BMW of Carlsbad

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I ca for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I called and was told they are "waiting to hear from BMW to authorize". Me: I need my car by the end of the day Monday, am going on a business trip for 10 days and want it parked in my garage. Them: Once we open a service ticket we can't release the car until the work is done. Me: Are you kidding me? There is a TSB for one problem and they are telling me my battery is bad. I said reset and try with a shop battery. Problem still there. Not battery. They blew me off on a warranty covered complaint. Now that it is out of warranty they want to charge me to fix it. This is my second and last BMW and last visit w/ present car to this stealership. BMW's business model is to build and sell a good product at a decent price then do the minimum under warranty and wait so they can charge you for services. BMW in general and this dealership in particular are not customer service oriented. Next time will go back to a Lexus. More

Elizabeth Diomin is the consummate professional! Elizabeth has deep knowledge and expertise in the BMW lines, she is comfortable to deal with and provides superior level service. I would recommend Elizabeth has deep knowledge and expertise in the BMW lines, she is comfortable to deal with and provides superior level service. I would recommend her to anyone I know! More

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car starts moving on the first gear. I took the car to the service shop on a Thursday and I had a guy named Erin help me. The manager, Tim, took my car for a test drive and then told me the sound is normal for manual cars, even though it doesn't sound normal as I had a manual car for 6 years before I buy this car and I can tell whether it's normal or not. Anyways, he agreed to take the car in after I insisted. Erin promised he would call me the next day and tell me what's wrong with the car, if something is wrong. He was friendly. Anyways, four days after and I still didn't get a call, so I called Erin on Monday and left a voice message. He calls me back and tells me nothing is wrong with the car and the hold was because they were waiting for Tim's signature to release the car but he didn't bother to call me and let me know. Then Erin calls me Tuesday telling me the car is ready. When I went to get my car, they didn't give me any paper work to show what tests were done on the car so I have no proof they even touched the car, and I'm still hearing the same sound again. The guys were friendly but I wasn't satisfied with the service especially since the car is still under two warranties, the dealer's 60 days warranty and the 3 years warranty I purchased. On top of that, Erin asks me to give the service department a 5 rating. Overall, I'm not happy with the service and I'm planing to take the car to another shop, and if something is wrong with it, I won't be paying for any costs, that's for sure. More

Ronaldo at BMW Encinitas was by far the most personable salesman I encountered during my latest car-buying experience. He was helpful and not the least bit pushy during the entire time I was making my deci salesman I encountered during my latest car-buying experience. He was helpful and not the least bit pushy during the entire time I was making my decision. His insight, good nature and integrity made this experience well worth it. Not to mention that he put me in an awesome vehicle. More

I contacted the dealer via email and Peter was quick to respond to my questions. It then took him 2 days to respond to my offer. He then sent me an email saying the offer was accepted. But he never called respond to my questions. It then took him 2 days to respond to my offer. He then sent me an email saying the offer was accepted. But he never called me even thought he had my number. I called him hours later to ask what the next step was and where to wire transfer the money. The info he sent was not enough for my bank to send the money. I called the dealership several times in order to get the necessary information. They did not acknowledge the money was received for 3 days! Then it took 3 more days before they sent the paperwork for me to sign. It has now been 14 days that they have had my money. Which left my account 17 days ago and I STILL do not have the title to the car!!! They have refused to answer my emails and phone calls. Buyers BEWARE!! They are helpful until you send the money then they ignore you! More

Sean did an excellent job, at making us comfortable with no pressure. He was patient, took the time to explain the features of the car, and answered all the questions in a concise manner. I would highly rec no pressure. He was patient, took the time to explain the features of the car, and answered all the questions in a concise manner. I would highly recommend Sean to anybody looking for a new BMW. All the staff that we dealt with was terrific, very friendly, and very attentive to our needs. I will definitely recommend them to my friends and family. More

Horrible customer service, Kim is rude and not professional especially over the phone. Never had my license plates. When I called and asked nicely she was rude and told me to check the car as if I professional especially over the phone. Never had my license plates. When I called and asked nicely she was rude and told me to check the car as if I was a child and hung up. Left Jorge a multiple amount of messages and no response or thru via email or text. It's funny how quickly they respond when trying to sell you a $50k car, but once your signed and gone they won't lift a finger. This dealership has not even had someone at the front desk or steadily answering phone lines since I purchased my car in July!!! Jorge wouldn't even help me locate my warranty information and with the license plates, Kim said she had "taken care" of the in October after I called her in September and when I still did not recieve them and called her after getting a ticket for no plates, she said "I did my job, you need to deal with it". So if you did you job, and you do this everyday for a living, how come you can get it right? Incompetence at its highest at this dealership ALL throughout. I would NEVER reccommend anyone to EVER do business with them. They lost another 2 BMW sales from my family because of they horrible service and dishonesty. More

Greg at BMW Encinitas is great! As a first time buyer I was really nervous about the whole process but Greg completely put me at ease. He walked me through the entire process and best of all got me into my was really nervous about the whole process but Greg completely put me at ease. He walked me through the entire process and best of all got me into my dream car! More

The best experience I have had in purchasing a vehicle. Strongly recommond anyone looking for a vehicle to go to BMW Encinitas. Harry is an excellent salesman. Strongly recommond anyone looking for a vehicle to go to BMW Encinitas. Harry is an excellent salesman. More

Jeremy Shadburn, Client Advisor, went above and beyond in what I would expect an advisor to afford me in services involving the purchase of a new vehicle and he was incredibly helpful in every step of the pr what I would expect an advisor to afford me in services involving the purchase of a new vehicle and he was incredibly helpful in every step of the process. Jeremy Shadburn's knowledge and professionaism in helping me purchase the vehicle of my choice at the price that was right, is an incredible reflection not only upon himself, BMW of Encinitas, but to BMW as a whole! This is why I will continue coming to BMW of Encinitas and why Jeremy Shadburn should be groomed for future positions of management! More