BMW of Carlsbad

I had a great experience at the new BMW Carlsbad location! Juan was knowledgeable, respectful and thorough. I would recommend Juan Duff at BMW Carlsbad. He was able to locate the car I wanted and location! Juan was knowledgeable, respectful and thorough. I would recommend Juan Duff at BMW Carlsbad. He was able to locate the car I wanted and kept me posted throughout the easy process. I love my car and had a positive experience at BMW Carlsbad. Thanks Juan! More

The experience working with BMW Carlsbad and Josh Hiland was amazing. Josh was super impressive, the best sales person I have worked with at an auto dealership. He was attentive, informative, not pushy an was amazing. Josh was super impressive, the best sales person I have worked with at an auto dealership. He was attentive, informative, not pushy and patient with me. I would recommend BMW Carlsbad and calling Josh at 951-795-5738 for excellent sales support. More

I had a wonderful experience with BMW of Carlsbad. My salesman Josh was outstanding, very attentive, no typical sales games or nonsense. His manager, Justin was also very professional and straightfo My salesman Josh was outstanding, very attentive, no typical sales games or nonsense. His manager, Justin was also very professional and straightforward. I was able to get a great deal and because it was a demo model, they also took care of making sure the car was in tip-top shape as though it was brand new. They were efficient and fast, Edith in finance had me in and out in 20 minutes. Overall a great experience and I would highly recommend BMW of Carlsbad. More

The service rep was excellent! There was a mix-up with my service appointment (made on the phone with your Las Vegas service); however, your Carlsbad rep (Omar) handled my unexpect There was a mix-up with my service appointment (made on the phone with your Las Vegas service); however, your Carlsbad rep (Omar) handled my unexpected service needs with ease. One disappointment, however, was that I requested my car be washed after service and was assured it would be done, but it was not. Apparently, there is no Car Wash facility at your temporary location and an outside service was either not considered or forgotten. More

BMw Carlsbad is a new location with same friendly, on time service as found in Enciniras. Looking forward to the new location. The Carlsbad temp location is a little confusing, and long wait and backup time service as found in Enciniras. Looking forward to the new location. The Carlsbad temp location is a little confusing, and long wait and backups due to construction. More

Where do I start. First off, the brand new X1 that was about to be delivered to my friend had various scratches on the matte paint and exterior trim that were not seen First off, the brand new X1 that was about to be delivered to my friend had various scratches on the matte paint and exterior trim that were not seen until I took a very close look at the car. The sales manager told me that they would be able to take care of the scratches by buffing out the matte paint. For matte paint you cannot simply buff out scratches. Get your facts straight before offering solutions sir. For the other trim that was damaged, they had to bring it in to BMW of Vista to get that repaired. There was no remorse of how much driving had to be done and time wasted just so that they could fix the mistakes they made. This is a place I would never do business with again. The sales team here is all about money and could care less about customer satisfaction. You’re better off going to any other BMW dealership than here. Don’t let them take your money and waste your time. Do better BMW Carlsbad. More

Easy buying experience. Darius and the finance team very willing to work out a purchase that fit my needs. It was an early return of my leased 2020 BMW and they made it ea Darius and the finance team very willing to work out a purchase that fit my needs. It was an early return of my leased 2020 BMW and they made it easy. I've been a loyal customer of theirs for a number of year so that may have helped in my situation. They had the car I was interested in in their stock. While it took a while to finalize all the details, in the end I believe it was a win - win. More

While operating in cramped facilities, the dealership showed that people were more important than the facility showed that people were more important than the facility More

I brought my daughter 328i for service, and adviser Keith contacted me to schedule my service. Very professional and greeted me upon arrival. I took notes of my issues with the car! The mechanic completed contacted me to schedule my service. Very professional and greeted me upon arrival. I took notes of my issues with the car! The mechanic completed the necessary repair in a timely manner. Thank you! More

Poor signage for drop off and no car wash after keeping my car half day. Uber inconvenience my car half day. Uber inconvenience More