BMW of Carlsbad

They were on top of things every step of the way. To make sure the vehicle was safe to drive when I picked up my car! To make sure the vehicle was safe to drive when I picked up my car! More

The service at BMW of Carlsbad was great. When I got there I was greeted by the BMW staff and was given direction to where I needed to go to see my Service Advisor, Omar Medina. Omar then ass When I got there I was greeted by the BMW staff and was given direction to where I needed to go to see my Service Advisor, Omar Medina. Omar then assisted me and told me all the details that needed to be done. He even gave me a rental vehicle which was nice. Upon receiving a phone call after the inspection was made by the mechanic, he was able to give me options as to what I should do. I felt very comfortable after he gave me the options. He wasn't "pushy" about what I should do which is what I like because it gives me the chance to think clearly of how I want to proceed. Omar should be recognized for his hard work and dedication to his customers by the Autonation company. He should even be promoted to higher level because he really does exceed expectations. Overall, I will highly recommend him to friends and family who need service. More

Making appointments seems like a useless exercise here. I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get work I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get worked on first. I think customers like myself would appreciate it if the dealership would give a heads up if they are running behind on service appointments. More

We really enjoyed working with Thomas. He is an excellent salesperson. He is very low pressure and extremely knowledgeable. We give him a 5 star rating! Thank you Thomas!! He is an excellent salesperson. He is very low pressure and extremely knowledgeable. We give him a 5 star rating! Thank you Thomas!! More

worst experience. 0 stars if i could. do not go to this scam horrible dealer 0 stars if i could. do not go to this scam horrible dealer More

Over the many years and six cars from this dealership, Keith has been there to help me resolve any service issues I might have. Keith has been there to help me resolve any service issues I might have. More

Prompt service, good communication, paid the price as quoted when booking an appointment. Thank you! quoted when booking an appointment. Thank you! More

Sales department performs well and is helpful. The Finance department seems to make errors on paperwork in order to get the option contract and is not trustable. The Finance department seems to make errors on paperwork in order to get the option contract and is not trustable. More

I dropped my car off for oil change and expected to have it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up no it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up not getting the car back for 3 days. When it was returned the car was not washed. All in all, one of the poorest service performances I have encountered. More

Nick and Eddie were extremely helpful, patience and kind. They actually made buying a car fun. They actually made buying a car fun. More