BMW of Carlsbad

Amazing costumer service. Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! More

My recent experience of purchasing/leasing a BMW at the Encinitas dealership was disappointing, but later was redeeming with a sales representative (Matt) who helped me on a subsequent day. The intention o Encinitas dealership was disappointing, but later was redeeming with a sales representative (Matt) who helped me on a subsequent day. The intention of this review is to provide some feedback to hopefully assist the dealership improve its customer sales and service. My initial experience upon arriving to learn about BMW vehicles was that the sales representative was friendly but more interested on selling me a car. He did not seem too concerned in explaining why BMWs are good vehicles. He also appeared to show little interest in learning what I wanted in a vehicle. I felt his intentions seemed to be limited toward getting me into a car that was only in their inventory. Ultimately, I did find a vehicle I liked in their inventory and we were able to find sales "numbers" that worked for both sides. Then came the financing experience. Ugh! It was painfully awkward as their representative desperately tried to sell me a protection plan. When I showed her there was no financial benefit to some of her examples and said I wasn't interested, she relentlessly would try again. It made the entire transaction very uncomfortable. I'd never experienced that level of sales pressure, but I hope my comments here serve as constructive criticism. I had to come back three days later to get help on understanding the technology of my new BMW and was met by Matt, who very knowledgable about my car. He took ample time to answer all my questions, even downloaded the BMW app. to my phone and helped personalize the set up. Matt was very courteous and a great representative of the dealership, making my subsequent experience an excellent one. More

Very poor communication on service advisor's part (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick it up 24 hours later. No communication, had to chase service advisor myself multiple times. Not the service level I would expect from BMW dealership. More

They did everything in their power to ease my transition into an EV. Darius was particularly helpful and responsive into an EV. Darius was particularly helpful and responsive More

Arrived for my appointment on time (10:30 am on Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointme Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointment. The car was returned at 5:30 on the 9th of February. That is approximately 48 hours after appointment. I think there is an opportunity for improvement. Your scheduling software is not providing a good customer experience. Steve More

First time BMW buyer and was very pleased with how efficient the sales and finance department handled the transaction. Jacob Matilla was my salesperson and he was great. He personally delivered my new efficient the sales and finance department handled the transaction. Jacob Matilla was my salesperson and he was great. He personally delivered my new X3 to my house with a full tank of gas. Thank you for making the process easy and pleasant. More

Handled my flat tire like a pro. I went in around 3pm with a nail in my tire and Michelle squared me away and got me in a loaner vehicle. I was expecting to be without a car and sh I went in around 3pm with a nail in my tire and Michelle squared me away and got me in a loaner vehicle. I was expecting to be without a car and she made the whole process painless. Great experience! More

My service person, Vue, is excellent! The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? More

Had service and a warranty item. They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently use They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently used Tahoe) and haven't need much becasue we were not driving. Now we are and they have stepped up with great service as needed. More

I had a great experience purchasing a BMW 530e from BMW Encinitas. Our salesman took time to let us test drive other models before we chose this one. He was very knowledgable on the details of each car we Encinitas. Our salesman took time to let us test drive other models before we chose this one. He was very knowledgable on the details of each car we inquired about. He was far from aggressive, in fact he gave us ample time to think it over and worked with us to get the best deal. I had great experience with the dealership and would purchase again from them. More