BMW of Carlsbad

Great communication and customer service. Michelle was a big help in resolving my issue with my M2. Michelle was a big help in resolving my issue with my M2. More

My service was done much faster than quoted, so that was great. I had a different advisor this time, so getting in wasn’t nearly as seamless as it was with my regular advisor, Mike Voiles. But aside from th great. I had a different advisor this time, so getting in wasn’t nearly as seamless as it was with my regular advisor, Mike Voiles. But aside from the initial confusion, I’m happy with the work the mechanics did, as always. More

First time getting serviced at this location. Omar did an amazing job. He was flexible attentive and professional. I look forward to coming back for all of my needs. Omar did an amazing job. He was flexible attentive and professional. I look forward to coming back for all of my needs. More

I took my car in to BMW Encinitas because of a noise in the sunroof when closed. The service advisor was knowledgeable and professional. He reassured me that the problem would be taken care of. I was kept the sunroof when closed. The service advisor was knowledgeable and professional. He reassured me that the problem would be taken care of. I was kept informed of the progress and when I picked up the car, Miguel, the service advisor went for a ride with me to make sure I was satisfied with the work performed. The noise is gone and I can fully enjoy driving my car. More

Everyone at BMW Encinitas doing their job and doing it right. We were met and directed by a nice lady and the good job was finished on time as promised. Thank you, Leo and Natalie right. We were met and directed by a nice lady and the good job was finished on time as promised. Thank you, Leo and Natalie More

Great service and lot of choices ! ! I got my brand new ix and was beautifully Delivers d ! ! I got my brand new ix and was beautifully Delivers d ! More

Issue with my brakes was resolved by the technician who road with us to hear the squeak we are complaining about. They are new break pads and often take some time to be worn in. If the problem persists af road with us to hear the squeak we are complaining about. They are new break pads and often take some time to be worn in. If the problem persists after a month, he told us to come back and he will replace the pads at no cost. More

BMW Encinitas has always made it convenient for any service issue. This is our 3rd BMW for my wife and her experience when buying and servicing the car has been exceptional. The results of this last se service issue. This is our 3rd BMW for my wife and her experience when buying and servicing the car has been exceptional. The results of this last service was noticeable when we left the dealership. More

Very poor service. Came in as scheduled, had to wait for the contact employee to get off his phone for 15 minutes. Very poor communication in terms of the scope of the Came in as scheduled, had to wait for the contact employee to get off his phone for 15 minutes. Very poor communication in terms of the scope of the work (here's a menu, pick what you want), the expected time it would take and did not offer a loaner even though the work would have spilled over two days. The customer interaction area is a depressing run down office with awkward silence silence and, frankly, a bunch of guys that are just not good at interacting with customers. I decided to take the car to another BMW dealership instead. More

Very responsive to requests for appointments. Videos and updates on service. Friendly, courteous. Fast. Knowledgeable. Videos and updates on service. Friendly, courteous. Fast. Knowledgeable. More