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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
876 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 876 reviews

September 23, 2022

Great service just wish that we had loaner cars back. Service with Keith was great. More

by janstrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith
Report | Print
Sep 27, 2022 -

BMW of Carlsbad responded

Hi Janstrode, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

Our salesman, Nick, was so helpful and informed. He listened to our needs and was able to find our perfect vehicle! We couldn’t be more thrilled with our new SUV and with Nick’s level of service. More

by MichelleS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kolpacoff
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Sep 27, 2022 -

BMW of Carlsbad responded

Hi Michelles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 28, 2022 -

BMW of Carlsbad responded

Hi Michelles, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 20, 2022

Follow up and ability to gain a written quote was difficult. Advisors were not available and did not return calls in a timely way. More

by Dave P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
Sep 24, 2022 -

BMW of Carlsbad responded

Hi Dave, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 15, 2022

All went well. Only issue was I was never notified of completion of work on the second day. More

by twake284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Report | Print
Sep 18, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Sep 19, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 15, 2022

I was very pleased with the service, i am 83 and Know nothing about a car when it comes to servicing. Michelle was very kind and patient with me.The car needed washing when I brought it in for service. More

by breynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
Report | Print
Sep 20, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 11, 2022

Keith and the technician did a great job as the always do and found an item I was unaware of. More

by hswynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Sep 14, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 11, 2022

My experience with this dealership has consistently been excellent. My only complaint is on my last visit, I was not kept sufficiently updated on when my car would be ready for pickup or even if it might no More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Sep 14, 2022 -

BMW of Carlsbad responded

Hi Scott, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 08, 2022

Had to take my car for engine oil change and Keith Sherman did excellent job like always, really happy. Thank you More

by kosari9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Sep 13, 2022 -

BMW of Carlsbad responded

Hi, thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 05, 2022

By dealer standards, can't really ask for better. Got the help I needed in a reasonable matter and was no hassle. More

by Andy
Recommend Dealer
Yes
Employees Worked With
Thomas
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Sep 11, 2022 -

BMW of Carlsbad responded

Hi, we are pleased to hear you had such a positive experience with us, Andy! Feel free to reach out to us if you need anything. Have a wonderful day.

Sep 12, 2022 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us, Andy! If you ever need any help, please give us a call!

September 03, 2022

Professional fast nice sevices I love the suv which I bought thanks to the dealer Clark More

by Jiaweng2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark
Report | Print
Sep 08, 2022 -

BMW of Carlsbad responded

We are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.

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