BMW of Crystal Lake

I purchased an X6 that I was leasing previously. I have utilized this dealership numerous times. Not perfect, but always checking to see how they can improve. I have leased and purchased cars almost I have utilized this dealership numerous times. Not perfect, but always checking to see how they can improve. I have leased and purchased cars almost exclusively over the past 11 years. More

First time customer Bob Miller was our Client Advisor and we found him to be pleasant, thorough and knowledgeable. Always anticipating difficult negotiations when buying Bob Miller was our Client Advisor and we found him to be pleasant, thorough and knowledgeable. Always anticipating difficult negotiations when buying a car we found none of that with Bob or with the manager or the finance manager. I highly recommend this team. More

First time service customer We took my 2015 Mazda CX-9 in for a recall. We also needed a new key programmed. Rob in the service department was very helpful. He got everything do We took my 2015 Mazda CX-9 in for a recall. We also needed a new key programmed. Rob in the service department was very helpful. He got everything done as promised. I will be back. More

Oil Change Oil change was pre-scheduled and done quickly while I waited. No pressure for other services. Service advisor was friendly, professional, and courteou Oil change was pre-scheduled and done quickly while I waited. No pressure for other services. Service advisor was friendly, professional, and courteous. Car wash was a nice bonus! More

Need to improve The loaner was nice X-3. a $1400 service bill. I had to ask for the February discount that was posted plus no car wash. The loaner was nice X-3. a $1400 service bill. I had to ask for the February discount that was posted plus no car wash. More

Great Customer Service The team is nice, friendly and calls you back! If you leave a message unlike other dealerships that forget they are in a service Industry. Crystal Lak The team is nice, friendly and calls you back! If you leave a message unlike other dealerships that forget they are in a service Industry. Crystal Lake BMW thank you for your service in my BMW for sure I will drive to to you just for service . I have one that is closer but they seem to not care. Also ED thank you very much ! More

Always very helpful and trustworthy My car was completed as expected . I wish my car would have cleaned before I picked it up. It still smells of burning oil from the leak I wish they c My car was completed as expected . I wish my car would have cleaned before I picked it up. It still smells of burning oil from the leak I wish they could have cleaned it More

If you want to feel catered to, go here Anderson BMW always takes exceptional care of me. Its not your average auto service shop. From the parts department, to service everything is well coo Anderson BMW always takes exceptional care of me. Its not your average auto service shop. From the parts department, to service everything is well coordinated and my time is never wasted. They have a car waiting for me, and mine oulled out and ready when i return. Two thumbs up. More

In and out in an hour! Monday 2/4 I brought my BMW to Anderson without a prior appointment or phone call to have them inspect my passenger side wheels after driving over a v Monday 2/4 I brought my BMW to Anderson without a prior appointment or phone call to have them inspect my passenger side wheels after driving over a very large pothole. Explained I was hearing/feeling a vibration from the passenger side and was unsure if i had damaged a rim or not. Derek and Rob promptly got my vehicle in right away to have it looked at, within 20 minutes they advised an alignment and rotation due to the pothole I ran over. My vehicle was back on the road with no issues in roughly if not under an hour. Derek and Rob were fantastic and I was very appreciative of their prompt service. More

Radiator Flush and Service Rob and the staff took great care of me yesterday. BMW roadside delivered my car to Crystal Lake by mistake. Rob called and was Very supportive and Rob and the staff took great care of me yesterday. BMW roadside delivered my car to Crystal Lake by mistake. Rob called and was Very supportive and accommodating. The service team was able to get my car in with no advanced warning or planning, accomplished the service and arranged for transportation to get me and my car back home. Exceeded My Expectations. More