BMW of Carlsbad

Well you asked (three times! ) so here it is... I've been coming to this dealer and service center in Encinitas for 15+ years. It is typically very good but it is clearly trendin ) so here it is... I've been coming to this dealer and service center in Encinitas for 15+ years. It is typically very good but it is clearly trending downwards lately. Brought it in a couple weeks ago for STANDARD maintenance (oil change?) and it took over a week and a half. Now Keith furnished me with a loaner which is fine, but why is it taking that long to begin with? Then, when my service advisor called and told me it was ready, I told him I'd be there RIGHT at 11:30am and to please have my car ready. He said okay. I get there RIGHT at 11:30, and THEN they "start the process" of finalizing the paperwork and getting my car out of the thousand-deep parking lot. Translation? 22 minutes later, my car finally comes out. Wow. What more can I do as a customer?? Finally, when I did get the car back, I immediately notice that several things inside the car had been moved, adjusted, displaced, etc. Not cool. In addition, the car was NOT cleaned (or at least not that day), and all of my radio pre-set stations (30+?) were gone! This latest visit adversely impacts my overall opinion of not only the car but BMW as a whole. Hope you get this fixed asap. My lease is up soon and I may look elsewhere. HTH More

I live in San Diego but I drive to Encinitas to get my car serviced. My service writer, Omar, has really gone above and beyond to take care and address all of my concerns and needs regarding cost and qua car serviced. My service writer, Omar, has really gone above and beyond to take care and address all of my concerns and needs regarding cost and quality of service to my car. Best customer service I have experienced from compared to any other BMW dealer I have been at. This is why I keep coming back, totally worth the drive. More

Easy to make a service appointment, service staff is professional. overall good experience, except the car cleaning part was not done very well. professional. overall good experience, except the car cleaning part was not done very well. More

Friendly staff and you get in and out quickly. They are very thorough and take the time to explain what’s going on with your car. They are very thorough and take the time to explain what’s going on with your car. More

It was a great experience, I got the car I really want. Juan helped me a lot and Justin got it done. Thank you team. Juan helped me a lot and Justin got it done. Thank you team. More

I used to love this dealer. But last two times I brought my M5 they scraped my front lip and this last time it's completely crushed. I even asked them to be extra careful this t But last two times I brought my M5 they scraped my front lip and this last time it's completely crushed. I even asked them to be extra careful this time when I dropped it off. They offered to replace it but I'm not sure I'll be coming back now. Service person offered great service and was friendly. It's the people that are handling my car I'm worried about. More

Great service and customer service as always! Even without an appointment the service was done fast. Even without an appointment the service was done fast. More

I recently bought my 2013 Honda Pilot from Juan (21Jan23). The whole process was relatively quick. Everyone I met with was polite and willing to answer in questions I may have had. The car runs gre (21Jan23). The whole process was relatively quick. Everyone I met with was polite and willing to answer in questions I may have had. The car runs great with no issues at all. More

I’m visiting from Denver. Worked with Gerald in the body shop to repair rock damage to the front bumper of my 2022 X3. Received incredible service, The repair was flawless and Worked with Gerald in the body shop to repair rock damage to the front bumper of my 2022 X3. Received incredible service, The repair was flawless and the customer service was first rate. Thank you! More

My servicing is always top rate. The showroom however looks old and tired could use some “slickness” - The showroom however looks old and tired could use some “slickness” - More