BMW of Carlsbad

I leased a 2012 BMW 650I from BMW Encinitas, and while the car is amazing, the experience with BMW Encinitas was awful. I would never set foot on their lot again nor would I ever feel comfortable taking m the car is amazing, the experience with BMW Encinitas was awful. I would never set foot on their lot again nor would I ever feel comfortable taking my car in for service. More

Juan is very nice and honest. It didn't take me a long time to test drive and purchase the car. I really like the service there and I would go back to it if I ever decided to get another car. time to test drive and purchase the car. I really like the service there and I would go back to it if I ever decided to get another car. More

I am 62 years old and have purchased many cars in my lifetime. My experience in buying a new BMW 528i at Encinitas BMW, was by far the most pleasant and enjoyable experience I have had in purchasing a lifetime. My experience in buying a new BMW 528i at Encinitas BMW, was by far the most pleasant and enjoyable experience I have had in purchasing a car. Our experience began when we appeared on the lot. The Sales Manager, Ray, was walking by and asked if we needed help or if we preferred to browse alone. We requested to talk to a salesman and he went inside and brought Jordan Fisher out to meet us. We explained that we just wanted a test drive, since we were trying to decide among the BMW, the Mercedes 350 and the Audi A6. Jordan said fine, and asked us what we wanted to drive, then left to go get a suitable car. During the entire drive he showed us the various features of the BMW and never once tried to convince us that his car was more suitable than the others we were considering. At the end of the drive, he asked us if there was anything else we needed and that he hoped we would return to buy a BMW. Jordan was helpful and pleasant and totally lacked the usual bravado, bluster and pressure I expect from car sales people. He called me once to give me an answer to a previous question, again with no pressure or trying to tell me what I needed in a car. We ultimately decided on the BMW and called Jordan to set up another test drive and to purchase a 528i. Again no pressure. We simply provided him a list of the options we wanted (most of them)and that we wanted the USAA pricing. When he said he needed to run the numbers with the Sales Manager, my reaction was, "Oh no, here it comes!" Shortly, he returned with the Sales Manager and they gave me a printout quoting a price of $1000 over true invoice. I verified that the prices were the same as the true invoice prices I had acquired from an independent source and accepted the terms. They then informed me that they would have to order the vehicle since they did not have a vehicle with all the options I wanted. I paid a $2000 deposit to reserve the car and the Sales Manager gave me one of their previously reserved slots at the factory, which was going to production in two to three days. Jordan gave me the production number as well as the options list and said he would keep me informed on my car's progress as well as showing me the BMW website where I could follow its progress. That was it! My car was delivered in 5-6 weeks and was in immaculate condition when delivered. We spent a few minutes with the finance manager purchasing the car and getting a very soft sell on the various warranty extensions and maintenance options available. We took the tire failure option. Then, Jordan spent over an hour going through all of our car's features and told us to call him anytime we needed. He wished us well and reiterated that we could come by or call him anytime we had questions. Since then, he has called us to ask how things were going and if we had any additional questions. The people at Encinitas BMW really went all out to make my experience pleasant and comfortable. They were friendly, knowledgeable, professional and anxious to serve my expressed needs. They really listened to me! Most importantly, there was no high pressure selling or arogant disertations on what I needed in a car. They let the car sell itself. I would recommend Encinitas BMW to anyone wishing to buy a new or used BMW. If they treat you as they did me, you will have a very pleasant and gratifying experience! More

My experience with BMW Encinitas was an enjoyable and productive one. I got the car that I wanted at a great price. Best of all, the people I dealt with were friendly and went out of their way to make me productive one. I got the car that I wanted at a great price. Best of all, the people I dealt with were friendly and went out of their way to make me feel at home. I will definitely recommend BMW Encinitas to all of my friends. More

Sales person went to great lengths to explain the various options available in the car and also helped w/the initial set up of the car. options available in the car and also helped w/the initial set up of the car. More

I bought a new car here last week. It was relativey smooth and easy. I would have peferred tonot have to negotiate price but it worked out fine in the end smooth and easy. I would have peferred tonot have to negotiate price but it worked out fine in the end More

Great experience! The Internet sales manager was very understanding and put in extra effort to make sure I was taken care of during the process. understanding and put in extra effort to make sure I was taken care of during the process. More

Our purchasing experience of our new BMW at Encinitas BMW was stress free and actually enjoyable.We were particular impressed with Mr Juan Duff's knowledge and explanation of the vehicle's operation. Staff was stress free and actually enjoyable.We were particular impressed with Mr Juan Duff's knowledge and explanation of the vehicle's operation. Staff were timely, knowledgable courteous and professional . This is not our first luxury car purchase however it is the first purchasing experience that we can truthfully say was stress free and enjoyable. More

The best car buying experience to date. Patient, honest and easy. Very easy to work with. Jordan and Jessica are an excellent team. Don't bother going any place else. and easy. Very easy to work with. Jordan and Jessica are an excellent team. Don't bother going any place else. More

Dealing with BWW Encinitas was terrific. They were very friendly and very attentive to my needs. They provided me with exceptional service, had the perfect car for me and went out of their way to take ca friendly and very attentive to my needs. They provided me with exceptional service, had the perfect car for me and went out of their way to take care of me. Each and every employee I dealt with from sales to parts to F&I were all polite, eager to offer assistance and knowledgeable about the products and services I was asking about. I really enjoyed the menu process in sales and F&I. A great store with great employees!!! I would recommend them again and again. More