BMW of Carlsbad

Very poor experience. Job not done correctly. Wife stranded. Rental without gas. No response to lost credit card. Very expensive. Job not done correctly. Wife stranded. Rental without gas. No response to lost credit card. Very expensive. More

BMW Encinitas has friendly and helpful sales and service staff. I shopped at a different BMW dealer and the staff was horrible. While I have to drive farther to BMW Encinitas, it’s well worth it. staff. I shopped at a different BMW dealer and the staff was horrible. While I have to drive farther to BMW Encinitas, it’s well worth it. More

Since I'm a car enthusiast, over the last 26 years, I've purchased many vehicles from a variety of dealers and have owned multiple brands (Porsche, Ferrari, Audi, Lexus, BMW, Ford, Mercedes and Toyota) from purchased many vehicles from a variety of dealers and have owned multiple brands (Porsche, Ferrari, Audi, Lexus, BMW, Ford, Mercedes and Toyota) from multiple states (NY, FL, CA, MI, OK, TX, CT). I typically have a banker and run my deals through them for financing and for some reason this time around I picked BMW Financial Services and my GOD the finance department took me for a spin. I purchased a $135k msrp'd M5 and it has been 13 months and I still do not have a Texas registration in place. I've been driving w/ expired California temporary tags since February. I've emailed and attempted to call literally every sales manager, sales team member, finance manager and finance team members multiple times for resolution with 0 success. Everyone is always out of office or busy w/ their in person clientele. Now, I plan to make a special trip to the dealership in person to HANDLE the matter and express my sincerest distaste of treatment in driving this item to resolution. The car is absolutely amazing, but if you are an OUT OF STATE buyer - I'd recommend flying in person to tackle the financing or bring your own bank to the table. It is just absolutely absurd the ridiculousness of how MULTIPLE team members dropped the ball on this. Then the absolute absence of email response. I've never in my life experienced this kind of behavior and treatment. I'm looking forward to the in person visit the week of Thanksgiving where I'm spending $5k out of pocket to tackle this issue. Luckily San Diego is a frequent place that I travel to unwind. More

Excellent client attention, courteous, knowledgeable, I didn’t have an appointment was seen as a walk in but didn’t make a difference the attention was the same as always didn’t have an appointment was seen as a walk in but didn’t make a difference the attention was the same as always More

The service team has been five star service since I bought the vehicle in 2019 bought the vehicle in 2019 More

Miguel in Service and Morgan in Finance were exceptional in every way. Worked hard to get valuable contributions from my warranty company on the major engine work and good advice on the new tires I needed. in every way. Worked hard to get valuable contributions from my warranty company on the major engine work and good advice on the new tires I needed. I give them and Autonation BMW Encinitas my highest recommendation. NL More

The outside “waiting area “ for service customers was furnished with old furniture and the cushions were torn and dirty. The inside service area leaves much to be desired from an upscale brand… a small, furnished with old furniture and the cushions were torn and dirty. The inside service area leaves much to be desired from an upscale brand… a small, cramped and messy space. Filled with mismatched desks, old worn office chairs which were also mismatched. This way nothing like any BMW dealership I had ever been to. There was no specific breakdown of labor charges. We had ti ansk for theses. And my car was returned to me with greasy dirty seats. We needed tho send it back to be cleaned. Also, it was not washed. More

Kristopher Bigay was excellent; we really appreciated his efforts and would come back based on his service! efforts and would come back based on his service! More

I received excellent help from Davin and Adham. Love my new 2023 BMW X5! Recommend BMW Encinitas to buyers looking fo a new BMW. Love my new 2023 BMW X5! Recommend BMW Encinitas to buyers looking fo a new BMW. More

We recently purchased a new BMW iX. First, the sales experience was excellent. Second, if you haven't seen or test drove the all electric iX, you should. You'll be blown away! First, the sales experience was excellent. Second, if you haven't seen or test drove the all electric iX, you should. You'll be blown away! More