BMW of Carlsbad

Amazing experience at BMW of Carlsbad! The staff was professional, friendly, and made the whole process smooth and stress free. They answered all my questions and helped me find the perfec The staff was professional, friendly, and made the whole process smooth and stress free. They answered all my questions and helped me find the perfect car. Highly recommend this dealership to anyone looking for great customer service and a great deal. More

Top notch service and sales. Corey Hayward has been my salesman for 12 years and takes great care of me. Brian Chartier is my service writer and is excellent. I always ask for Corey Hayward has been my salesman for 12 years and takes great care of me. Brian Chartier is my service writer and is excellent. I always ask for both. I highly recommend his dealership and my sales and service reps. More

I appreciated that I was able to get in same day, receive the service I needed and have my car back in a couple of hours. the service I needed and have my car back in a couple of hours. More

Not so great experience interacting with the parts lady and service department Omar. She was rude and disrespectful and flip flopping between writing a check for returned parts or credit card refund. I a and service department Omar. She was rude and disrespectful and flip flopping between writing a check for returned parts or credit card refund. I asked Omar I would like to speak to the technician who is going to work on my car he replied I do not who that would be, I said once you know who that would be but no reply. Ultimately I found my way to Felix the mechanic working on my car explained which wheel hit the pot hole and he was very receptive. Bottom line so far unfortunately I have not found anyone like Jeremy in parts nor Brian C. in service department. I also saw Omar and the parts lady laughing when Omar went to get my change after paying my bill in cash. More

Professional car service and comfortable environment for waiting. Friendly to customers. Great show room for potential clients. waiting. Friendly to customers. Great show room for potential clients. More

Our experience at Carlsbad BMW was very pleasant, hassle-free, and without issues. The staff was professional and courteous throughout the entire process. We ordered our 440i Grand Coup in January an hassle-free, and without issues. The staff was professional and courteous throughout the entire process. We ordered our 440i Grand Coup in January and took delivery in April when it arrived from Germany. More

Tamara was great! Very nice and helped us get a the price we were looing for Very nice and helped us get a the price we were looing for More

Jorge Perez has been my service advisor in the past too and always great service!! and always great service!! More

Ramon was professional, helpful, and courteous. Car service and explanation of required work was excellent. Thank you Ramon. Car service and explanation of required work was excellent. Thank you Ramon. More

Ramon was amazing ! Attentive- patient- helpful and very good at communicating. Great customer service. I trust this location to take care of my car versus others. Very Attentive- patient- helpful and very good at communicating. Great customer service. I trust this location to take care of my car versus others. Very honest. I feel like my questions and concerns are always heard and taken care of. More