BMW of Carlsbad

Good service experience for warranty repair, appreciated the straightforward information and warranty approval. Art A is great. the straightforward information and warranty approval. Art A is great. More

Jay my sales guy was amazing! !! He really made me feel comfortable with my purchase!! I will buy again soon from him. GREAT CUSTOMER SERVICE!! !! He really made me feel comfortable with my purchase!! I will buy again soon from him. GREAT CUSTOMER SERVICE!! More

Good timing However I had ask to get a battery for my key and it was not done. I discover the problem later - which took me an extra trip to the deslership key and it was not done. I discover the problem later - which took me an extra trip to the deslership More

Left old changed parts( 4 items)in the engine area. Made huge noise.and had to make emergency stop on the freeway.Not professional at all! Made huge noise.and had to make emergency stop on the freeway.Not professional at all! More

Although I did not purchase my vehicle from this dealership, the Service Advisors and Staff at this location are all top notch. Omar Medina has assisted me with my vehicle on multiple occasions and dealership, the Service Advisors and Staff at this location are all top notch. Omar Medina has assisted me with my vehicle on multiple occasions and I always know that myself and my car are in good hands when servicing my vehicle for a variety of situations. I have walked in unannounced to schedule service multiple times and was taken care of immediately. Even if Omar is away from his desk finishing up with another customer on said walk-ins, the wonderful Service Advisor Christine would be right there to assist me. The Parts Department and Technical Mechanics are exceptional and true professionals in their respective areas. Hands down the BMW I’ve ever visited over 40 years. More

Terrible experience. Sent me to work in a lyft, which was a smokers car without operational windows. I dropped off my vehicle at 7:45 and they told me the service would b Sent me to work in a lyft, which was a smokers car without operational windows. I dropped off my vehicle at 7:45 and they told me the service would be 2 hours. I never heard back. I called at 11:50 to check the status and I was told that my service manager was at lunch and he would call me back. He never called me back. I called back multiple times and finally reviewed a pickup around 3:00. Once at the dealership I waited for 35 min and they brought my car unwashed. The service manager had an attitude that he could care less. More

Christine was so helpful during the service process love working with her. Will be working with her again for sure. working with her. Will be working with her again for sure. More

Christine, Corey, and Matt W. have all been great. They are always helpful and go above and beyond to help me and my friends. I always recommend my friends to work with them if th have all been great. They are always helpful and go above and beyond to help me and my friends. I always recommend my friends to work with them if they ever want to get a BMW or in need of service. More

Had to wait way too long to find out what was wrong with my car. my car. More

I recently purchased (this month June 2024) a 2024 BMW i4 from BMW Carlsbad and the entire experience from first contact to drive off was simply an excellent, enjoyable, superior car buying experience. What from BMW Carlsbad and the entire experience from first contact to drive off was simply an excellent, enjoyable, superior car buying experience. What made the buying process easy and enjoyable was the professionalism that Jeremy Shadburn gave the entire time. Seriously if you live in San Diego county, BMW Carlsbad is the only BMW dealership you should go to! More