BMW of Carlsbad

BMW Encinitas has always made it convenient for any service issue. This is our 3rd BMW for my wife and her experience when buying and servicing the car has been exceptional. The results of this last se service issue. This is our 3rd BMW for my wife and her experience when buying and servicing the car has been exceptional. The results of this last service was noticeable when we left the dealership. More

Very poor service. Came in as scheduled, had to wait for the contact employee to get off his phone for 15 minutes. Very poor communication in terms of the scope of the Came in as scheduled, had to wait for the contact employee to get off his phone for 15 minutes. Very poor communication in terms of the scope of the work (here's a menu, pick what you want), the expected time it would take and did not offer a loaner even though the work would have spilled over two days. The customer interaction area is a depressing run down office with awkward silence silence and, frankly, a bunch of guys that are just not good at interacting with customers. I decided to take the car to another BMW dealership instead. More

Very responsive to requests for appointments. Videos and updates on service. Friendly, courteous. Fast. Knowledgeable. Videos and updates on service. Friendly, courteous. Fast. Knowledgeable. More

I've been seeing Kristopher for my vehicle for a few years now and he has always been great to work with. Although I have an older vehicle, he makes me feel like I have the latest model. And he always h years now and he has always been great to work with. Although I have an older vehicle, he makes me feel like I have the latest model. And he always has my best interest in mind. Thank you Kristopher! More

Omar was very professional and on time. the follow up and Lift driver was smooth. the follow up and Lift driver was smooth. More

Beth made it very easy to make an appointment that day. Christopher inspected our BMW and told us what was needed and how long it would take. He also arranged for a ride for to have lunch in Carlsbad and Christopher inspected our BMW and told us what was needed and how long it would take. He also arranged for a ride for to have lunch in Carlsbad and back to dealership! Then we were on the road again. Easy peasy! Thank you BMW Encinitas😍 Also left with clean car! More

I been bringing my car to BMW Encinitas and they are pretty good on what they are doing. Courteous people and helpful. pretty good on what they are doing. Courteous people and helpful. More

Though the prices are what one would expect at a dealer, the service and work are very good. No drama, very clean and professional. the service and work are very good. No drama, very clean and professional. More

Did not have the part when they said had. Kept my car for 3 days and would not return phone calls Kept my car for 3 days and would not return phone calls More

This dealership has been the most unprofessional and unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were sent to my previous address accidentally. After realizing why I had not received them, I spoke to Edith on the phone who informed me I needed to come in to sign a form requesting replacement reg/plates. Upon getting to the dealership, Melanie with finance had no idea what paper I was even talking about, and took 20 minutes to figure it out. I signed the papers, with my new updated address, and was told everything would be taken care of. 2 weeks later I still had no reg or plates, so I called to ask what was going on. They still had my old address on file, and did not know where my new plates were. I once again updated them of my new address, and they informed me they would be sent out asap. A week goes by, still nothing. I called multiple times, multiple days, spoke with multiple people, left multiple messages, and nobody has an answer for me. Morgan, the finance dept manager, has made promises to have answers for me, yet has not called me back after leaving numerous voicemails. I am now an entire month later after going to the dealership to sign the paper for replacement reg/plates, without any registration or license plates, which have now been expired for a month and a half. I will never purchase another vehicle from this dealership, and will inform any acquaintances of mine looking to buy a car to steer very clear of this BMW dealership. More