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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
875 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 875 reviews

November 29, 2022

Excellent service with a clean Car when I picked it up Keith is a great service advisor More

by vinsonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
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Nov 30, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 27, 2022

Everyone at BMW encinitas is always so helpful. The service department goes above and beyond every time I bring my car in More

by kaseyrdoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vuen
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Nov 28, 2022 -

BMW of Carlsbad responded

Hi, thanks so much for your feedback. If you ever need any help, please give us a call!

November 23, 2022

Love the car we purchased. Sale person Josh was great & Edith was good to work with as well. More

by Klynreece
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 25, 2022 -

BMW of Carlsbad responded

Hi Klynreece, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. We look forward to your next visit! Take care!

November 22, 2022

zero response to emails after several attempts no one responds at all very bad service More

by lesafir
Recommend Dealer
No
Employees Worked With
none
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Nov 25, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Nov 25, 2022 -

BMW of Carlsbad responded

Hi, we regret to hear about this experience, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 278-3703. We hope to hear from you.

November 20, 2022

I love this dealership but I just don't love the delayed response to my messages or questions. I am happy with my new (certified used) BMW but I am still waiting for other work to be done on it and I left m More

by ssummeril
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Juan Duff
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Nov 23, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Nov 23, 2022 -

BMW of Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 20, 2022

Excellent service professionals! Great communication along the way! Checked me in on time and was done as promised. More

by Rancho Santa Fe fan
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Deborah
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Nov 23, 2022 -

BMW of Carlsbad responded

Hi Rancho, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Nov 23, 2022 -

BMW of Carlsbad responded

Hi Rancho, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.

November 16, 2022

Worked with Gerald Velasco/Collision Estimator and he was wonderful to work with and made the process run smoothly. Went the extra mile to make sure everything was perfect! More

by dmd8590
Recommend Dealer
Yes
Employees Worked With
Gerald Velasco
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Nov 21, 2022 -

BMW of Carlsbad responded

Worked with Gerald Velasco/Collision Estimator and he was

November 14, 2022

Before my last experience I would have rated this dealership-10. From the woman answering the phone to the unbelievably horrible customer service in the service department it was all horrible. I vowe More

by KristenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 18, 2022 -

BMW of Carlsbad responded

Hi Kristenl, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

November 13, 2022

Very poor experience. Job not done correctly. Wife stranded. Rental without gas. No response to lost credit card. Very expensive. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sherman
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Nov 17, 2022 -

BMW of Carlsbad responded

Hi Raj, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 335-6124 -- we hope to hear from you soon.

November 09, 2022

BMW Encinitas has friendly and helpful sales and service staff. I shopped at a different BMW dealer and the staff was horrible. While I have to drive farther to BMW Encinitas, it’s well worth it. More

by Mjew889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Nov 16, 2022 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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