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BMW of Carlsbad
Carlsbad, CA
869 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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July 17, 2023
BMW Carlsbad has excellent customer service. We got an appointment right away, tires were in stock and after new tires and an alignment and oil change and a complimentary car wash our BMW i3 loo We got an appointment right away, tires were in stock and after new tires and an alignment and oil change and a complimentary car wash our BMW i3 looks and drives like it’s brand new. Staff are friendly and Knowledgeable. Pricing is competitive and they have the best service ever by offering an Uber, if needed. Highly recommend BMW Carlsbad! More
by Volleyballsurfdiva
Employees Worked With
Keith Sherman
July 17, 2023
I bought a high-end BMW from BMW Carlsbad and requested it to be shipped to the east coast. In short, this was the most difficult, tedious and stressful car buying experience I've ever had. I was dealing it to be shipped to the east coast. In short, this was the most difficult, tedious and stressful car buying experience I've ever had. I was dealing with multiple people, with lots of confusion, lack of clarity on their process and timing and became a full time job by me to get this group to follow-through. It took me reaching out to their GM to get this corrected (who stepped in and made things happen). I would avoid this dealer. More
by ignatiuspr
Employees Worked With
Steve Marshalek, Jacob Matilla, Eyad Alriz, Robert Bartolo
July 13, 2023
My service advisor Patricia/Michelle Yancy made the appointment a success. She was thorough in looking through the history of my car and proposed services without being pushy. The car was ready quick appointment a success. She was thorough in looking through the history of my car and proposed services without being pushy. The car was ready quickly and washed beautifully. I greatly appreciate the shuttle service. More
by kim.megan
Employees Worked With
Patricia/Michelle Yancy
July 08, 2023
Very professional. I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of repair. Recommended. More
by BMWer
Employees Worked With
Manuel
July 04, 2023
I reached out to BMW of Carlsbad this morning to purchase a pre-owned vehicle listed for sale (one that I've been searching for over the past few months). The sales associate I spoke with said come down asap a pre-owned vehicle listed for sale (one that I've been searching for over the past few months). The sales associate I spoke with said come down asap as there is a lot of interest in the car. I let him know I don't live locally and the tone changed, he said they like to prioritize customers who can drive the car home the same day. I let him know I'd be happy to give my credit card - and then was told someone scheduled an appointment to look at it today (and he would call me tomorrow if it's still available). Seems odd that if you would prioritize an appointment for someone (or hold a car without a deposit) - but you would ignore that appointment if I were living close by and could get there sooner. I guess geographical discrimination is a thing these days. I called back as this didn't sit all that well with me and asked the sales manager what their policy is in relation to not selling to someone. He also said they like to prioritize local customers - "it's just what we do". I guess if you live local - you have a better chance of buying a car from them. Pretty poor experience. More
by Jeff
Employees Worked With
The employees wouldn't work with me
