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BMW of Carlsbad
Carlsbad, CA
863 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
July 08, 2023
Very professional. I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of repair. Recommended. More
by BMWer
Employees Worked With
Manuel
July 04, 2023
I reached out to BMW of Carlsbad this morning to purchase a pre-owned vehicle listed for sale (one that I've been searching for over the past few months). The sales associate I spoke with said come down asap a pre-owned vehicle listed for sale (one that I've been searching for over the past few months). The sales associate I spoke with said come down asap as there is a lot of interest in the car. I let him know I don't live locally and the tone changed, he said they like to prioritize customers who can drive the car home the same day. I let him know I'd be happy to give my credit card - and then was told someone scheduled an appointment to look at it today (and he would call me tomorrow if it's still available). Seems odd that if you would prioritize an appointment for someone (or hold a car without a deposit) - but you would ignore that appointment if I were living close by and could get there sooner. I guess geographical discrimination is a thing these days. I called back as this didn't sit all that well with me and asked the sales manager what their policy is in relation to not selling to someone. He also said they like to prioritize local customers - "it's just what we do". I guess if you live local - you have a better chance of buying a car from them. Pretty poor experience. More
by Jeff
Employees Worked With
The employees wouldn't work with me
June 27, 2023
Keith Sherman renders me a superlative service every time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and p time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and personal touch. I remain a loyal customer. More
by festeve
Employees Worked With
Keith Sherman
June 26, 2023
Wish you were in your new dealership. Your doing your best in a tough situation and I understand that. Darius has the right personality to agree it’s tough but keep you on track of why I Your doing your best in a tough situation and I understand that. Darius has the right personality to agree it’s tough but keep you on track of why I came there More
by midway4126
Employees Worked With
Darius
June 26, 2023
Good morning, I really had a bad experience at your service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. Thi service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. This is the closest dealership that I could get my oil change done at. I had an appointment at 8:15am on Saturday and it took until 2:30pm to complete (6+ hours waiting for an oil change 1 hour from my house). The customer service was ridiculous. My Consultant, Manuel Cosio, would rather watch his videos at his desk drinking Coke and eating chips. He ignored us sitting right in front of him and really didn't care that we were there. Everyone else in the service department were on their phones joking around with each other and riding on skateboards. There needed to be a supervisor or manager. This dealership was not professional and I won't go back. More
by sburke
Employees Worked With
Manuel Cosio
June 22, 2023
As always excellent service! One of the best BMW M Dealership in the country. This is my third M car and im looking forward driving. Thank you One of the best BMW M Dealership in the country. This is my third M car and im looking forward driving. Thank you More
by alexander.karalnik
Employees Worked With
Juan Duff
June 21, 2023
Michelle Yancy is a gem! She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaa She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaacs More
by johnnie701
Employees Worked With
Michelle Yancy
