BMW of Carlsbad

My service person, Vue, is excellent! The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? More

Had service and a warranty item. They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently use They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently used Tahoe) and haven't need much becasue we were not driving. Now we are and they have stepped up with great service as needed. More

I had a great experience purchasing a BMW 530e from BMW Encinitas. Our salesman took time to let us test drive other models before we chose this one. He was very knowledgable on the details of each car we Encinitas. Our salesman took time to let us test drive other models before we chose this one. He was very knowledgable on the details of each car we inquired about. He was far from aggressive, in fact he gave us ample time to think it over and worked with us to get the best deal. I had great experience with the dealership and would purchase again from them. More

Great experience with the staff at BMW Encinitas. I was treated very kindly and helped right away. Not only was my vehicle ready when promised it is looking better than ever. I highly recommend this I was treated very kindly and helped right away. Not only was my vehicle ready when promised it is looking better than ever. I highly recommend this dealer. More

These guys are very professional and courteous. They surpassed my expectations especially in today's world of customer service. They surpassed my expectations especially in today's world of customer service. More

Always had good service, the service was good, good has been the service. Good service! been the service. Good service! More

They have a great inventory and sales team that made the car buying process easy and efficient. car buying process easy and efficient. More

Keith Sherman the service adviser and the BMW- Encinitas Service Team is a great service team - Thank you! Service Team is a great service team - Thank you! More

Friendly staff and work completed as agreed. Ken provided me with all the information I needed for my insurance company. Ken provided me with all the information I needed for my insurance company. More

Well you asked (three times! ) so here it is... I've been coming to this dealer and service center in Encinitas for 15+ years. It is typically very good but it is clearly trendin ) so here it is... I've been coming to this dealer and service center in Encinitas for 15+ years. It is typically very good but it is clearly trending downwards lately. Brought it in a couple weeks ago for STANDARD maintenance (oil change?) and it took over a week and a half. Now Keith furnished me with a loaner which is fine, but why is it taking that long to begin with? Then, when my service advisor called and told me it was ready, I told him I'd be there RIGHT at 11:30am and to please have my car ready. He said okay. I get there RIGHT at 11:30, and THEN they "start the process" of finalizing the paperwork and getting my car out of the thousand-deep parking lot. Translation? 22 minutes later, my car finally comes out. Wow. What more can I do as a customer?? Finally, when I did get the car back, I immediately notice that several things inside the car had been moved, adjusted, displaced, etc. Not cool. In addition, the car was NOT cleaned (or at least not that day), and all of my radio pre-set stations (30+?) were gone! This latest visit adversely impacts my overall opinion of not only the car but BMW as a whole. Hope you get this fixed asap. My lease is up soon and I may look elsewhere. HTH More