BMW of Carlsbad

They were great , easy and professional to work with! I highly recommend them. Jay my sales person was awesome. I highly recommend them. Jay my sales person was awesome. More

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an ex He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an extra day Then after calling Sales at 5 pm the next day to ask if I could go pick up my car I was told that Bjern was gone for the day I called the next day and again tried another phone number to track him down and he said oh your car is staying here until Tuesday bc we had to order parts He never called me as a courtesy to let me know that my parts were ordered and that my car was staying longer More

Worst customer service you will ever get in your life. Don’t even bother going here Don’t even bother going here More

One of the best experience. Buying a car from BMW of Carlsbad was hassle free and a great selection of vehicles. Buying a car from BMW of Carlsbad was hassle free and a great selection of vehicles. More

Great service and friendly, knowledgeable staff. Wouldn't take my BMW anywhere else. Highly recommended. Wouldn't take my BMW anywhere else. Highly recommended. More

Very professional and friendly service. Try to work with you according to your needs. Very inviting waiting room. Try to work with you according to your needs. Very inviting waiting room. More

We purchase online and had the car delivered to our door. The transaction couldn’t have gone smoother. Very satisfied and would definitely recommend BMW of Carlsbad! The transaction couldn’t have gone smoother. Very satisfied and would definitely recommend BMW of Carlsbad! More

Showed up for a 10am appoint, 35 minutes later no one addressed my arrival. Had to track down service advisor myself. It took 3 days to complete an oil change, brake fluid, and investigate a washer fluid addressed my arrival. Had to track down service advisor myself. It took 3 days to complete an oil change, brake fluid, and investigate a washer fluid leak. They even missed during thier "100 point inspection " I had a runing light out. Communication was aweful. More

They delivered timely and responsive service. I was very happy with their service and would recommend them to my family or friends. I was very happy with their service and would recommend them to my family or friends. More

Purchasing a vehicle is a lengthy process but this has been the worst experience. Waited hours to sign paperwork only to have to resign documents via email (then had to call because they had the wrong ema been the worst experience. Waited hours to sign paperwork only to have to resign documents via email (then had to call because they had the wrong email which I updated in person). Came in to have scratched rims fixed and wasn’t informed the appointment would be an all day service. Waited 5 hours and received no update from the service advisor via text when I inquired about the length of time. Called in to request a loaner after I found out the service would take all day and then 15 minutes later the car was ready. Finally an additional signature was required and was requested to come back to the office. Having been here Friday already for several hours that could have been taken care of then, but was not informed until the weekend. Overall poor customer service from luxury brand, I’ve had better service at Toyota and Honda. More