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BMW of Carlsbad
Carlsbad, CA
863 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
February 17, 2022
After I bought the car, the dealer stop communicating. I live in texas we have 30 days to get the title and register the vehicle. Knowing when to expect the title from the dealer is important. I called th I live in texas we have 30 days to get the title and register the vehicle. Knowing when to expect the title from the dealer is important. I called the dealership and representatives several times since getting back into texas and they put me on hold and say they'll leave a note on the person i need to talk to's desk. I even called and texted the sales guy. Nobody neither the dealership or the rep ever got back with me with any information or to just make sure I had everything i needed. Above that I tried contacting autonation.com the dealership's higher and they say someone from customer.relations@autonation.com will get with me. It's been almost a week. No response no phone call. This is very unnecessary and unprofessional. My intention for posting this is to be transparent about the issues that I had in hopes of their management taking action. More
by J. Murray
Employees Worked With
Eddie, Josh
February 14, 2022
In the course of two hours while waiting for my car to be serviced I was welcomed by the Finance Manager and Sales person who both remembered me. My car was ready early, cleaned, and they went over everythi serviced I was welcomed by the Finance Manager and Sales person who both remembered me. My car was ready early, cleaned, and they went over everything with me. Top notch experience. More
by doug.barry60
Employees Worked With
All Staff Were Great
February 11, 2022
These guys are the best! They actually care! Communication is excellent and they don’t rip you off! We have a BMW I3 and they knew exactly what they needed to do with our vehicle and they gave Communication is excellent and they don’t rip you off! We have a BMW I3 and they knew exactly what they needed to do with our vehicle and they gave us a loaner! More
by natalierones
Employees Worked With
Chris
February 11, 2022
This place is awesome! The people were friendly, my service advisor was very informative and communicative. We were chasing an issue that other locations were not able to diagnose but after a few visit service advisor was very informative and communicative. We were chasing an issue that other locations were not able to diagnose but after a few visits, we were able to knock it out. Can't thank these guys enough. More
by Zeuvigene
Employees Worked With
Keith
February 11, 2022
Keith and his team were, as usual, excellent to deal with. Keith was friendly, professional and clearly explained the work that needed to be done. He also arranged for a last-minute service loaner. T with. Keith was friendly, professional and clearly explained the work that needed to be done. He also arranged for a last-minute service loaner. The work was done quickly and I had the X3 back the next day. My only complaints are that someone had REALLY dirty feet and the driver's side floor mat was covered in black, dirty footprints. Some Folex cleaned it up, but I shouldn't have to do that. Also, the 'car wash' is never really complete and I had to clean some missed brake dust spots off the wheels. Keith is an outstanding service writer and I always feel comfortable entrusting our cars to him. More
by oldgeezer458
Employees Worked With
Keith Sherman
