BMW of Carlsbad

Sean did an excellent job, at making us comfortable with no pressure. He was patient, took the time to explain the features of the car, and answered all the questions in a concise manner. I would highly rec no pressure. He was patient, took the time to explain the features of the car, and answered all the questions in a concise manner. I would highly recommend Sean to anybody looking for a new BMW. All the staff that we dealt with was terrific, very friendly, and very attentive to our needs. I will definitely recommend them to my friends and family. More

Horrible customer service, Kim is rude and not professional especially over the phone. Never had my license plates. When I called and asked nicely she was rude and told me to check the car as if I professional especially over the phone. Never had my license plates. When I called and asked nicely she was rude and told me to check the car as if I was a child and hung up. Left Jorge a multiple amount of messages and no response or thru via email or text. It's funny how quickly they respond when trying to sell you a $50k car, but once your signed and gone they won't lift a finger. This dealership has not even had someone at the front desk or steadily answering phone lines since I purchased my car in July!!! Jorge wouldn't even help me locate my warranty information and with the license plates, Kim said she had "taken care" of the in October after I called her in September and when I still did not recieve them and called her after getting a ticket for no plates, she said "I did my job, you need to deal with it". So if you did you job, and you do this everyday for a living, how come you can get it right? Incompetence at its highest at this dealership ALL throughout. I would NEVER reccommend anyone to EVER do business with them. They lost another 2 BMW sales from my family because of they horrible service and dishonesty. More

Greg at BMW Encinitas is great! As a first time buyer I was really nervous about the whole process but Greg completely put me at ease. He walked me through the entire process and best of all got me into my was really nervous about the whole process but Greg completely put me at ease. He walked me through the entire process and best of all got me into my dream car! More

The best experience I have had in purchasing a vehicle. Strongly recommond anyone looking for a vehicle to go to BMW Encinitas. Harry is an excellent salesman. Strongly recommond anyone looking for a vehicle to go to BMW Encinitas. Harry is an excellent salesman. More

Jeremy Shadburn, Client Advisor, went above and beyond in what I would expect an advisor to afford me in services involving the purchase of a new vehicle and he was incredibly helpful in every step of the pr what I would expect an advisor to afford me in services involving the purchase of a new vehicle and he was incredibly helpful in every step of the process. Jeremy Shadburn's knowledge and professionaism in helping me purchase the vehicle of my choice at the price that was right, is an incredible reflection not only upon himself, BMW of Encinitas, but to BMW as a whole! This is why I will continue coming to BMW of Encinitas and why Jeremy Shadburn should be groomed for future positions of management! More

it is a very happy experience with peter. He is nice and it is a very happy experience with peter. He is nice and gives me a big discount. i wound strongly recommend this dealer, especially peter! it is a very happy experience with peter. He is nice and gives me a big discount. i wound strongly recommend this dealer, especially peter! More

Great experience overall. Salesperson was not pushy or salesy. He was very thorough and professional and got the deal done. I had 6 months left on my lease and was over my mileage and they really made m salesy. He was very thorough and professional and got the deal done. I had 6 months left on my lease and was over my mileage and they really made me a good deal. More

Our experience at BMW Escondido was exceptional. Our client advisor Jeremy Shadburn was professional, knowledgable, and attentive. He listened to what we wanted and showed us what he had available. At n client advisor Jeremy Shadburn was professional, knowledgable, and attentive. He listened to what we wanted and showed us what he had available. At no time was he pushy, nor did he attempt to interest us in anything else we weren't looking for. He was able to quickly and effectively provide us with the price we were looking to pay without any back-and-forth haggling over price. It is solely the experience we had due to the efforts of Jeremy that will bring us back to this dealership as long as he is still working with them. The only portion of our experience that I would grade poorly was strictly due to the finance department. I was not financing my vehicle with BMW. The first individual we worked with seemed overwhelmed and his knowledge of the process was below average. The second individual demonstrated terrible customer service, unwilling to go the extra mile with a phone call to his finance superiors to ensure we had everything we needed regarding the sale. Instead he provided a phone number and basically said "good luck". This is the same individual that played loud music during our time in the sales office, while we were trying to complete the sale. It was a very unprofessional environment in the finance office. More

I was at BMW for service and decided to take a look at the X1 and X3. I leased my previous BMW from Orange County. After making a decision on what I wanted I got a quote from my guy up in Orange County. the X1 and X3. I leased my previous BMW from Orange County. After making a decision on what I wanted I got a quote from my guy up in Orange County. Then I got a quote from Ash and he was able to beat their price, so I went with him. He was nice, friendly not pushy and very easy to work with. If you are in San Diego, I recommend going to BMW Encinitas and asking for Ash. He is easy to negotiate with. More

Ash took care of me. In fact, this is the second BMW I have purchased from Ash at BMW of Encinitas in the last 4 months. He solved all issues. What is particularly interesting is that I am a VERY DIFFIC have purchased from Ash at BMW of Encinitas in the last 4 months. He solved all issues. What is particularly interesting is that I am a VERY DIFFICULT CUSTOMER. I want the best and at the lowest price. Then I want some more. any ways, thank you BMW of Enc and I appreciate your professionalism throughout the process. More