BMW of Catonsville

My son bought a car from Spencer and he took really great so I came and got mine very easy guy to work with so I came and got mine very easy guy to work with More

Naz is professional, knows what he knows and what he doesn’t and made the buying experience at BMW of Catonsville a pleasure compared to many other places. doesn’t and made the buying experience at BMW of Catonsville a pleasure compared to many other places. More

Working with Jae at BMW of Catonsville was an excellent experience. He was professional, knowledgeable, and made the entire car-buying process smooth and stress-free. He took the time to answer all of our experience. He was professional, knowledgeable, and made the entire car-buying process smooth and stress-free. He took the time to answer all of our questions and made sure we felt confident with our purchase. Highly recommend asking for Jae if you’re shopping here! More

Shaun, helped me out got me in sexy X7. It was great working with him and the team It was great working with him and the team More

I purchased my 2022 BMW X7 from BMW Catonsville in September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In Decemb September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In December 2024, while driving, my vehicle’s electrical system shut down. I lost power steering, and multiple systems began malfunctioning. I managed to get the car to the service center, was provided a loaner, and sent on my way. I heard nothing for days. I had to chase down updates, only to be told repeatedly they were “still running tests.” After over two weeks of being in the service center and communications with BMW HQ, I was told the “fix” was a software update. That was their resolution after holding my car for that long with little to no communication or explanation. On the day I was told to pick up my car my vehicle emailed me with the same error and told me to take it for repair. Because of this experience, I have lost confidence in my vehicle. This wasn’t my first bad experience. During my very first service visit, I stood and waited while service staff bussied themselves with other things. I was there to have a dent in my armrest, a missing back wiper cover replacement and a key card addressed. When someone finally spoke to me the interaction was poor,I told him why I ws there and his loud response was to say they didn’t have any loaner vehicles available and that maybe someone could “give me a ride.” Eventually someone stepped in and helped, but the lack of urgency or care was clear. By the way, the armrest was replaced beautifully, but I still don’t have the key card, and the back wiper cover is still broken - small issues, but issues that have been repeatedly mentioned and never addressed. Things got worse when my vehicle needed bodywork after being hit in May. I took it to BMW Annapolis (farther, but worth the drive), where a technician casually asked me if I wanted the door repainted from my “previous accident.” I had no idea what he was talking about. He then showed me proof the vehicle had prior damage, damage that BMW Catonsville never disclosed to me when I purchased the car. I reached out to Korey, my salesperson, who has always been respectful and responsive. He passed the information to management, but no one from management thought these issues were important enough to speak with me, apologize, or show basic empathy or accountability. The final straw came earlier this week when I received an error message on my X7. Instead of driving five minutes to BMW Catonsville, which is literally in my neighborhood, I chose to drive to BMW Owings Mills, and the difference in service was 180 degrees different. Professional, attentive, communicative, the exact opposite experience of what I’ve come to expect from Catonsville’s service department. This shouldn't be the reality, but sadly, I would rather drive the 25 minutes to Owings Mills than subject myself to poor service that I have to turn around and pay for. The only redeeming experience I have had at BMW Catonsville is with Korey Mathews in sales, who treated me with respect, kindness, and professionalism. My experience with the service department does not reflect my interpretation of the BMW standard or the level of care you would expect when buying a premium vehicle. My advice: If you value your time, your vehicle, and basic customer service, take the drive and go somewhere else. BMW Catonsville's service team either doesn’t care or is uninterested in delivering a positive ownership experience. More