BMW of Carlsbad

If I could give them 0 stars I would. We purchased a vehicle May 16, 2020 It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about i vehicle May 16, 2020 It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They dont return phone calls, they ignore you, they dont even check their emails. Its soo rude that when someone sends you an email that they dont even reply with an answer. More

"STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! If you read through other reviews you will see that what happened to me has happened to ot !!! STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used 2017 i8. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER calls back. What kind of customer service is this ? I called the dealership to speak with the general manager , a man (GMC) gets on the phone who is not the general manager and very rude. He tells me that he is as high as we are going to get . I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America , they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego in past 20yrs with no issues. I will be sharing my experience with every single one to prevent them from doing business with a BMW Vista ($250 did steal from me in 2018 ) BMW Encinitas who does not have any morals or respect to their customer! And guess what, Vista and Encinitas are running by same team/GM. More

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More

Best dealership experience I've had yet! After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas ( After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!! More

Trust Yelp reviews over google. These are BS. Stay away from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off the lot and within 1 mile our car stopped accelerating, opened the hood and the charge pipe was clearly cracked and did not blow in the short distance that we drove it. Car was inspected before they worked on it and everything passed. After checking the mileage, we learned they drove just over 6 miles. Confirmed with a different dealership that those repairs would not prompt them to "test drive" the car after. After the service manager blatantly lied about the GM being in, we called and confirmed he was indeed in. When we showed up in the lobby, we could see him, he was right by the reception area and refused to see us. Horrible customer service and no accountability.My boyfriend is black and I can't help but think that they didn't want to help him because of that. He doesn't fit the demographic they want in their store so they don't feel inclined to do anything further. They'd rather attempt to take advantage of someone. When my mom spoke with the service manager he did nothing but belittle her and act as if she didn't know what she was talking about since she was a woman. Super condescending, gross behavior. More

TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked fo Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked for a printout of the current mileage. He got the keys from the car, ran it and gave me a printout. I was called after recall was completed 4 days later and asked how many miles were added, and was told only 1. When I finally got there 5 days after that, the mileage in and out on the paperwork also had a 1 mile difference. When I went to the car I saw it actually had 6 miles over the mileage in. I brought this to my adviser's attention and he said they test drive every car 6 miles (very untrue). I called BS. He asked how he could make it better. Service manager called me and said mileage in from key reading is 20 minutes old and recorded from my house (not true), and their test loop is 1 mile long, and only 1 mile was added to the car. I asked if that's true then why would recorded mileage after recall was completed 4 days later be 1 mile over mileage-in as that number HAD to be accurate, and that actual mileage at pickup 5 days after that was 5 miles over the recorded mileage-out. He said, "listen, no one wants to drive your old 2012 BMW". I said okay I don't want to argue anymore, thanks, bye. I never had a test drive after my first airbag recall, and no test drive was listed on the detailed repair sheet or on the recall bulletin. I never had mileage discrepancy from my key reading, or mileage-in / mileage-out numbers on any of my paperwork in the past. If anyone is taking my modded M3 out on a test drive then that's a Joy Ride. I take my BMW's for service here and purchased my last one from them, but I'm going to start driving the extra bit to take it to BMW of Escondido. More