BMW of Carlsbad

Sarah at BMW Carlsbad was amazing! Very knowledgeable and helpful without being overbearing. She made our car buying experience pleasant and enjoyable, without the usual stress and pre Very knowledgeable and helpful without being overbearing. She made our car buying experience pleasant and enjoyable, without the usual stress and pressure! More

I paid a very large sum for an oil change and some basic maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always g maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always gone on mileage for need of maintenance. Obviously BMW doesn't think that way. The service took 6 hours for this basic stuff, and I had to call to find out the status. I doubt I will go back. More

Eyad Alriz finance department is very pushy on warrantys and doesnt know the word No i dont want it and still pushes it on you then having to go back and speaking to his boss and having a new contract made and doesnt know the word No i dont want it and still pushes it on you then having to go back and speaking to his boss and having a new contract made by taking off that warranty from Eyad that put it on.Then going back in today to dealership on 6-12-23 and writing a statement to take off a vcp contract to be refunded of $290.00 off the loan something that came with the car with no charge told by Demetrio from autonation that sold me the hyandai veloster.i will see if Eyad does take it off the loan like he said he would i will have to check back to make sure it was taking off loan maybe this thursday making it 3 times going in.This is why i stay away from dealership cant trust them More

Great service and amazing people! They are always quick to respond and very helpful when I need them. They are always quick to respond and very helpful when I need them. More

Justin was great to work with- he followed through - was courteous and informative. Very pleasurable to work with and made the process easy. courteous and informative. Very pleasurable to work with and made the process easy. More

Amazing sales staff with excellent customer service and knowledge of cars. I've Been buying my cars from this dealership for over 10 years. knowledge of cars. I've Been buying my cars from this dealership for over 10 years. More

Good service and excellent sales experience. Sales rep kept me informed about ther pending delivery of the i4. Sales rep kept me informed about ther pending delivery of the i4. More

We brought in our X3 for regular maintenance and Manuel provided excellent service. He inspected our car and informed us we needed new tires. He showed us the tread and provided information about when to c provided excellent service. He inspected our car and informed us we needed new tires. He showed us the tread and provided information about when to change each the front (now) and back (later) tires. We weren’t prepared to leave our car overnight so he was able to secure a loaner while our car was being serviced. He was communicative during the entire process and had our car back to us in a timely manner. Thanks Manuel! More

Great purchase experience from beginning to end! Ben (internet sales) in particular was super helpful Ben (internet sales) in particular was super helpful More

I had a flat tire & contacted the new Carlsbad site which was difficult to do because the phone system is not good yet. It is the last dealer & the phone service is not good yet. It kept sending calls to E was difficult to do because the phone system is not good yet. It is the last dealer & the phone service is not good yet. It kept sending calls to Escondido. The run tire that was installed looks like it went through a rough move from Encinitas. Keith Sherman is a Service adviser from Encinitas & did an excellent job checking the tires & a complete check of my I-3.. When I bring the car for the yearly checkup, I will need another that shows wear but will be good until the November Yearly Service. I was happy to see Keith Sherman there directing service. He was able to get my car done in a few hours! Excellent same day service! More