ! More

Thank you Amy! I regret NOT buying a car from Amy Volkening. She worked so hard to get me the deal I was looking for, but I had already committed to another dealers I regret NOT buying a car from Amy Volkening. She worked so hard to get me the deal I was looking for, but I had already committed to another dealership and was 24 hours away from picking up my car when we started our conversations. This is my 7th BMW and I was looking for something very specific. The other dealership had the car I REALLY wanted and they were already holding onto my money. Amy is a true professional who worked hard for my business. The dealership I purchased my car from did not "earn" my business, but I gave it to them anyways. While I love the car I got, I am disappointed that I didn't look to Anderson sooner. I want to thank Amy publically for the quick response and for working so hard. I may not have bought this car from you, but you have already earned all of my future business and I will refer anyone I know looking for a BMW or VW to you, and I will see you when I'm in for service! More

IRV ROBINSON IS AT THE PINANCLE OF SALESMEN My husband first met IRV ROBINSON in 2006 while looking for someone to handle a BMW European Delivery. Everywhere he looked he found excellent report My husband first met IRV ROBINSON in 2006 while looking for someone to handle a BMW European Delivery. Everywhere he looked he found excellent reports of his expertise, dedication, reliability and personal interest in his customers. We talked on the phone, exchanged emails and discussed all of the possibilities of buying a BMW. After three years of waiting, BMW introduced the 335d diesel sedan. We discussed all of the accessories, packages, options, colors, etc. we made several changes during the process - and IRV was always patient and helpful. My husband was in Europe in 2009 and decided to request a European delivery in Munich at WELT. IRV made all the arrangements including having our car delivered on our wedding anniversary. He arranged for a second delivery at the Performance Driving Center along with the factory tour and track day. IRV even surprised us by showing up there in person. We drove the X5 on the obstacle course and decided we needed one of those also. But IRV had another surprise - he let my husband drive his M3 all day at the track because "he had driven them enough". Amazing generosity, selflessness and unique kindness to his 'customers' is guaranteed. We're still in contact with him and he found an X3 CPO for me last month, sight unseen it was delivered two weeks ago. Oh, and he arranged to buy our trade-in sight unseen - which we had shipped to him. We know we can trust him to deliver what we want. And now it's time to buy an X5 diesel to replace the 335d. We have asked IRV to handle that transaction for us also. SALESMAN - gosh, he is better than most people's best friend ! Wherever IRV works, we will go to his dealership to buy our BMWs from him - ALWAYS ! More

LOVE our first BMW We just purchased our 1st BMW at Anderson. We absolutely LOVE our new car. Irv & Max were wonderful to work with - THE BEST!!! Professional & Helpf We just purchased our 1st BMW at Anderson. We absolutely LOVE our new car. Irv & Max were wonderful to work with - THE BEST!!! Professional & Helpful. The followup and care from both the sales team and the dealership as a whole has exceeded our expectations. We are already thinking that our 2nd car (SUV) may have to be replaced with a BMW SUV! Thank you Irv, Max and the whole team for making this a great experience for us!! More

New car purchase Anderson made my new car experience extra special by finding a car with all of the options on my wish list. I highly recommend working with their tea Anderson made my new car experience extra special by finding a car with all of the options on my wish list. I highly recommend working with their team. This is my 5th BMW purchase and I am thrilled about the outcome. More

2014 BMW X5 order We decided to purchase our 2014 BMW X5 from Anderson BMW because they had the best pricing in the area. We ordered the vehicle in late March and took We decided to purchase our 2014 BMW X5 from Anderson BMW because they had the best pricing in the area. We ordered the vehicle in late March and took delivery in mid June, however, the vehicle was missing one of the options that we asked for. I contacted our salesmen, Bob Langenberg, and Bob Pearl regarding the missing option and they offered me $500 cash to keep the car or to order me a new vehicle. I chose to order a new vehicle and took delivery approximately a month later with all the options that I had asked for. I was pleased that Bob Langenberg, Bob Pearl, and Anderson BMW made things right and would consider making a future purchase with them. More