BMW of Carlsbad

The staff was friendly, knowledgeable and easy to work with. Andres assisted in helping me find my dream car! I'd highly recommend this branch to any BMW owners. with. Andres assisted in helping me find my dream car! I'd highly recommend this branch to any BMW owners. More

Terrible dealership. Poor communication and follow up on questions when trying to buy a vehicle. Was told I would be called back in 10 minutes regarding my offer to,purchase. No reply. Unprofessional. questions when trying to buy a vehicle. Was told I would be called back in 10 minutes regarding my offer to,purchase. No reply. Unprofessional. More

Great service, feel well taken care of. Fast and reliable, responsive and gave me a great loaner car. xxxxxxto the dealership for fixing a warranty issue for my i3 reliable, responsive and gave me a great loaner car. xxxxxxto the dealership for fixing a warranty issue for my i3 More

Writing this review because I wasted my time and energy on the phone with BMW Encinitas. I contacted them regarding a vehicle that was located at their dealership and asked them to provide me with the deta on the phone with BMW Encinitas. I contacted them regarding a vehicle that was located at their dealership and asked them to provide me with the details about the car. I was genuinely interested in buying the vehicle but the salesperson (Tamonea S.) only seemed interested in making the appointment, not the sale, which is probably her only job. I told her multiple times that the only way I'd drive up there the next morning would be if she can verify the terms of the lease. I gave her my full name, number, email address and let her know multiple times the only way I would make the 30-40 minute drive to Encinitas the next morning would be if I had the lease details that night. It's the next morning and I don't have anything. I'm very disappointed, especially because I made it so clear and would have liked to have my new car today. More

I purchased my car here, had my car serviced multiple times, and even had work done at the body shop and I can say with absolute confidence that my next car will also be purchased at BMW of Encinitas. Th times, and even had work done at the body shop and I can say with absolute confidence that my next car will also be purchased at BMW of Encinitas. The stars here or Mike Voiles in service and the body shop manager whose name I am so sad I can’t remember! Gerald? At any rate, I’m very pleased overall. More

Honestly, I thought I came here to buy my dream car. The dealing with the first guy was really annoying. Jake/John... seems cool at first, but he was a dick. Obviously I never agreed on anything at first an dealing with the first guy was really annoying. Jake/John... seems cool at first, but he was a dick. Obviously I never agreed on anything at first and kept trying to negotiate with him about the pricing. I ended up agreeing to pay $1k over mark up so he can make his stupid money which already sucks and dealt with Jeremy after to close up the sale which made me feel much better. Overall, I will never trust dealerships. Although I paid over the msrp sticker, I would never deal with the John/Jake again. Jeremy has a better vibe. But honestly, after buying the car,I feel like I got ripped on the extended warranty. The fact that I realized I paid over $5600 for an extra 3 years 28k miles addition, they straight ripped me off. Everyone that I know and they charged my brother who bought an M3 comp at the same dealership is less than 3500. I really got screwed and it was my fault signing that purchase. There's nothing lovely about buying the car because they say they'll give you the deal, but I got robbed. Upon that, John/Jack messed up my contract and redo my contract the next day by having me sign for the wrong vin #car that wasn't available. He shared his negativity that he had to drive up to me and I didn't like his attitude. It wasn't like I had to drive over 2 hours for the car. I can't express how poor this kid handled the situation after I said it's fine. Everyone makes mistakes. I'm only mentioning this because he further made me hate my buying experience with the poor attitude he carried. More

Not good. Basically as abysmal an experience I could imagine. Bought a car a couple weeks ago. -Was there about 3+ hours. -They added two extra care packages which I didn’t want. (About $450 imagine. Bought a car a couple weeks ago. -Was there about 3+ hours. -They added two extra care packages which I didn’t want. (About $4500 and 2500-3k) as well as -Didn’t respond to emails. -Only one fob was working when I picked up the car. More

My complaint is against BMW Encinitas Dealership. They have my car, title & vessel transfer documents since 1/20/2021, As of today 3/1/2021, I not been paid the value of $26,000.00 as agreed upon. I have have my car, title & vessel transfer documents since 1/20/2021, As of today 3/1/2021, I not been paid the value of $26,000.00 as agreed upon. I have spoken to Justin the General Sales manager & he does not respond. The salesman handling the transaction John "Jack" Silverwood has an excuse for everything, never follows up or communicates. More

I paid extra for a certified car that was definitely not certified. I tried to have the sales manager Steve help but he just kept hanging up. certified. I tried to have the sales manager Steve help but he just kept hanging up. More