BMW of Carlsbad

I hate my BMW and the Dealer I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered eve I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered every possible option for the vehicle. Including rear-seat entertainment, third-row seating, head-up display, towing and luggage packages. When the X5 arrived, there were no roof rails, as BMW made this an option for 2010 and not standard, but did not alert the dealers supposedly. The cargo package was included, but there were no hooks for the cargo nets. I had to spend an additional $300 to have the hooks installed. From the time I took delivery of the X5, we could not get the iPhone integration to work properly. Despite having to take the X5 into the dealer 11 times and drop it off for service on this issue between November of 2009 and June of 2012, it was not until the GM pulled the original build sheet did BMW realize the $250 BMW Apps option had no been checked when the salesperson placed the order, despite ordering the iPhone Integration options. Once the dealer figured out the problem, I had owned the X5 for 18 months, but only driven it 4500 miles. The BMW Apps option could not be added after the fact, and BMW corporate customer relations claimed that once the vehicle is delivered to a dealer, they are no longer part of the relationship. They wrote "The BMW enthusiast has a scared relationship with the dealer, not BMW" They refused to get involved. Upon further checking, we also learned the Active Steering option had also been omitted, despite being on the order or build sheet I signed. Thus, making this large vehicle difficult to steer, and impossible for many to park. In 2015, when the X5 had only 16,450 miles, I received service indicator telling me my brakes needed to be replaced. Yes, at only 16,450 miles. While I had purchased the maintenance package, it had expired by time, not mileage. Either way, BMW only changed my oil once and replaced the battery twice before my maintenance package was expired. BMW claimed while only one of the pads had worn, both front pads must be replaced. Further, I was required to replace all of the brake pad sensors, even though only one pad had worn unevenly (which is a vehicle issue, not a driver issue). The total repair cost was $1200. The airbag recall followed the next year. BMW determined the parts would be available in the fall of 2015, then spring of 2016, then the fall of 2016, and then spring of 2017. I complained to BMW and the NTSB, until the airbags were replaced in early November of 2016. When the airbags were replaced, they damaged the BMW emblem in the center of the steering wheel. The dealer explained they have to replace the entire airbag system again, and I have heard nothing since, not even an apology. While they had the X5 for the airbag, which took 2 days, they allowed me to drive a 2016 535 diesel, with active steering. It was very nice and reminded me how my X5 was supposed to be. As it stands, the 2010 X5 has only 20K miles on it. The I still cannot safely enjoy the entertainment functions with the iPhone integration, the airbag and steering wheel emblem must be replaced, and I just received another recall notice for the fuel tank. Never again will I buy a BMW. More

service center I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He als I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He also informed me of other recalls the car had, and that I needed to bring my car in before the end of the year to take advantage of a credit I had. I went in and Mike Voiles, my service representative was so efficient and so knowledgable about all that needed done with my car. He also informed me that I was due for my 4yr/50,000 check and that the warranty was expiring in January. Mike went over the car with me and made sure nothing else was wrong, so that if something was, I would be covered by the soon to expire warranty. He offered pricing on a tire alignment, I told him I would let him know whether or not to do it. He never brought up or bugged me again about doing the tire alignment, ( which was an added fee). Lastly, I've been to this BMW service center in the past and this is the first time I've been satisfied. So, I think they upped their game! More

The worst BMW dealership I have ever dealt with I have owned 5 BMWs in last 20 years including an X5 that I returned this week as part of the lease termination. They have demonstrated the worst serv I have owned 5 BMWs in last 20 years including an X5 that I returned this week as part of the lease termination. They have demonstrated the worst service for 3 years which made me furious almost every time. Never bothered to fix the BMW recall. On top of that worst sales team attitude, not trust worthy and disrespectful. even when escalated, they ignored. They are nothing compared to Escondido BMW and other dealers in the area. I have never experienced disrespect in any dealership as much as this place More

Very Insulting Staff We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car. More

Sells crashed cars with clean car faxes! I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little xxxxxxx on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no xxxxxxx on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!! More

service dept. I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the car and the items that needed to be checked. He was very insolent and smug. I left the dealership due to his attitude and the inability to get the work completed that I needed done. More

5 Stars and A+++! Exceptional Service by Darren Mauch This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and forem This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and foremost, i live in downtown San Diego and was searching for appointments on Sun across all dealerships in the area and they did not have any appointments until Thu of this week??? BMW Encinitas had availability on Monday starting at 7am. My service advisor, Darren Mauch, is one of the best SA's i have ever worked with. Extremely professional, knowledgeable and communicated flawlessly throughout the entire process. Darren went above and beyond the call of duty, during the diagnostic process noticed that my front brakes were close to their end of life, BMW Encinitas replaced the front rotors, pads and sensors during this visit saving me a trip. This level of service is exceptional and has exceeded my expectations. I would highly recommend Darren for his dedication and customer focus, he should be recognized for such great work by the BMW Encinitas leadership team. I will not be going to any other dealership other than BMW Encinitas for all my future service and sales needs. Thank you again Darren, job well done! More

Worst experience ever! The sales cannot match the price from another dealership and then the GM get out. She is very rude and try play me as a fool. I showed her the quote a The sales cannot match the price from another dealership and then the GM get out. She is very rude and try play me as a fool. I showed her the quote and she keep saying the invoice price is wrong and customer cannot get the invoice price and blabla... I told here the invoice price is no secret anymore and you can get it from either truecar or Edmund. She still try to fool me... More

Rude, condescending & misleading Ash is the worst dealer I met in my in southern California. Guy was outright rude and acted as if he is doing me favor talking to me. At first I assum Ash is the worst dealer I met in my in southern California. Guy was outright rude and acted as if he is doing me favor talking to me. At first I assumed I was miss-reading his attitude while on the phone. But then his later comments confirmed his disdain for his customers. "Get over yourself and recognize that the clients that by these cars are more accomplished and more intelligent than you will ever be." On top of that he was deceitful with a bait and switch. Watch out! Dont trust him if he outbids another offer you have. He will pad it with some other cost, fee or interest rate to make it mush worse than your other offer. He is not typical of other dealerships who politely told me, "that's a great offer and we will not be able to match it, we advise you take it." More

Be very careful on what you are buying at this dealership!!! Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 week Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 weeks later inner light LED panel system when out. Originally it took over a month for BMW Mike Hegnei to decide to fix the problem with Eagle Community Credit Unioc thru Toyata AutoNation Irvine. So on May 2, 2015, they replaced three of the rear LED light panel system I pick up car on May 4, 2015. Five week later the four inner LED light panel system when out I called Mike Voiles, service Dept to see what needed to be done and made an appointment for Saturday, June 27, 2015. BMW changed there viewed and decided to charge me on invoice #543230 with a small discount a total of $398.17. Now, I had the BMW X3 less tha 90 days and it needed all rear LED light panel system replaced. Know wonder the previous owner got ridge of the BMW X3, three of the four rear LED light panel are out and to replace at BMW retail costs would have close to $2,000.00 Buyer beware the LED light system is not check, otherwise they would if corrected the problem before resale it to public or another car dealership in this Toyota AuoNation Irvine... I am not a happy camper on how I was used and how I am out another half tank gas to get to BMW of Encinitas and back home to Garden Grove, CA... J. Perez More