BMW of Catonsville

Jae is absolutely the best! He is patient, wonderful and takes the time to listen to you and understand what you are looking for in a car. Look for Jae at NMW He is patient, wonderful and takes the time to listen to you and understand what you are looking for in a car. Look for Jae at NMW More

Jae Lin was very helpful. He y me to find a car. I will definitely come back to him and recommend to my friends and family. He y me to find a car. I will definitely come back to him and recommend to my friends and family. More

I had an absolutely amazing experience purchasing my 2025 Acura MDX from Jae Lim! He literally drove all the way to my house to show me the vehicle and completed all the paperwork on the spot. The entire pro Acura MDX from Jae Lim! He literally drove all the way to my house to show me the vehicle and completed all the paperwork on the spot. The entire process was smooth, professional, and completely hassle-free — no pressure, no back-and-forth haggling. Jae made everything so convenient and stress-free. I truly appreciated his dedication, transparency, and customer service. If you’re looking for someone who goes above and beyond, I highly recommend working with Jae Lim. Thank you again for making this such an easy and enjoyable car-buying experience! 🚗✨ More

This is our second purchase at Catonsville This was an efficient speedy transaction. I knew what I wanted. Another dealer could not locate the car with the options I wanted but Nakia Spencer was able to. efficient speedy transaction. I knew what I wanted. Another dealer could not locate the car with the options I wanted but Nakia Spencer was able to. He had it transferred to the dealership in two days. He exceeded the Costco offer and matched with a little extra what the other dealership offered. Nakia went over and above! Sam, the finance manager was amazing as well! Always gives you the best option for your situation. Personable and experienced finance guy More

Jae lim was excellent. And gave me a great deal! Please come see him if you want a great service and assistance. And gave me a great deal! Please come see him if you want a great service and assistance. More

Jae and Anthony did a good job and made my experience fun while getting the job. I will definitely recommend people to get a car from them. while getting the job. I will definitely recommend people to get a car from them. More

Thank you the great service. I was lucky dealing with Jae Lim. He was very friendly and knowledgeable. I will definitely recommend to my friends and family members I was lucky dealing with Jae Lim. He was very friendly and knowledgeable. I will definitely recommend to my friends and family members More

I am writing to request a review of a recent service experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-vo experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-volt battery. During the visit, I was advised that the vehicle required replacement of major components, including the SME and related safety modules, as a precautionary measure. These recommendations were presented as necessary despite the vehicle not exhibiting drivability issues related to the hybrid system. It was provided necessary by service advisor Jamie but the technician Ken stated “precautionary”. After retrieving the vehicle, replacing the 12-volt battery, clearing diagnostic codes, and driving the car over 80 miles under varied conditions (including Sport mode), the vehicle has operated perfectly. The hybrid battery charges and discharges normally, there are no warning lights present, HVAC functions correctly, and no diagnostic faults have returned. Based on the vehicle’s current operation and diagnostic status, I am concerned that the initial service recommendations provided by BMW of Catonsville may have been overly aggressive and not supported by the actual condition of the vehicle. I am requesting to review this case and provide guidance regarding the diagnostic process and repair recommendations that were made. Given that the vehicle is functioning properly without replacement of the SME or safety box, I am seeking clarification on the following: 1. What specific test results confirmed that the SME had failed? 2. Was the SME tested independently, or was the recommendation precautionary? 4. Under what circumstances would a deeply discharged 12-volt battery trigger SME-related fault codes without actual module failure? All it was a bad battery and they tried to upsell it. This why they call these places “stealership” The SME code they provided in the invoice was SME perDiagCode D6125-SME00000-90- 003. The first least aggressive approach would be to replace the 12V battery that was completely dead due to the cold. Also the 3 times I have gone there they never have a loaner vehicle. More

I am writing to convey my immense satisfaction and to highly commend Korey Matthews for the truly exceptional experience I recently had during the purchase of my BMW. From the very first moment I con highly commend Korey Matthews for the truly exceptional experience I recently had during the purchase of my BMW. From the very first moment I connected with Korey via phone, through to the seamless completion of the transaction and my departure from the dealership, his professionalism and dedication were nothing short of exemplary. He demonstrated an unparalleled level of attentiveness, proactively addressing every potential question and concern I might have had. His comprehensive knowledge of the vehicle and the buying process instilled absolute confidence, making what can often be a complex undertaking feel remarkably smooth and reassuring. As an out-of-town client, the prospect of coordinating a significant purchase from a distance can be daunting. However, Korey went above and beyond to ensure my journey was not only worthwhile but also thoroughly enjoyable. His thoughtful guidance extended even to providing an outstanding recommendation for authentic Maryland seafood, adding a delightful personal touch to my visit that showcased his genuine commitment to customer well-being. The caliber of service, expertise, and personalized attention I received from Korey Matthews has profoundly impressed me. This experience has cemented an unwavering trust and loyalty, and I can unequivocally state that Korey will be my absolute first point of contact for any and all future BMW acquisitions. He has undeniably set the benchmark for outstanding automotive client service. More

This dealership met all expectations for price, customer service and technical knowledge. I was in my pre-owned 230i xdrive in no time and left a satisfied customer. service and technical knowledge. I was in my pre-owned 230i xdrive in no time and left a satisfied customer. More