BMW of Carlsbad

My salesman (Jay) and finance woman (Morgan) were great! Jay provided me with most of the required paperwork via email prior to flying down to SD to purchase and pick up my new car. Morgan made sure that th Jay provided me with most of the required paperwork via email prior to flying down to SD to purchase and pick up my new car. Morgan made sure that the finance portion of the process went smooth and didn't waste any of my time. This was the second fasted car buying experience of my life. Thank you BMW of Carlsbad! More

GreatJob from Juan the sales person he was gray and patient with us took us to the lot to look at other cars and had us drive 2 back to get a great feel for them patient with us took us to the lot to look at other cars and had us drive 2 back to get a great feel for them More

First time to do the service in BMW , very Good service, dealer is friendly, thank you! dealer is friendly, thank you! More

Michelle in service is the best! She has the best customer service and her communication is so appreciated! She has the best customer service and her communication is so appreciated! More

My Service Advisor was great! Extremely knowledgeable about my BMW- I took my car in for a recall issue - My car arrived with no issues and was running great - after leaving my Extremely knowledgeable about my BMW- I took my car in for a recall issue - My car arrived with no issues and was running great - after leaving my car was smoking from front I pull over n smoke from where your technician did not tighten any bolts and there was water by my oil cap- and oil all over the engine compartment, I called the dealership no answer, I did text the service advisor- yet I have yet to hear back . I dropped my car off at home n have not driven it since. I was also very disappointed with this dealership as normally any other BMW Dealership will wash your car when they work on it- mine wasn’t washed- disappointing to me. I understand things can get hectic and sometimes rushed- yet I just wish they would have taken a little more consideration. Thank you More

Awesome experience with Sarah at BMW Carlsbad! She went above and beyond to be helpful! She went above and beyond to be helpful! More

Easy transaction. Lot was really crowded and chaotic to look at and maneuver through, however they are in the middle of construction. Sales and Finance person were Lot was really crowded and chaotic to look at and maneuver through, however they are in the middle of construction. Sales and Finance person were extremely nice. More

I experienced exceptional service from Keith Sherman. In the past I had such poor service in Encinitas that I traveled out of my way to Vista for service. Keith went out of his way to provide service eve In the past I had such poor service in Encinitas that I traveled out of my way to Vista for service. Keith went out of his way to provide service even though I did not have an appointment. He facilitated transportation needs while the vehicle was being serviced. Keith was professional, respectful, and efficient. When purchasing a BMW, the quality speaks for itself. It is important to find an excellent servicing department! More

This stores service is always on point. Omar happily accommodated all of my requests. Even with the move to the new building they are still super friendly and timely. Omar happily accommodated all of my requests. Even with the move to the new building they are still super friendly and timely. More