BMW of Carlsbad

Sells crashed cars with clean car faxes! I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little xxxxxxx on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no xxxxxxx on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!! More

service dept. I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the car and the items that needed to be checked. He was very insolent and smug. I left the dealership due to his attitude and the inability to get the work completed that I needed done. More

5 Stars and A+++! Exceptional Service by Darren Mauch This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and forem This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and foremost, i live in downtown San Diego and was searching for appointments on Sun across all dealerships in the area and they did not have any appointments until Thu of this week??? BMW Encinitas had availability on Monday starting at 7am. My service advisor, Darren Mauch, is one of the best SA's i have ever worked with. Extremely professional, knowledgeable and communicated flawlessly throughout the entire process. Darren went above and beyond the call of duty, during the diagnostic process noticed that my front brakes were close to their end of life, BMW Encinitas replaced the front rotors, pads and sensors during this visit saving me a trip. This level of service is exceptional and has exceeded my expectations. I would highly recommend Darren for his dedication and customer focus, he should be recognized for such great work by the BMW Encinitas leadership team. I will not be going to any other dealership other than BMW Encinitas for all my future service and sales needs. Thank you again Darren, job well done! More

Worst experience ever! The sales cannot match the price from another dealership and then the GM get out. She is very rude and try play me as a fool. I showed her the quote a The sales cannot match the price from another dealership and then the GM get out. She is very rude and try play me as a fool. I showed her the quote and she keep saying the invoice price is wrong and customer cannot get the invoice price and blabla... I told here the invoice price is no secret anymore and you can get it from either truecar or Edmund. She still try to fool me... More

Rude, condescending & misleading Ash is the worst dealer I met in my in southern California. Guy was outright rude and acted as if he is doing me favor talking to me. At first I assum Ash is the worst dealer I met in my in southern California. Guy was outright rude and acted as if he is doing me favor talking to me. At first I assumed I was miss-reading his attitude while on the phone. But then his later comments confirmed his disdain for his customers. "Get over yourself and recognize that the clients that by these cars are more accomplished and more intelligent than you will ever be." On top of that he was deceitful with a bait and switch. Watch out! Dont trust him if he outbids another offer you have. He will pad it with some other cost, fee or interest rate to make it mush worse than your other offer. He is not typical of other dealerships who politely told me, "that's a great offer and we will not be able to match it, we advise you take it." More

Be very careful on what you are buying at this dealership!!! Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 week Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 weeks later inner light LED panel system when out. Originally it took over a month for BMW Mike Hegnei to decide to fix the problem with Eagle Community Credit Unioc thru Toyata AutoNation Irvine. So on May 2, 2015, they replaced three of the rear LED light panel system I pick up car on May 4, 2015. Five week later the four inner LED light panel system when out I called Mike Voiles, service Dept to see what needed to be done and made an appointment for Saturday, June 27, 2015. BMW changed there viewed and decided to charge me on invoice #543230 with a small discount a total of $398.17. Now, I had the BMW X3 less tha 90 days and it needed all rear LED light panel system replaced. Know wonder the previous owner got ridge of the BMW X3, three of the four rear LED light panel are out and to replace at BMW retail costs would have close to $2,000.00 Buyer beware the LED light system is not check, otherwise they would if corrected the problem before resale it to public or another car dealership in this Toyota AuoNation Irvine... I am not a happy camper on how I was used and how I am out another half tank gas to get to BMW of Encinitas and back home to Garden Grove, CA... J. Perez More

Fantastic experience in a 640i Had the opportunity to use a BMW for a weekend. My experience with the dealership and customer service personnel was fabulous. I will be back when we Had the opportunity to use a BMW for a weekend. My experience with the dealership and customer service personnel was fabulous. I will be back when we are ready to buy. More

Scammers I will never buy or recommend this dealership to friends family or buy from another Auto Nation dealership. I've left multiple messages and emails fo I will never buy or recommend this dealership to friends family or buy from another Auto Nation dealership. I've left multiple messages and emails for a call back or response regarding my extended warranty. It's been over a month and I still haven't recieved my extended warranty information which i was told was sent in the mail. They also sold me the car with an existing warranty which expires 100k miles or October 2015. I go to have my car serviced for a problem with my electric folding mirror and service tells me there is no existing warranty on record. Next step will be to take the dealership Encinitas BMW or Auto Nation to court. Open public, save yourself the trouble and hassle and go somewhere else where customer service is priority. More

Did not even acknowledge our presence Wow! We went to BMW Encinitas and at least three sales people walked right past us without even saying hello or acknowledging our presence. They wer Wow! We went to BMW Encinitas and at least three sales people walked right past us without even saying hello or acknowledging our presence. They were not with other customers. Not even a hello??? We are nicely dressed, drove up in an nice car. I will never purchase a car here (and we are looking to buy a BMW 435i convertible). Their loss! More

Avoid Encinitas BMW!!! I rarely give a one star, but this is one such case where I believe it is warranted. I purchased a BMW Certified used X5. You get a 60 day warranty wi I rarely give a one star, but this is one such case where I believe it is warranted. I purchased a BMW Certified used X5. You get a 60 day warranty with your purchase. All went beautify for 70 days when the battery died on me for no apparent reason. I had it tested and they said it was a bad battery, likely the original from 2007, meaning it was never once replaced. When you purchase a used vehicle, you do not expect perfection. But, there are certain things you do expect. Good tires, clean oil and air filters. These are all things you can see. With the battery, it's in the trunk, under the liner and tucked away--takes a screw driver to get to it. In fact, when it died, it took me a few minutes to find it. But, upon doing so, the negative cable had a white flaky puss around it. That means it was visibly old and that Encinitas BMW, did not check the battery before selling it to me. I took it in and they offered me a discount for a new battery. Even with the discount, I paid 500.00 to have the battery installed. I voiced that I didn't think it was fair to have to pay for a new battery after such a short period of time, that they would never do this to me with tires or something visible and they said, "Sorry." I said, I'm sorry too. I love Beemers and will always drive one. I'd never give that up. But, there are many dealerships in Southern California and I'll go elsewhere next time. I feel unappreciated as a customer of Encinitas BMW and that I was treated unfairly. 70 days, 10 days past the warranty, shouldn't require a new battery. Goodbye Encinitas BMW. You have lost what would have been a life long customer. Can't wait for Molly B to give a patent response on how sorry she is to hear that I had a bad experience and then do nothing about. Save it. More