BMW of Carlsbad

Keith Sherman renders me a superlative service every time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and p time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and personal touch. I remain a loyal customer. More

Wish you were in your new dealership. Your doing your best in a tough situation and I understand that. Darius has the right personality to agree it’s tough but keep you on track of why I Your doing your best in a tough situation and I understand that. Darius has the right personality to agree it’s tough but keep you on track of why I came there More

Good morning, I really had a bad experience at your service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. Thi service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. This is the closest dealership that I could get my oil change done at. I had an appointment at 8:15am on Saturday and it took until 2:30pm to complete (6+ hours waiting for an oil change 1 hour from my house). The customer service was ridiculous. My Consultant, Manuel Cosio, would rather watch his videos at his desk drinking Coke and eating chips. He ignored us sitting right in front of him and really didn't care that we were there. Everyone else in the service department were on their phones joking around with each other and riding on skateboards. There needed to be a supervisor or manager. This dealership was not professional and I won't go back. More

As always excellent service! One of the best BMW M Dealership in the country. This is my third M car and im looking forward driving. Thank you One of the best BMW M Dealership in the country. This is my third M car and im looking forward driving. Thank you More

Michelle Yancy is a gem! She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaa She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaacs More

Sarah at BMW Carlsbad was amazing! Very knowledgeable and helpful without being overbearing. She made our car buying experience pleasant and enjoyable, without the usual stress and pre Very knowledgeable and helpful without being overbearing. She made our car buying experience pleasant and enjoyable, without the usual stress and pressure! More

I paid a very large sum for an oil change and some basic maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always g maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always gone on mileage for need of maintenance. Obviously BMW doesn't think that way. The service took 6 hours for this basic stuff, and I had to call to find out the status. I doubt I will go back. More

Eyad Alriz finance department is very pushy on warrantys and doesnt know the word No i dont want it and still pushes it on you then having to go back and speaking to his boss and having a new contract made and doesnt know the word No i dont want it and still pushes it on you then having to go back and speaking to his boss and having a new contract made by taking off that warranty from Eyad that put it on.Then going back in today to dealership on 6-12-23 and writing a statement to take off a vcp contract to be refunded of $290.00 off the loan something that came with the car with no charge told by Demetrio from autonation that sold me the hyandai veloster.i will see if Eyad does take it off the loan like he said he would i will have to check back to make sure it was taking off loan maybe this thursday making it 3 times going in.This is why i stay away from dealership cant trust them More

Great service and amazing people! They are always quick to respond and very helpful when I need them. They are always quick to respond and very helpful when I need them. More

Justin was great to work with- he followed through - was courteous and informative. Very pleasurable to work with and made the process easy. courteous and informative. Very pleasurable to work with and made the process easy. More