BMW of Carlsbad

David Lopez was TERRIFIC! completely changed my outlook on buying cars. He was so helpful & friendly. Hands-down the best car salesman we have ever worked with. Honest, not-pushy and genuinely looking out on buying cars. He was so helpful & friendly. Hands-down the best car salesman we have ever worked with. Honest, not-pushy and genuinely looking out for the customer. I would HIGHLY recommend him to anyone I know. Thank you DAVID! BMW is lucky to have sales people like him That is why we left Mercedes. The new manager was also fantastic. We were SO PLEASED with our over all experience at Encinitas BMW More

Easy to work with dealer. Always have inventory that I desire. Great location. Plus: Juan is the best sales rep going. Bought 5 BMW's from him so far. desire. Great location. Plus: Juan is the best sales rep going. Bought 5 BMW's from him so far. More

Juan Duff is perhaps the friendliest salesman I have ever met. He is straightforward and direct to tell everything about the car and sale terms. Follows up on calls to make sure everything is okay. Good and met. He is straightforward and direct to tell everything about the car and sale terms. Follows up on calls to make sure everything is okay. Good and genuine person and salesman. More

Both parties were very informative and answered all my questions regarding the possible purchase of a new X5. I have previously leased 2 X3's and was unsure of going to a bigger car. I liked being able questions regarding the possible purchase of a new X5. I have previously leased 2 X3's and was unsure of going to a bigger car. I liked being able to go on line to review all the options and then come to see Mike to have all the options more fully explained so I felt very comfortable in my final decision. Mike kept in touch on the progress of the car being built and on the day of purchase, he also showed me everything about the car inside and out and made me feel that it would be fine to call if I had any other questions that may come up in the future. I would recommend Mike and Liz to anyone interested in a BMW. More

Mike Wille was very helpful in my purchase decision, the negotiation process, and in showing me all of the car's features. I would strongly recommend anyone thinking about buying a BMW to talk to Mike. negotiation process, and in showing me all of the car's features. I would strongly recommend anyone thinking about buying a BMW to talk to Mike. More

I leased a 335d from John based on a quote he provided via email as a follow up to my on-line inquiry. Very easy transaction, straight forward pricing, no last minute surprises. via email as a follow up to my on-line inquiry. Very easy transaction, straight forward pricing, no last minute surprises. More

-Funny thing, 50c for coffee u have to pay. Hard time to looking for change. Century Alhembra has all kinds coffee and a lot of cookies and sweets in the morning. -When I contact to sale person, the respon looking for change. Century Alhembra has all kinds coffee and a lot of cookies and sweets in the morning. -When I contact to sale person, the respond of sale person is not making me to go there. I was there because of the car I want. If not I will not go there. If sale person can attract to customer by email, they will have better business. More

It was an excellent experience, the sales people were friendly and understood my requirements, and directed me to i believe the right vehicle. I would recommend this dealership. friendly and understood my requirements, and directed me to i believe the right vehicle. I would recommend this dealership. More

Have purchased three vehicles from BMW of Encinitas in the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held over night. I had to call around 4:30 to find car would not be ready until the next day due to special order parts. Rattle in ddor resolved, but vehicle returned with code unresolved in computer and vehicle still making same noise. No explanation as to why noise remains. Repair ticket states "BMW is working on it." Wonderful. Filled out survey and receive call and e-mail from Mary Jo Gelardo, Customer Service Manager who wants to discuss why I am unhappy with service. We discuss on phone on May 20 and she promises to set appointment with service manager week of May 23 to resolve issue. Never heard any more from her, so sent e-mail on May 27 advising we would not use the dealership again. Forwarded a copy of that e-mail to Brian Woods, the General manager and he has not replied either. Finally, there is a recall on one vehicle we purchased from them on 12/28/10. The recall was initiated on Oct 18, 2010 by BMW. I kind of think the dealer would have done the recall work before delivering the car? We just found out about the recall by taking it to another dealer, since we never received a recall notice. Or the owners card or anything else we should have received following the purchase. Just their way of doing business I suppose. SO glad the latest 535i came from somewhere else and the next 7 series will too! More

Peter was very helpful. He took a lot of time to help us and we weren't exactly the biggest sake he was ever going to have. We were there to look at a used Toyota Sienna, not a BMW. Peter, however, treate and we weren't exactly the biggest sake he was ever going to have. We were there to look at a used Toyota Sienna, not a BMW. Peter, however, treated us like we were there to buy a much nicer vehicle. My wife & I have two small children who both need to be in car-seats, so he literally had to allow both of us to take turns test-driving the vehicle. On top of that, we could not decide right away (because of our kids' needs), so we had to go home & come back later in order to purchase the Sienna. This took even more of his time. We couldn't be happier with the vehicle that we bought there & also couldn't be happier with the service that we received, particularly from Peter. If we ever know someone who is in the market to buy a new BMW, we will not only direct them to BMW Encinitas, but will personally recommend that they ask for Peter as their salesman. - Andy Andy Schreiber More