BMW of Carlsbad

While shopping for a new vehicle I visited BMW of Encinitas. I wasn't planning on sharing my concerns but the the GM of that dealership emailed me asking how my recent visit went. I replied to him Encinitas. I wasn't planning on sharing my concerns but the the GM of that dealership emailed me asking how my recent visit went. I replied to him describing several concerns and 4 days later, haven't heard back. Here is what I recently experienced at BMW Encinitas. I expressed interest in coming to look at vehicles and was in touch with one if the internet sales people. I was very clear with the sales person that I would consider a lease on a new car or a certified pre owned model only. I had the opportunity to look at three pre owned X1s while at BMW Encinitas This visit was tiresome. I spent a significant amount of time waiting alone, meandering the lot, while the sales person was running getting keys or checking on other things. While with the sales person I had the opportunity to test drive a white pre owned X1. This car was marked as certified pre owned in one of the emails between the sales person and myself. When I arrived at the dealership I found out that the car wasn't CPO and that it would cost "several thousands more" to make it such. The man working in the pre owned department didn't apologize for the mistake or try to find any middle ground that would help me consider this non CPO X1. I found the pre owned area to be a cluttered mess. There seemed to be too much going on for the space available. The keys for pre owned cars were hung up on a tattered board (which featured a notice to employes that they would be reprimanded if they didn't check out the keys prior to a drive. Customers shouldn't be able to see, in plain sight, this kind of notice from employer to employee). In addition, there were stacks of papers piled up throughout much of the office. Furthermore, the lot isn't big enough for the dealership's inventory. It was necessary to move 4 cars (this was incredibly time consuming) for the white X1 I looked at to have access to the road. While looking at the white X1 the sales person was telling me about the car's headlights and mentioned that "they help illuminate the road." While this is only my second BMW and I may not be familiar with all of the various features offered by BMW, I am familiar with the general purpose of a headlight. I wasn't able to get clear and concise answers to most of my questions. From initial email contact to my departure, the sales person seemed disinterested in learning about my needs and wants in a new vehicle. After the test drive I mentioned that I'd really like to look at some new X1s and 320i/328is. I was never given the opportunity to do so. Rather, this white (non CPO) X1 was pushed on to me. Even though the car wasn't really what I wanted, I allowed the dealership to run some numbers to see what kind of payments I'd be looking at. I was not able to consider the initial offer. A second offer was made. While it was lower in price, it wasn't acceptable to me given that the car wasn't CPO like I had initially been told it was. I told the sales person that I'd like some time to go to lunch and consider the offer. I was then asked what it would take to earn my business. I again mentioned that I'd like some time to consider the offer and requested the keys to my current vehicle be given back to me promptly. On my way out, I was introduced to the sales manager on duty. I was again asked what it would take to get me in that white X1. I mentioned that the car wasn't exactly what I wanted but for me to begin considering it the price would need to be lower. Some numbers were tossed back and forth to no avail. We were at an impasse. I mentioned to the manager that I had a significantly lower priced offer on a brand new X1 from a nearby BMW dealership. Given that what I want is available elsewhere, why would I buy an expensively priced used car that isn't what I was told it was? Throughout my entire visit at BMW Encinitas everyone I interacted with seemed stressed, tense and disinterested in selling me a car that meets my needs and wants. Sadly, I can only describe this experience as a disorganized mess. I have always received great customer service from BMW dealerships in the San Diego and Phoenix areas. This visit to BMW Encinitas was different than what I have become accustomed to while working with other dealerships. More

Absolutely the worst car experience ever. After working for two days via phone and email I came to an agreement on a 2013 x3, an appointment was set to do paperwork and my wife and I drove 125 miles one wa for two days via phone and email I came to an agreement on a 2013 x3, an appointment was set to do paperwork and my wife and I drove 125 miles one way to do the deal. The car was horrendous, scratches galore, chipped paint amd when we opened the door sand and dirt was everywhere. In no way is this how you display vehicles for sale, another note the vehicle was a retired loaner and the paperwork the dealer gave me the day before showed 400 less miles then was actually on the car. So the car was continued to be used by the dealer. Jessica is the worst sales manager and didn't even care. More

