BMW of Carlsbad

Everything about this dealership is awful I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and wou I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and would like to buy a car. The response was annoyance and the guy was on his cell phone the entire time I was trying to get information on the cars. I bought a $50K a week later and definitely not from this place after that experience. I have another BMW that I brought in for service. The issue had been diagnosed by 2 other shops and I brought it to BMW because it was covered under warranty. The dealership made it incredibly hard to just get the car in for service and treated me very poorly when I showed them the BMW literature that showed the warranty coverage, like its an annoyance to do warranty work? Not sure. The service rep couldn't understand what was needed after talking to the technician and it was impossible to get straight information. They also insisted that I needed a software update after I told them multiple times that I don't care if the map is outdated, etc. I searched online through the BMW site and found the updates available for my VIN - all were for ConnectedDrive enhancements, which I don't care enough about to pay $400 for an update. I would rather deal with a cable company or spend a week at the dentist than go back to this place...its that bad. More

Lied about Service to Sell the Full Maintenance Warranty! We leased a 2017 beautiful 430i. during the final financing agreement we were told by the Finance manager,Anthony Razzouski said, " The car would need We leased a 2017 beautiful 430i. during the final financing agreement we were told by the Finance manager,Anthony Razzouski said, " The car would need a mandatory 30,000 mile complete brake job, Rotors, pads everything. It would cost of about $3,000.!" So, we said we didnot want the deal then. We proceeded to leave, and of course they came back with a deal on the maintenance, which would cover the breaks at the 3k service. So fast forward 2 years, I made my appointment at El Cahon BMW to get my brake service. Guess what! They never heard of a mandatory 30K mile brake service that was mandatory. Not only do I NOT need brakes, but that can't do a brake job is they are not worn enough for BMW to cover. So we were LIED to and dished out $1,000 for a warranty we didn't need! The slaes Mrg Justin Beck said he would talk to the Gm and send us a $1,000 refund if it turns out the finance mrg. did tell us that! Anthony Razzouki now is a mrg. at another dealer and they could call & confirn. Justin Beck assured us he would call us back in 1hour! Well we've been in voicemail purgatory for a week. We finally got through and of course they never would have said that. LIARS!!!!! More

Lied to several times When we purchased/leased a car less than two years ago, we struck a deal. When we got to finance to sign papers, make down payment, we were told speci When we purchased/leased a car less than two years ago, we struck a deal. When we got to finance to sign papers, make down payment, we were told specifically by Mr. Anthony Razzouki that we must have a full brake job done at 30,000 miles if it needs it or not. Cost to be in excess of $3,000. We said "nope" and walked out the door. We almost made it to our car when Justin Beck the sales manager said he had an alternative that would make us happy and so we returned to the finance department. Mr. Razzouki told us that if we purchased a extended service warranty, that it would include the mandatory 30,000 mile brake job. We really loved the car so we agreed to the addition of the add on warranty for the cost to us of $1,000. So.... We hit our 30,000 miles. We took our car to have the brakes replaced to El Cajon BMW. Had an appointment, loaner, everything set up. The service writer told us that the brakes were still fine, a lot of life left and they can not redo the brakes. When we told him what Mr. Razzouki had told us that it was MANDATORY, he laughed and said "this is the second one in two days where they were told by Encinitas BMW the same exact story! A mandatory 30,000 mile brake job. Now, mad as xxxx, we tried to call Encinitas BMW and after about 20 minutes and several redials, we were able to speak with Justin Beck. The sales manager. He totally denied that this was their policy. With my wife on the line, we both told him without question that we were told this was a mandatory brake job at 30,000 miles. He promised me if that were the case, and he found out we were told that, he would cut us a check that day for a refund of $1,000 on the purchase of the extended services warranty. We waited the whole rest of the day for him to call us back as promised, to no avail. Call back two days later! Spoke with Mr. Beck! Gave us some lame excuse as to why he hadn't called us back and we where then told by Mr. Beck that he was going to speak with his GM and he "promised" to call us back no less than one hour.....another lie! No call back. That was on a Friday. Called on Monday, today, he is off. So, after several calls, attempts, trying to reach the GM, Darren, never being connected to either him in person or his voicemail, I gave up. Next call is to my friend "Consumer Bob" on channel 7 local San Diego. Also this review More

Bait and switch advertising I looked at a Certified Preowned x5 on their website. I received 3 follow up emails. When I came to look at the car, it was marked, "as is". It took 3 I looked at a Certified Preowned x5 on their website. I received 3 follow up emails. When I came to look at the car, it was marked, "as is". It took 3 direct questions to be told that it wasn't a CPO. I was told that if could be a CPO but the price would increase. Not honest, be very careful. More

Service dept disrespectful Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and mak Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and making like asking for an appointment and needing a loaner is an unreasonable request. Phone system runs you around with recordings so can’t even get back in to talk to a manager who likely won’t care either. Don’t go here. More

Disorganized and Poor Customer Service Our Sales Rep was great and I love my car. That being said, the customer service once they had my money has been absolutely terrible. I purcha Our Sales Rep was great and I love my car. That being said, the customer service once they had my money has been absolutely terrible. I purchased my car over 6 months ago. At the time I was told the plates will come in in 3-6 weeks. After 6 weeks I called and was told it could take a few months, called after another month and was told the same. By the 5th time I called we were now only weeks from my window registration being out of date and still no plates. I called weekly, getting different personnel every time, either being sent to a voicemail that was never returned, or to someone telling me they should arrive any time. Once the registration was officially out of date, I called and said I will be posting a negative review because of how poor the service was. Now they said they would get me an answer in 1 hour (it's been 6 months). They called back and stated the paperwork had never been filed. Apparently their office in Irvine didn't have some piece of paper that was required from my document signing. I was advised that the fastest way for me to get plates would be for me to go to AAA and handle it there. They had no concerns about collecting all of my documentation processing fee's and what not....but apparently I need to have AAA handle this portion. Really disappointed that it takes the threat of a bad review to get someone to help a customer. I will be doing my next purchase elsewhere. More

Predatory or disorganized. Either way, don't use this dealer I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had wi I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience! More

Really awful dealership Part of Autonation and really poor service. Passed through multiple sales associates, most of whom knew nothing. Total bait and switch after I wait Part of Autonation and really poor service. Passed through multiple sales associates, most of whom knew nothing. Total bait and switch after I waited 10 weeks for delivery. Incorrect info from sales, finance and management. Charging twice what other dealerships offer for a warranty, told me to hitch my own ride up there to pick up my special order vehicle, changed the deal after the fact and got a different story from each manager. I’m in sales and work on commission. Would be out of business if I behaved like these complete rip off artists. If I could give them zero stars I would and they’ve been sitting on a $40k deposit for three months! Save yourself the hassle and go elsewhere. More

BUYER BEWARE! Their sale people deceive and mislead to sell cars. Please proceed with caution. They informed me the i3 I was inquiring about and then purchased got Their sale people deceive and mislead to sell cars. Please proceed with caution. They informed me the i3 I was inquiring about and then purchased got around 100 miles per charge. Come to find out after purchasing it, it infact got 60 miles per charge with the a/c off and mid 50's when the a/c is on. They refuse to fix the issue and continue to be evasive. More

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their exten They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague! More