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BMW of Carlsbad
Carlsbad, CA
876 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 876 reviews
January 28, 2022
I called this dealership today to see if a car was available. It was and I worked out a deal with them. I asked them if they need a credit card or wire money to hold the vehicle and was told no. "I available. It was and I worked out a deal with them. I asked them if they need a credit card or wire money to hold the vehicle and was told no. "If you tell me you want it, it is yours" was told to me by the sales manager. I filled out the paperwork online they had asked me to, sent them copies of my drivers license and insurance. Told them I would be a couple weeks before I could pick the car up and asked again if they wanted it paid for or at least a deposit to hold it. They asked why I was going to be a couple of weeks. I said I was going to be in the area then and would save me a trip. I told them if they needed it gone, then to please quote me to ship it and again asked them if they needed some type of deposit. I received a text shortly after telling me they were waiting for a shipping quote. All of this happened within an hour. Approximately 3 hours later I get a call from the sales manager telling me they sold the car to someone else. I asked what happened to "If you tell me you want it, it is yours"? I asked him why he would tell me that? Why the multiple times I tried to give them a deposit they told me it wasn't needed. Apparently their word is no good and they don't care. I do not recommend doing business with this dealership. I will take my business elsewhere and recommend you do the same to avoid these dishonest people. More
by jeff
Employees Worked With
Steve/Jeremy
January 23, 2022
I knew the exact car I wanted as I saw it listed. So it was a pretty easy sale for Nick, my salesman; once I test drove the vehicle. I am however, still waiting on a tire replacement to come into the deal was a pretty easy sale for Nick, my salesman; once I test drove the vehicle. I am however, still waiting on a tire replacement to come into the dealership service department, which was part of the purchasing deal. Heather in the service told me she will contact me once the department acquires the tire. More
by Bar661
Employees Worked With
Nick in sales, Melanie in finance
January 23, 2022
Bought my car a year ago and have had the pleasure of working with Jeff at the service center for my maintenance items every time. He is awesome. Super helpful, honest, tells it how it is and reliable. M working with Jeff at the service center for my maintenance items every time. He is awesome. Super helpful, honest, tells it how it is and reliable. My experience in dealing with Jeff there makes me feel even better about my purchase. Thank you Jeff! More
by kcrentfro
Employees Worked With
Jeff
January 22, 2022
Adham was great. Made the entire purchase process seamless and headache free. I truly appreciated his professionalism. I would purchase from him and BMW Encinitas again. seamless and headache free. I truly appreciated his professionalism. I would purchase from him and BMW Encinitas again. More
by malbert
Employees Worked With
Adham, Davin
January 20, 2022
The service center is quite dated, needs a remodel. Furiture and waiting area are less than ideal. It seems quite hectic to check in - they need to look at the Lexus service center model - night and Furiture and waiting area are less than ideal. It seems quite hectic to check in - they need to look at the Lexus service center model - night and day. Still waiting for an update on the part they need, I need to have a follow up to complete my service, I had to initiate the call to get a status - still waiting. Does not even come close to the service I would expect for a high end car dealership. More
by hector.meza
Employees Worked With
Art
