BMW of Carlsbad

Bmw of Encinitas has always treated us like family and go the extra to customer service. the extra to customer service. More

Very easy to work with. Very accommodating to my needs. I would highly recommend this dealership. Very accommodating to my needs. I would highly recommend this dealership. More

Easy check in, repairs completed in a timely mater, easy pick up. This despite remodeling construction pick up. This despite remodeling construction More

Recently purchased a car through BMW Encinitas at the beginning of February 2023. Working with the team at BMW Encinitas was a smooth process, whether it was through phone or email. Each team member I beginning of February 2023. Working with the team at BMW Encinitas was a smooth process, whether it was through phone or email. Each team member I dealt with made the entire process easy and hassle free - along with the door to door service that was offered. Thank you again BMW Encinitas . More

Amazing costumer service. Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! More

My recent experience of purchasing/leasing a BMW at the Encinitas dealership was disappointing, but later was redeeming with a sales representative (Matt) who helped me on a subsequent day. The intention o Encinitas dealership was disappointing, but later was redeeming with a sales representative (Matt) who helped me on a subsequent day. The intention of this review is to provide some feedback to hopefully assist the dealership improve its customer sales and service. My initial experience upon arriving to learn about BMW vehicles was that the sales representative was friendly but more interested on selling me a car. He did not seem too concerned in explaining why BMWs are good vehicles. He also appeared to show little interest in learning what I wanted in a vehicle. I felt his intentions seemed to be limited toward getting me into a car that was only in their inventory. Ultimately, I did find a vehicle I liked in their inventory and we were able to find sales "numbers" that worked for both sides. Then came the financing experience. Ugh! It was painfully awkward as their representative desperately tried to sell me a protection plan. When I showed her there was no financial benefit to some of her examples and said I wasn't interested, she relentlessly would try again. It made the entire transaction very uncomfortable. I'd never experienced that level of sales pressure, but I hope my comments here serve as constructive criticism. I had to come back three days later to get help on understanding the technology of my new BMW and was met by Matt, who very knowledgable about my car. He took ample time to answer all my questions, even downloaded the BMW app. to my phone and helped personalize the set up. Matt was very courteous and a great representative of the dealership, making my subsequent experience an excellent one. More

Very poor communication on service advisor's part (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick it up 24 hours later. No communication, had to chase service advisor myself multiple times. Not the service level I would expect from BMW dealership. More

They did everything in their power to ease my transition into an EV. Darius was particularly helpful and responsive into an EV. Darius was particularly helpful and responsive More

Arrived for my appointment on time (10:30 am on Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointme Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointment. The car was returned at 5:30 on the 9th of February. That is approximately 48 hours after appointment. I think there is an opportunity for improvement. Your scheduling software is not providing a good customer experience. Steve More

First time BMW buyer and was very pleased with how efficient the sales and finance department handled the transaction. Jacob Matilla was my salesperson and he was great. He personally delivered my new efficient the sales and finance department handled the transaction. Jacob Matilla was my salesperson and he was great. He personally delivered my new X3 to my house with a full tank of gas. Thank you for making the process easy and pleasant. More