I went to the Service Department at BMW of Encinitas to have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was bran have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was brand new and good. Because I get my car serviced at bmw of encinitas I trusted the service advisors judgement. The service advisor took my car threw the service drive to a technician and installed the tire. The tire that was installed onto my 3series BMW was a 12 year old tire. When the service advisor took my car back he failed to write up a work order and just instructed the technician to install the tire with out following normal protocol. If BMW of Encinitas would of done there job then they would of noticed the tire was 12years old and not safe to drive on then they would of advised me to not install it. Instead they installed the tire and sent me on my way. The whole time I was driving I did not know I was driving with an old unsafe tire. I did not like the way my car was driving so I took my car to discount tire to have them check my tire and rotate them. Discount tire then noticed the 12year old tire on the rear driver side and asked me who installed it. Discount tire then advised me that any tire 8 years or older should not be installed on any car because of the un-safeness of driving on this 12 year old tire, because the tire was 12years old and unsafe per discount tires safety rules- they were not aloud to rotate my tires because of it being old and unsafe. If I did not go to discount tire I would of never of realized the old tire that was on my car and anything could of happened to me while driving, especially on the freeway. If bmw service would of followed there normal required protocol then they would not of put this old tire on my car. Once bmw was notified of what they had done,Greg Bobbier service manager admitted that bmw did not do there job but continued to treat me like crap even though bmw was in the wrong. My BMW was not safe to drive on the freeway and I did let Greg Bobbier (service manager) be aware of that. But service manager Greg Bobbier would not install my car with a new safe tire rite away even though this situation was BMW of Encinitas fault. They are horrible with customers, they do not have good customer service skills. I am letting everyone know about there horrible mistake! Never go there! If this was Harloff Bmw this would of never of ever happened. When something did go wrong with Harloff Bmw they took care of it ASAP with no question asked. Such a shame do not know how this place stays in buisness. More

Peter pretty much gave me everything that I asked for. Very positive experience! I also had to get my convertible top services and they took care of it with no problems whatsoever at no cost. Excellent Very positive experience! I also had to get my convertible top services and they took care of it with no problems whatsoever at no cost. Excellent customer service. More

No pressure to purchase. I found the car I wanted online with a price that was below the blue book price. I was able to ask and answer any questions through email. Once at the dealership there was no pressu with a price that was below the blue book price. I was able to ask and answer any questions through email. Once at the dealership there was no pressured sales pitch which made my decision to purchase easier. Peter is an excellent salesman. Follow-up regarding my purchase was appreciated as well. I will refer my family and friends. More

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I ca for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I called and was told they are "waiting to hear from BMW to authorize". Me: I need my car by the end of the day Monday, am going on a business trip for 10 days and want it parked in my garage. Them: Once we open a service ticket we can't release the car until the work is done. Me: Are you kidding me? There is a TSB for one problem and they are telling me my battery is bad. I said reset and try with a shop battery. Problem still there. Not battery. They blew me off on a warranty covered complaint. Now that it is out of warranty they want to charge me to fix it. This is my second and last BMW and last visit w/ present car to this stealership. BMW's business model is to build and sell a good product at a decent price then do the minimum under warranty and wait so they can charge you for services. BMW in general and this dealership in particular are not customer service oriented. Next time will go back to a Lexus. More

Elizabeth Diomin is the consummate professional! Elizabeth has deep knowledge and expertise in the BMW lines, she is comfortable to deal with and provides superior level service. I would recommend Elizabeth has deep knowledge and expertise in the BMW lines, she is comfortable to deal with and provides superior level service. I would recommend her to anyone I know! More

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car starts moving on the first gear. I took the car to the service shop on a Thursday and I had a guy named Erin help me. The manager, Tim, took my car for a test drive and then told me the sound is normal for manual cars, even though it doesn't sound normal as I had a manual car for 6 years before I buy this car and I can tell whether it's normal or not. Anyways, he agreed to take the car in after I insisted. Erin promised he would call me the next day and tell me what's wrong with the car, if something is wrong. He was friendly. Anyways, four days after and I still didn't get a call, so I called Erin on Monday and left a voice message. He calls me back and tells me nothing is wrong with the car and the hold was because they were waiting for Tim's signature to release the car but he didn't bother to call me and let me know. Then Erin calls me Tuesday telling me the car is ready. When I went to get my car, they didn't give me any paper work to show what tests were done on the car so I have no proof they even touched the car, and I'm still hearing the same sound again. The guys were friendly but I wasn't satisfied with the service especially since the car is still under two warranties, the dealer's 60 days warranty and the 3 years warranty I purchased. On top of that, Erin asks me to give the service department a 5 rating. Overall, I'm not happy with the service and I'm planing to take the car to another shop, and if something is wrong with it, I won't be paying for any costs, that's for sure. More

Ronaldo at BMW Encinitas was by far the most personable salesman I encountered during my latest car-buying experience. He was helpful and not the least bit pushy during the entire time I was making my deci salesman I encountered during my latest car-buying experience. He was helpful and not the least bit pushy during the entire time I was making my decision. His insight, good nature and integrity made this experience well worth it. Not to mention that he put me in an awesome vehicle. More

I contacted the dealer via email and Peter was quick to respond to my questions. It then took him 2 days to respond to my offer. He then sent me an email saying the offer was accepted. But he never called respond to my questions. It then took him 2 days to respond to my offer. He then sent me an email saying the offer was accepted. But he never called me even thought he had my number. I called him hours later to ask what the next step was and where to wire transfer the money. The info he sent was not enough for my bank to send the money. I called the dealership several times in order to get the necessary information. They did not acknowledge the money was received for 3 days! Then it took 3 more days before they sent the paperwork for me to sign. It has now been 14 days that they have had my money. Which left my account 17 days ago and I STILL do not have the title to the car!!! They have refused to answer my emails and phone calls. Buyers BEWARE!! They are helpful until you send the money then they ignore you! More