BMW of Carlsbad

Worst Car buying Experience Ever would not recommend buying online from this company. This process started 7/4/2016 and today is 8/16/2017 40 plus days and counting......Horrible expe would not recommend buying online from this company. This process started 7/4/2016 and today is 8/16/2017 40 plus days and counting......Horrible experience. I had to sign 4 contracts, bmw encinitas and metrogistics (the courier company) had no idea where my car was for a week, telling me the car was in route to GA but all the time it was still in California. Took them a month to send the vehicle.(8/05/2017)Date i received it. They send it with no temporary tag, so after waiting a month to receive the vehicle i still cant drive it, and I paid to have them register the tag but when i checked with the tag office in Ga, 8/11 there is no record of them even filling to register my tag. SMH More

A True VIP Experience BMW of Encinitas went the extra mile to ensure that I was happy with my purchase. The sales and management staff were beyond compare from beginning to BMW of Encinitas went the extra mile to ensure that I was happy with my purchase. The sales and management staff were beyond compare from beginning to end. I'd like to share an unbiased opinions based on my experience there: Sales: I worked with Joey Heggem who was completely transparent and honest throughout the entire process. His work ethic in making my deal happen was impressive, and I will be working with him in the future. Manager Justin Beck was also terrific to work with and made sure that the process proceeded smoothly. Whenever the deal hit an impasse, Justin was very fair in making sure that we could reach an agreement. Financing: This was an unusually simple process and I was in and out of the financing office in less than half an hour. I appreciate the professionalism of Eddie and his staff. Delivery: The crew at BMW of Encinitas delivered on all of their promises regarding delivery of the vehicle, and even detailed the vehicle and filled up the tank. If you are in the market for the Ultimate Driving Machine, I would HIGHLY and emphatically recommend that you give Joey Heggem a call and the opportunity to work on a deal for you. More

Incompetence My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either pl My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either planting problems in cars or have incompetent people working on them. More

Beauty is skin deep. Everybody smiles and looks buff wearing expensive clothes and pretends to be nice. But they don't know how to complete paperwork or actually perform Everybody smiles and looks buff wearing expensive clothes and pretends to be nice. But they don't know how to complete paperwork or actually perform their jobs. They made me pay in advance in full for a car they promised to ship to my house 425 miles away. Five days later, it is still sitting on their lot. When I asked detailed questions about title and document procedures, they told multiple lies before settling on a story. My criticism of sloppy procedures was met with this from the manager: "Don't buy this car, go somewhere else." I should have taken his advice. More

Worst Service Ever, Worst Manager Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. C Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours. More

If you are a female, forget about being treated like a human Twice my wife went into this store to buy a car and twice she was "Blown-off" and never approached! Shame on BMW Encinitas 2017! Twice my wife went into this store to buy a car and twice she was "Blown-off" and never approached! Shame on BMW Encinitas 2017! More

I hate my BMW and the Dealer I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered eve I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered every possible option for the vehicle. Including rear-seat entertainment, third-row seating, head-up display, towing and luggage packages. When the X5 arrived, there were no roof rails, as BMW made this an option for 2010 and not standard, but did not alert the dealers supposedly. The cargo package was included, but there were no hooks for the cargo nets. I had to spend an additional $300 to have the hooks installed. From the time I took delivery of the X5, we could not get the iPhone integration to work properly. Despite having to take the X5 into the dealer 11 times and drop it off for service on this issue between November of 2009 and June of 2012, it was not until the GM pulled the original build sheet did BMW realize the $250 BMW Apps option had no been checked when the salesperson placed the order, despite ordering the iPhone Integration options. Once the dealer figured out the problem, I had owned the X5 for 18 months, but only driven it 4500 miles. The BMW Apps option could not be added after the fact, and BMW corporate customer relations claimed that once the vehicle is delivered to a dealer, they are no longer part of the relationship. They wrote "The BMW enthusiast has a scared relationship with the dealer, not BMW" They refused to get involved. Upon further checking, we also learned the Active Steering option had also been omitted, despite being on the order or build sheet I signed. Thus, making this large vehicle difficult to steer, and impossible for many to park. In 2015, when the X5 had only 16,450 miles, I received service indicator telling me my brakes needed to be replaced. Yes, at only 16,450 miles. While I had purchased the maintenance package, it had expired by time, not mileage. Either way, BMW only changed my oil once and replaced the battery twice before my maintenance package was expired. BMW claimed while only one of the pads had worn, both front pads must be replaced. Further, I was required to replace all of the brake pad sensors, even though only one pad had worn unevenly (which is a vehicle issue, not a driver issue). The total repair cost was $1200. The airbag recall followed the next year. BMW determined the parts would be available in the fall of 2015, then spring of 2016, then the fall of 2016, and then spring of 2017. I complained to BMW and the NTSB, until the airbags were replaced in early November of 2016. When the airbags were replaced, they damaged the BMW emblem in the center of the steering wheel. The dealer explained they have to replace the entire airbag system again, and I have heard nothing since, not even an apology. While they had the X5 for the airbag, which took 2 days, they allowed me to drive a 2016 535 diesel, with active steering. It was very nice and reminded me how my X5 was supposed to be. As it stands, the 2010 X5 has only 20K miles on it. The I still cannot safely enjoy the entertainment functions with the iPhone integration, the airbag and steering wheel emblem must be replaced, and I just received another recall notice for the fuel tank. Never again will I buy a BMW. More

service center I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He als I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He also informed me of other recalls the car had, and that I needed to bring my car in before the end of the year to take advantage of a credit I had. I went in and Mike Voiles, my service representative was so efficient and so knowledgable about all that needed done with my car. He also informed me that I was due for my 4yr/50,000 check and that the warranty was expiring in January. Mike went over the car with me and made sure nothing else was wrong, so that if something was, I would be covered by the soon to expire warranty. He offered pricing on a tire alignment, I told him I would let him know whether or not to do it. He never brought up or bugged me again about doing the tire alignment, ( which was an added fee). Lastly, I've been to this BMW service center in the past and this is the first time I've been satisfied. So, I think they upped their game! More

The worst BMW dealership I have ever dealt with I have owned 5 BMWs in last 20 years including an X5 that I returned this week as part of the lease termination. They have demonstrated the worst serv I have owned 5 BMWs in last 20 years including an X5 that I returned this week as part of the lease termination. They have demonstrated the worst service for 3 years which made me furious almost every time. Never bothered to fix the BMW recall. On top of that worst sales team attitude, not trust worthy and disrespectful. even when escalated, they ignored. They are nothing compared to Escondido BMW and other dealers in the area. I have never experienced disrespect in any dealership as much as this place More

Very Insulting Staff We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car. More