BMW of Carlsbad

I have been bringing my BMW vehicles to BMW Encinitas since 1994, and I have always received outstanding service each and every time! My latest service was consistent with my previous experience, and Om since 1994, and I have always received outstanding service each and every time! My latest service was consistent with my previous experience, and Omar, my service advisor, was particularly attentive to my service needs! I personally appreciate and highly recommend this dealership!! More

Our salesman Ben provided excellent customer service and his knowledge of the car was second to none. He took over an hour to explain in great detail of the settings of our newly purchased X6 M series. This his knowledge of the car was second to none. He took over an hour to explain in great detail of the settings of our newly purchased X6 M series. This was our second car we purchased from Encinitas BMW and we couldn’t be happier. More

Excellent service with a clean Car when I picked it up Keith is a great service advisor up Keith is a great service advisor More

Everyone at BMW encinitas is always so helpful. The service department goes above and beyond every time I bring my car in The service department goes above and beyond every time I bring my car in More

Love the car we purchased. Sale person Josh was great & Edith was good to work with as well. Sale person Josh was great & Edith was good to work with as well. More

zero response to emails after several attempts no one responds at all very bad service responds at all very bad service More

I love this dealership but I just don't love the delayed response to my messages or questions. I am happy with my new (certified used) BMW but I am still waiting for other work to be done on it and I left m response to my messages or questions. I am happy with my new (certified used) BMW but I am still waiting for other work to be done on it and I left my old garage door opening in my trade in vehicle and it's taking forever for them to track it down! But very nice people to deal with! More

Excellent service professionals! Great communication along the way! Checked me in on time and was done as promised. Great communication along the way! Checked me in on time and was done as promised. More

Worked with Gerald Velasco/Collision Estimator and he was wonderful to work with and made the process run smoothly. Went the extra mile to make sure everything was perfect! wonderful to work with and made the process run smoothly. Went the extra mile to make sure everything was perfect! More

Before my last experience I would have rated this dealership-10. From the woman answering the phone to the unbelievably horrible customer service in the service department it was all horrible. I vowe dealership-10. From the woman answering the phone to the unbelievably horrible customer service in the service department it was all horrible. I vowed never to return. Then a service light came on and life circumstances forced me to return. Boy what a blessing that turned out to be! I ended up working with Chris from the service department. I can honestly say that he is by far the best customer service rep I have ever worked with, not just at this dealership, literally anywhere. He alone is the reason my rating went from a score so low it wasn’t even offered on your rating scale to what it is now. Your entire dealership could learn a lot about outstanding customer service from this man. More