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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
863 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 863 reviews

October 06, 2022

It is very hard to get a hold of anyone here about any issues you are experiencing. Poor communication. More

by Ant23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam, Justin
Report | Print
Oct 11, 2022 -

BMW of Carlsbad responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

October 06, 2022

Had an excellent experience buying my X7! Jay and Morgan were incredible thank you so much! More

by Josiahseverin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan in finance and Jay in sales
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Oct 12, 2022 -

BMW of Carlsbad responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2022

Great service and got my BMW M340X tire replaced within 12 hours of a blowout. Omar thank you so much for your support and guidance. More

by lynchbull3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Medina
Report | Print
Oct 12, 2022 -

BMW of Carlsbad responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

Excellence, my sales Rep Ben and has team as always. Gave me the best service. I really appreciate all there help and hard work. Once again, I got a beautiful car. Thank you More

by Kcookconsultants
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Regis
Report | Print
Oct 10, 2022 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 03, 2022

Service was convenient and quick. Appreciated the loaner car. My service advisor was very attentive. More

by jdruxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
Report | Print
Oct 10, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 01, 2022

Great experience Everyone very nice, helpful, knowledgeable and professional I wouldn’t hesitate to do business again More

by ccochranelias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Riedel
Report | Print
Oct 06, 2022 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 26, 2022

The sales staff made the buying process an easy overall experience. We would be happy to refer friends. More

by delreyham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Justin
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Oct 01, 2022 -

BMW of Carlsbad responded

Hi Delreyham, thank you for your positive review. Don't hesitate to call us if you ever need anything. Be safe on the road.

September 23, 2022

Great service just wish that we had loaner cars back. Service with Keith was great. More

by janstrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith
Report | Print
Sep 27, 2022 -

BMW of Carlsbad responded

Hi Janstrode, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

Our salesman, Nick, was so helpful and informed. He listened to our needs and was able to find our perfect vehicle! We couldn’t be more thrilled with our new SUV and with Nick’s level of service. More

by MichelleS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kolpacoff
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Sep 27, 2022 -

BMW of Carlsbad responded

Hi Michelles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 28, 2022 -

BMW of Carlsbad responded

Hi Michelles, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 20, 2022

Follow up and ability to gain a written quote was difficult. Advisors were not available and did not return calls in a timely way. More

by Dave P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
Sep 24, 2022 -

BMW of Carlsbad responded

Hi Dave, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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