BMW of Carlsbad

I've been seeing Kristopher for my vehicle for a few years now and he has always been great to work with. Although I have an older vehicle, he makes me feel like I have the latest model. And he always h years now and he has always been great to work with. Although I have an older vehicle, he makes me feel like I have the latest model. And he always has my best interest in mind. Thank you Kristopher! More

Omar was very professional and on time. the follow up and Lift driver was smooth. the follow up and Lift driver was smooth. More

Beth made it very easy to make an appointment that day. Christopher inspected our BMW and told us what was needed and how long it would take. He also arranged for a ride for to have lunch in Carlsbad and Christopher inspected our BMW and told us what was needed and how long it would take. He also arranged for a ride for to have lunch in Carlsbad and back to dealership! Then we were on the road again. Easy peasy! Thank you BMW Encinitas😍 Also left with clean car! More

I been bringing my car to BMW Encinitas and they are pretty good on what they are doing. Courteous people and helpful. pretty good on what they are doing. Courteous people and helpful. More

Though the prices are what one would expect at a dealer, the service and work are very good. No drama, very clean and professional. the service and work are very good. No drama, very clean and professional. More

Did not have the part when they said had. Kept my car for 3 days and would not return phone calls Kept my car for 3 days and would not return phone calls More

This dealership has been the most unprofessional and unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were sent to my previous address accidentally. After realizing why I had not received them, I spoke to Edith on the phone who informed me I needed to come in to sign a form requesting replacement reg/plates. Upon getting to the dealership, Melanie with finance had no idea what paper I was even talking about, and took 20 minutes to figure it out. I signed the papers, with my new updated address, and was told everything would be taken care of. 2 weeks later I still had no reg or plates, so I called to ask what was going on. They still had my old address on file, and did not know where my new plates were. I once again updated them of my new address, and they informed me they would be sent out asap. A week goes by, still nothing. I called multiple times, multiple days, spoke with multiple people, left multiple messages, and nobody has an answer for me. Morgan, the finance dept manager, has made promises to have answers for me, yet has not called me back after leaving numerous voicemails. I am now an entire month later after going to the dealership to sign the paper for replacement reg/plates, without any registration or license plates, which have now been expired for a month and a half. I will never purchase another vehicle from this dealership, and will inform any acquaintances of mine looking to buy a car to steer very clear of this BMW dealership. More

I had an unexpected need for service and I left it in front of their service bays over Memorial Day weekend. Keith, my service adviser, got right on it Tuesday morning and a week later and an extensive front of their service bays over Memorial Day weekend. Keith, my service adviser, got right on it Tuesday morning and a week later and an extensive repair, my car was returned to me good as new, with a nice detailing. Keith anded the car off to Gerald in the body shop, and he too got after my repair. Thanks Keith and Gerald, great service. More

This was my first experience with BMW and it was a good one. Nicolas was very knowledgeable. one. Nicolas was very knowledgeable. More

Omar is an amazing person. Very helpful and handsome. I was very pleased and happy I chose BMW Encinitas Very helpful and handsome. I was very pleased and happy I chose BMW Encinitas More