BMW of Carlsbad

I know the dealership’s data base was compromised and all has to be hand written but still awaiting for the final signing papers to be sent via focusing and it’s been almost a week and a half since we though has to be hand written but still awaiting for the final signing papers to be sent via focusing and it’s been almost a week and a half since we thought we bought the car and spent the entire day at the dealership. No calls this week to confirm when the system will be back up and running. Why can’t they do it the old pen and paper way? I’m tired of calling to see when is the job going to be done. At least the Fiance manager was keeping us in the loop since he understood our struggles but really is this costumer service these days? I’m going to another dealership next time to buy a car More

Excellent and pressure free people, comfortable atmosphere, very welcoming and likeable people! Tri le bent over backwards to make us happy? atmosphere, very welcoming and likeable people! Tri le bent over backwards to make us happy? More

The new dealership in Carlsbad has left a lasting impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I' impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I've worked with for years, stands out as a shining example of the location's high standards of professionalism, consistently delivering top-notch service. I'm equally impressed by the sales staff. They strike the perfect balance between being helpful and respectful, never pressuring customers during the car-shopping process. Their extensive product knowledge is evident, and they skillfully guide customers through the various options available. Overall, this dealership offers an exceptional experience in both sales and service, making it a standout in the automotive industry. More

Loved the service and facilities - the video review from the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! More

Easy, fast, commutative. They’re honest about what needs to be done now and what can wait. They’re honest about what needs to be done now and what can wait. More

Mr. Corey Hayward’s professional service is top of the line. I love doing business with him. He kept me in the BMW family. Thanks Corey! line. I love doing business with him. He kept me in the BMW family. Thanks Corey! More

Service amazing! Brian always goes above and beyond! Car loan department was efficient and great customer service! Brian always goes above and beyond! Car loan department was efficient and great customer service! More

I had my car serviced at Carlsbad BMW. I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services and explained everything well and didn’t try to upsell. She was very sweet. My technician, Neil was awesome. Explained what he did and what he saw. He even showed me things in my car I needed to know. I was out the door faster than what they quoted with all that and they even washed my car. I didn’t pay anything more than what I was quoted at the beginning. More

Good service. I wish that they have more loaner cars to give for overnight service. Hard to run an errands without a car. I wish that they have more loaner cars to give for overnight service. Hard to run an errands without a car. More

Good service at a fair price, thankfully a good multi point inspection of my 2005 Z4. Will return when I need repairs. point inspection of my 2005 Z4. Will return when I need repairs. More