BMW of Carlsbad

Luxury service at its finest. BMW Carlsbad is well maintained and the team is always professional and tentative. BMW Carlsbad is well maintained and the team is always professional and tentative. More

After a drive train service light came on, I called the dealership. The person who scheduled my appointment did an excellent job, giving me full confidence that I would be taken care in a courteous and pr dealership. The person who scheduled my appointment did an excellent job, giving me full confidence that I would be taken care in a courteous and professional manner. Yes, they fixed the warranty problem, but I think the service advisor needs to work on his professionalism. Although I had an appointment, I was still kept waiting. Once at his desk, Brian took two calls from other customers and was interrupted by another employee twice. He also didn’t appear to be familiar with my car and printed up an estimated charge of $200 for my pre-paid oil change. When he walked me to the loaner, he walked about 25 feet in front of me, unlocked it and walked away. If it hadn’t been the drive train that I was sure was still under warranty, I would have gone somewhere else. Yes, the car is fixed and running well, but I had to text Brian to get a status report. Same treatment when I picked the car up. Would I have gotten better treatment if I had been a beautiful young woman instead of a grey-haired 60 something? Customer service is a very high priority to me and am a loyal customer when treated well. More

This review is only for the service department. They did a great job taking care of me and my car in a timely manner. David was my service representative and he did a very good communication and ov They did a great job taking care of me and my car in a timely manner. David was my service representative and he did a very good communication and overall I am very happy with his service. More

Overall fantastic experience! PJ and team were great and ultimately found the car that met all my needs. The whole buying process was easy and seemed to be much faster than other PJ and team were great and ultimately found the car that met all my needs. The whole buying process was easy and seemed to be much faster than other dealerships. Thank you BMW Carlsbad! More

Great experience! Just got my 2025 Alpina XB7 and love it! The sales advisor PJ was awesome, very knowledgeable and most important no pressure! Finance team was grea Just got my 2025 Alpina XB7 and love it! The sales advisor PJ was awesome, very knowledgeable and most important no pressure! Finance team was great too! Thank you guys! More

I was felt to be a valued customer. No pressure experience. Good selection of cars. Excellent phone/text followup. Showroom was clean. No pressure experience. Good selection of cars. Excellent phone/text followup. Showroom was clean. More

Excellent service. Provided a loaner car, provided advice on submitting a rebate and completed service within a swift time period. Provided a loaner car, provided advice on submitting a rebate and completed service within a swift time period. More

Our normal advisor called in sick so a different one took care of our service needs. Art handled things very well and communicated status promptly. Turns out the CBS service was not needed due to a broken se care of our service needs. Art handled things very well and communicated status promptly. Turns out the CBS service was not needed due to a broken sensor. The dealership replaced the sensor at no charge and apologized for the inconvenience (but it wasn't even their fault). We appreciate the honesty and service here, always a superior experience. More

IF I COULD GIVE ZERO STARS, I WOULD This dealership is one of the most unprofessional and disrespectful businesses I’ve ever come across. The leadership here creates a toxic environment where people are t one of the most unprofessional and disrespectful businesses I’ve ever come across. The leadership here creates a toxic environment where people are talked down to, disrespected, and treated as if they don’t matter. The way they handle customers and the way they carry themselves shows zero integrity or basic human decency. If you value honesty, respect, and being treated fairly, avoid BMW of Carlsbad at all costs. There are plenty of dealerships where you won’t be treated like garbage—this is not one of them. More

service provided by Cello Holiday was outstanding and extremely efficient. He answered all my questions and provided me with excellent assistance. extremely efficient. He answered all my questions and provided me with excellent assistance. More