BMW of Carlsbad

I was very pleased with the overall experience. The sales staff assisted with the test drive, the purchase paperwork, and turned me over to the financial department for the completion of the proces The sales staff assisted with the test drive, the purchase paperwork, and turned me over to the financial department for the completion of the process. I would send other friends and family the dealer for their car needs. More

Jacob made car buying very comfortable, easy and I found the exact car I wanted the exact car I wanted More

Fast easy deal. I was in and out with my new car Within an hour and a half. Love my new car! I will definitely be going back for my next car. I was in and out with my new car Within an hour and a half. Love my new car! I will definitely be going back for my next car. More

The customer service is great, but only gave it 4 stars because they don't offer a complimentary car wash, which I would expect for a higher end car dealership. Mercedes and Audi offer this service, which because they don't offer a complimentary car wash, which I would expect for a higher end car dealership. Mercedes and Audi offer this service, which is a nice bonus. More

The Dealer is great. My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provi My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provided me with a dirty messy loaner car with opened bag of goldfish crackers on the floor sticky cup holder that I cleaned my self took care of the loaner car as if it was mine. Once my car was ready to pick up, my car was dirt my floor mats was all muddy, interior seats and screens was dusty as if my car was driven to a dessert with the windows open, my all weather mats was stuck inside a part of my car had a bump on my speakers as if it was accidentally hit by a knee. I returned the loaner car with great condition and cleaned it my self. I was excited to get my car back and was so disappointed. I am not rich I am just fortunate that i could afford a very expensive car and they returned my car as if it was a 2nd hand beat up Toyota Corolla. I was sad driving my car home and was not excited and did not feel good with my car because of how they treated my car the msport logo was all stepped on with mud. Thats when i saw all the dirty details in my car i was gonna clean it but I said to my self why should I? BMW is a luxury brand as what they say on BMW motto “The Ultimate Driving Machine” I dint feel that way when I got my car back it even said on my receipt paperwork report “Detailed car wash” which never happened. My heart hurt when I saw the dent on my speakers. I dont usually write bad reviews but this just deserves a negative feedback. I even told them that I dont want to be that person but I had to complain and if anyone wants a photo when my car was returned to me let me know. I can show proof there are no excuses on what happened to my car. They lended me a car and returned it in pristine condition with gas and hand vacuumed since the last person that used the loner must be a parent with opened bag of chips. Moving forward, this Visit at BMW Carlsbad (they just relocated brand new building office) was a 2 out of 10. 2 because my Service manager was great but the results were lacking, sad, dirty and broken, my car became a broken dirty driving machine new motto. P.S. pls request the photos I took if you are a costumer, buyer, or BMW staff I am not over reacting. -Aron A. More

Steffano is always friendly and communicates in a timely matter. Its always a pleasure dealing with them. matter. Its always a pleasure dealing with them. More

Andres Aldrete greeted us warmly and offered a test drive of the BMW X3 even though I had mistakenly scheduled the test drive at the BMW Vista dealership. My wife has been dreaming of buying a BMW for decad of the BMW X3 even though I had mistakenly scheduled the test drive at the BMW Vista dealership. My wife has been dreaming of buying a BMW for decades and Andres made our dreams come true! Of course the car we wanted was not in inventory anywhere in SoCal, but later that afternoon Andres sent a text stating he had found 'our car' 3 weeks out. Not only did the car arrive exactly 3 weeks later but the price was very good with no dealer prep fees or surprises, simply tax and license fees. Andres spent considerable time with us assuring we were comfortable with the X3 and continues to be supportive weeks after our purchase. Everyone at BMW Encinitas was friendly, helpful and enjoyable. More

Took my BMW X3 to them for a recall service. I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged Lyft to take me back to the shop after service was done. Very nice and thanks. More

STEFANO was amazing! He made my experience at the dealership nice and service was excellent! He made my experience at the dealership nice and service was excellent! More