BMW of Carlsbad

The Dealer is great. My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provi My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provided me with a dirty messy loaner car with opened bag of goldfish crackers on the floor sticky cup holder that I cleaned my self took care of the loaner car as if it was mine. Once my car was ready to pick up, my car was dirt my floor mats was all muddy, interior seats and screens was dusty as if my car was driven to a dessert with the windows open, my all weather mats was stuck inside a part of my car had a bump on my speakers as if it was accidentally hit by a knee. I returned the loaner car with great condition and cleaned it my self. I was excited to get my car back and was so disappointed. I am not rich I am just fortunate that i could afford a very expensive car and they returned my car as if it was a 2nd hand beat up Toyota Corolla. I was sad driving my car home and was not excited and did not feel good with my car because of how they treated my car the msport logo was all stepped on with mud. Thats when i saw all the dirty details in my car i was gonna clean it but I said to my self why should I? BMW is a luxury brand as what they say on BMW motto “The Ultimate Driving Machine” I dint feel that way when I got my car back it even said on my receipt paperwork report “Detailed car wash” which never happened. My heart hurt when I saw the dent on my speakers. I dont usually write bad reviews but this just deserves a negative feedback. I even told them that I dont want to be that person but I had to complain and if anyone wants a photo when my car was returned to me let me know. I can show proof there are no excuses on what happened to my car. They lended me a car and returned it in pristine condition with gas and hand vacuumed since the last person that used the loner must be a parent with opened bag of chips. Moving forward, this Visit at BMW Carlsbad (they just relocated brand new building office) was a 2 out of 10. 2 because my Service manager was great but the results were lacking, sad, dirty and broken, my car became a broken dirty driving machine new motto. P.S. pls request the photos I took if you are a costumer, buyer, or BMW staff I am not over reacting. -Aron A. More

Steffano is always friendly and communicates in a timely matter. Its always a pleasure dealing with them. matter. Its always a pleasure dealing with them. More

Andres Aldrete greeted us warmly and offered a test drive of the BMW X3 even though I had mistakenly scheduled the test drive at the BMW Vista dealership. My wife has been dreaming of buying a BMW for decad of the BMW X3 even though I had mistakenly scheduled the test drive at the BMW Vista dealership. My wife has been dreaming of buying a BMW for decades and Andres made our dreams come true! Of course the car we wanted was not in inventory anywhere in SoCal, but later that afternoon Andres sent a text stating he had found 'our car' 3 weeks out. Not only did the car arrive exactly 3 weeks later but the price was very good with no dealer prep fees or surprises, simply tax and license fees. Andres spent considerable time with us assuring we were comfortable with the X3 and continues to be supportive weeks after our purchase. Everyone at BMW Encinitas was friendly, helpful and enjoyable. More

Took my BMW X3 to them for a recall service. I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged Lyft to take me back to the shop after service was done. Very nice and thanks. More

STEFANO was amazing! He made my experience at the dealership nice and service was excellent! He made my experience at the dealership nice and service was excellent! More

Friendly service and comfortable accommodations during construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. More

excellent service as always I only use this dealer in San Diego trustworthy and helpful and professional Thanks Matt and Mike San Diego trustworthy and helpful and professional Thanks Matt and Mike More

Adham is really kind and helpful, he delivered my car even in a raining night and called the UBER back to SD himself! I appreciated it and would like to have my next car with him! even in a raining night and called the UBER back to SD himself! I appreciated it and would like to have my next car with him! More

I purchased a used vehicle and process went smoothly. They agreed to touch up the paint on the bumper and fix a light. When I returned at my appointment I was told the light was not in stock and would ha They agreed to touch up the paint on the bumper and fix a light. When I returned at my appointment I was told the light was not in stock and would have to return another day. I wish I would have been told prior to having me show up but that was the only area for improvement. I returned and it went smoothly. The manager is great and made sure I was satisfied with my purchase. More