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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
867 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 867 reviews

May 01, 2023

Absolutely the easiest car buying experience i ever had. Andres has been fabulous, I did not even consider purchasing a BMW before he showed me the car that I purchased. Although I waited 6 months for my c More

by DonnaST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres
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April 30, 2023

Keith is friendly and great! Very accommodating and happy to help you with your car. Excellent service and professionalism. They are greatly appreciated. I wouldn’t take my bmw More

by Houbecklaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 04, 2023 -

BMW of Carlsbad responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 28, 2023

I live closer to other BMW dealerships but I always take my BMW to this one because of their impeccable service and attention they provide. More

by Mjew889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 01, 2023 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 27, 2023

I was very pleased to work with Keith, one of the service advisors, for the recent repair of my car at BMW of Carlsbad. He is the best. More

by Hning30
Recommend Dealer
Yes
Employees Worked With
Keith S
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May 01, 2023 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 24, 2023

They were on top of things every step of the way. To make sure the vehicle was safe to drive when I picked up my car! More

by S.palermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arafat
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Apr 28, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 22, 2023

The service at BMW of Carlsbad was great. When I got there I was greeted by the BMW staff and was given direction to where I needed to go to see my Service Advisor, Omar Medina. Omar then ass More

by sarahbmwx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Medina
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Apr 24, 2023 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Omar here at BMW of Carlsbad! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 17, 2023

Making appointments seems like a useless exercise here. I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get work More

by imz
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Apr 21, 2023 -

BMW of Carlsbad responded

Hi Imz, we are deeply disappointed by your experience at BMW of Carlsbad. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

April 15, 2023

We really enjoyed working with Thomas. He is an excellent salesperson. He is very low pressure and extremely knowledgeable. We give him a 5 star rating! Thank you Thomas!! More

by Lindapadams
Recommend Dealer
Yes
Employees Worked With
Thomas
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Apr 21, 2023 -

BMW of Carlsbad responded

Hello Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

April 13, 2023

worst experience. 0 stars if i could. do not go to this scam horrible dealer More

by THerbold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
juan duff darren fetterhoff
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Apr 21, 2023 -

BMW of Carlsbad responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (760) 335-6124 when you have an opportunity, and we will be more than happy to try and turn your experience around.

April 12, 2023

Over the many years and six cars from this dealership, Keith has been there to help me resolve any service issues I might have. More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Apr 21, 2023 -

BMW of Carlsbad responded

Hi Jack, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. We are always more than happy to assist you if anything else comes up. Take care!

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