BMW of Carlsbad

First visit for 10,000 mile check and service was outstanding! Exemplary communications by service representative. outstanding! Exemplary communications by service representative. More

The dealership is too notch all around. Welcoming, knowledgeable, excellent customer service, solid communication, clean environment. Just got a new IX and they’ve gone above and beyond b Welcoming, knowledgeable, excellent customer service, solid communication, clean environment. Just got a new IX and they’ve gone above and beyond but also what I’d expect for a classy BMW dealership. We shopped around a lot and went to at least 10 other places before going back and purchasing from BMW of ,Carlsbad. We are glad we did and are loving the car - not to mention the great deal we got. We officially converted from Tesla electric to BMW electric and are loving it. Thanks!! More

Great customer service. Professional and responsive. Communication was easy and timely. Service department was very responsive. Professional and responsive. Communication was easy and timely. Service department was very responsive. More

BMW of Carlsbad was great to work with, quick and easy. We worked out the deal, once agreed the car was delivered within 2 days. Would recommend this BMW dealership We worked out the deal, once agreed the car was delivered within 2 days. Would recommend this BMW dealership More

BMW of Carlsbad has a great selection of cars, and we worked with a very knowable salesperson. worked with a very knowable salesperson. More

I have very mixed feelings on this dealership. My girlfriend and I bought two used cars at the same time, each with very different experiences. We worked with Martin who was great from a sales per My girlfriend and I bought two used cars at the same time, each with very different experiences. We worked with Martin who was great from a sales perspective and we both feel like we got a good price on our cars. For my purchase, I would have given 5 stars if I didn't experience what she has been going through with her purchase, but I also didn't have to bring my car back for service. For me, financing was fine and pretty normal transaction. In her case, I think she's going to rate 1 star as there's been issues for weeks on just getting the financing through her credit union. Also, she brought her car in for their warranty service and it's not like other BMW dealerships we have worked with in the past. So far, her car has been longer in service than her own possession and her service advisor is poor at providing updates, if any. The one saving grace is she was able to get a loaner car even for purchasing a used car, but the service center has a lot of work to do. Also, we received complaints from her credit union with respect to Steve, the finance director treating her long time bank very poorly and being disrespectful. His behavior lacks professional and has no place in business. In summary, you may be able to buy a good deal here but I would look elsewhere for service. More

The dealership was beautiful. It was the nicest I have been in. Impeccably clean and the people were wonderful. It was the nicest I have been in. Impeccably clean and the people were wonderful. More

Very professional and friendly. The appointment with the person who walked me through all the features with endless patience was particularly useful and appreciated. The appointment with the person who walked me through all the features with endless patience was particularly useful and appreciated. More

We brought our suv in for a transmission issue. The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of ou The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of our vehicle's repairs. He also worked on our behalf with the warranty provider to get our vehicle back on the road. I will be using BMW of Carlsbad for all my vehicle service in the future. More

My car warned me that my brakes were malfunctioning and to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. More