BMW of Carlsbad

Another excellent visit to Encinitas BMW service. Byron laid out the red carpet again and kept us regularly updated on the status of our car. I will never go anywhere else. Make sure you ask for Byron. laid out the red carpet again and kept us regularly updated on the status of our car. I will never go anywhere else. Make sure you ask for Byron. More

Just leased X5M from this dealership & the experience was fine. Deal was fair (for market conditions). Visited 6 dealerships prior, this is my 6th BMW. fine. Deal was fair (for market conditions). Visited 6 dealerships prior, this is my 6th BMW. More

This dealership takes "unethical car salesmen" to a whole new level. After the birth of our son, my husband and I wanted a slightly bigger car so when he was around 5 weeks old we purchased a used Acura RDX new level. After the birth of our son, my husband and I wanted a slightly bigger car so when he was around 5 weeks old we purchased a used Acura RDX from BMW of Encinitas. It was advertised as having the "technology package" which has a number of safety features. We asked the salesman, Schuyler, about lane keep assist, lane departure warning, collision mitigation braking system, etc.and he just responded, "I don't know anything about this car and how those features work, but I know this car has all of those safety features - it is fully equipped."...we asked him to double check with someone more knowledgable about the vehicle since he admitted he didn't know anything about it and couldn't demo or point out those features for us - which were a big factor in getting this particular vehicle - and he went inside, asked a manager, and came back out to confirm that yes this car is fully equipped with all safety features I had previously listed. We purchased the vehicle. Fast forward three weeks (sleepless ones with our newborn) and I finally get around to reviewing the owner's manual to program those safety features. I come to find out they are not in this vehicle. I feel incredible deceived so I call the dealership and speak with Steve, a manager. I asked Steve to refund the vehicle, credit us back a few thousand for pricing the car higher than it is worth since it does not have those features, or add on a warranty for free. Steve refuses and raises his voice at me, saying it is my fault for not verifying what Schuyler told me was accurate. I said I didn't realize it was standard practice to straight up lie to consumers about features in a vehicle. Steve would not comment on that but kept raising his voice and placing the blame on me. Avoid this dealership, especially Schuyler and Steve, and face check 100% of things you hear here - they will lie straight to your face. More

I went to buy a used car then took it to a certified mechanic for pre-purchase inspection. When I went back to show the result and discuss a deal the Junior sales person (Clark) got annoyed with me that mechanic for pre-purchase inspection. When I went back to show the result and discuss a deal the Junior sales person (Clark) got annoyed with me that I was not jumping to buy the car right away. His words: "I came today on my day off to sell this car!", "Why do you want this car, this is not the right car for you!". Then went to talk to sales manager Steve Sawyer, came back and said: "Sales manager says you should go buy the new car for $200K!". I own several luxury cars including BMWs and I can't believe this dealership treats their customers like that. More

Byron at BMW Encinitas service center is amazing. As soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as CPO he gave me a nice discount on a part that wasn’t covered under warranty. His communication throughout the process was outstanding More

If I could give them 0 stars I would. We purchased a vehicle May 16, 2020 It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about i vehicle May 16, 2020 It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They dont return phone calls, they ignore you, they dont even check their emails. Its soo rude that when someone sends you an email that they dont even reply with an answer. More

"STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! If you read through other reviews you will see that what happened to me has happened to ot !!! STAY AWAY!! DO NOT BUY A USED CAR FROM THIS PLACE !!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used 2017 i8. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER calls back. What kind of customer service is this ? I called the dealership to speak with the general manager , a man (GMC) gets on the phone who is not the general manager and very rude. He tells me that he is as high as we are going to get . I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America , they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego in past 20yrs with no issues. I will be sharing my experience with every single one to prevent them from doing business with a BMW Vista ($250 did steal from me in 2018 ) BMW Encinitas who does not have any morals or respect to their customer! And guess what, Vista and Encinitas are running by same team/GM. More

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More

Best dealership experience I've had yet! After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas ( After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!! More