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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
867 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 867 reviews

January 21, 2023

Need more service attendants. it gets a little crazy @ 8am.Patrica is great!!very calm More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrica
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Jan 24, 2023 -

BMW of Carlsbad responded

Hi Gary, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jan 24, 2023 -

BMW of Carlsbad responded

Hello. We are happy you had such a positive experience with us, Gary! If you ever need any help, please give us a call!

Jan 24, 2023 -

Gary responded

they did a recall item on my car. and it erased all the settings I had entered into the car's computer.No one mentioned this to me and I was locked out of my security gate and garage! also lost seat , mirror ,and door locking positions.

January 21, 2023

Easy fast and excellent service, definitely would recommend and also very happy with my car More

by wallyyshinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Jan 24, 2023 -

BMW of Carlsbad responded

Hi Wallyyshinez, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW Encinitas and we hope to be of service again in the future.

Jan 24, 2023 -

BMW of Carlsbad responded

Thank you for your kind words and review. Don't hesitate to call us if you ever need anything. Be safe on the road.

January 20, 2023

The waiting room was filthy and cold. There was no reading matter or anything to make the wait comfortable. More

by freddie
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
stefano
Report | Print
Jan 23, 2023 -

BMW of Carlsbad responded

Hello Freddie, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jan 24, 2023 -

BMW of Carlsbad responded

Hi Freddie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (760) 278-3703. We'd appreciate the chance to make your experience a positive one.

January 20, 2023

Professional services provided. I needed some flexibility in timing and financing and they were good partners in that. I would recommend them, they are customer focused and helpful. More

by fprager
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Jay, Thomas, Andre
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Jan 24, 2023 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW Encinitas and we hope to be of service again in the future.

Jan 24, 2023 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us. We appreciate your recommendation of BMW of Encinitas Service Center and we hope to be of service again in the future.

January 19, 2023

Michelle and BMW of Encinitas is awesome to work with, upfront and communicative and their work is exceptional. More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Jan 22, 2023 -

BMW of Carlsbad responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 19, 2023

They treated me great and my car looks brand new! I recommend BMW of Encinitas for your repair needs. More

by stacybonagura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
Report | Print
Jan 22, 2023 -

BMW of Carlsbad responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2023

Had a great experience all around! Love the no haggling on price and my salesperson Ryan was very professional and responsive. Even had a nice time with the finance lady. I would defin More

by holly.michele07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Hello Holly, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

Jan 20, 2023 -

BMW of Carlsbad responded

Hi Holly, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 18, 2023

Everyone at the dealership was very kind and helpful. They were honest with what they were selling me. Always good to have dealers that help you every step of the way! More

by Pedro Rubio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martin, Edith
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Hello Pedro, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

Jan 20, 2023 -

BMW of Carlsbad responded

Hi Pedro, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

January 17, 2023

I’ve been going to Encinitas BMW for many years. Always consistent and accurate on service that will be needed including the price. Basically Keith knows what he’s doing. More

by cyndi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jan 20, 2023 -

BMW of Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 17, 2023

Keith is always great. Clear communication of the options and updates. The challenge is that they are short on service personnel and despite having an appointment for a More

by fitzged2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jan 20, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

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