BMW of Carlsbad

I enjoyed my experience at the dealership. Nicolas Munoz was extremely knowledgeable and fun to work with Nicolas Munoz was extremely knowledgeable and fun to work with More

It was very hectic and crowded. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I appreciate the fact that they washed my car. It looked nice. There is no dealer closer to me, and I will probably find somewhere else closer to have my car serviced from now on. More

Complete recall service on VANOS bolts holding engine in engine compartment. Very happy that the work was completely performed without me spending more money on service. And that BMW followed up with me to engine compartment. Very happy that the work was completely performed without me spending more money on service. And that BMW followed up with me to complete the appointment. Plus, the use of a loaner car helped me immensely as I'm disabled and rely on a vehicle to get to medical appointments. More

I had a very good experience with Andreas . He was patient attentive an kind. He was able to help with the process of me getting the car that I came to purchase. Atmosphere at this location was He was patient attentive an kind. He was able to help with the process of me getting the car that I came to purchase. Atmosphere at this location was very clean an friendly in the near future when i purchase again BMW Carlsbad will be my first option for car shopping thanks again More

Our sales person, Frederick, was great but dealing with anyone else has been a headache. Took 3 hours for a contract and we didn't even use financing, left paying the incorrect amount, and we didn't even g anyone else has been a headache. Took 3 hours for a contract and we didn't even use financing, left paying the incorrect amount, and we didn't even get all of the closing papers despite a dozen of attempts to contact the director. More

Great device from the salesperson he knew the product and explained every aspect of the vehicle. The experience eas one of the best in car buying. The dealership was clean and welcoming. explained every aspect of the vehicle. The experience eas one of the best in car buying. The dealership was clean and welcoming. More

Te was an awesome salesman. Definitely was one of the reasons I purchased the vehicle. Definitely was one of the reasons I purchased the vehicle. More

Beautiful facility and professional employees. My car was done in a timely manner as promised. My car was done in a timely manner as promised. More

BMW Carlsbad , I usually work with Stephano service rep , he is informative and keeps me updated on my car . Will go back great service he is informative and keeps me updated on my car . Will go back great service More

Updating my initial review. My only initial complaint was how long it took. Since then other issues have surfaced. They all revolve around the extended service contract. Thi My only initial complaint was how long it took. Since then other issues have surfaced. They all revolve around the extended service contract. This was offered to me at a huge discount if I purchased it on the same day. Was also told I could cancel it within 30 days with a single phone call. That turned out to be incorrect. The phone number I was given appears to be a number that tells you the call volume is high and you are tenth in line. Leave a call back number and a rep will call you back shortly. No matter when l called I got the same message. Left callback number multiple times and never received a call back. Also spoke with someone in finance who stated they would put in the necessary form for me since we were not having any success. I called back several days later for a status and left a message. Nothing. Sent a text. Nothing. Found the on-line cancellation form and sent to the company and dealership per instructions. Nothing. Left a message with the salesman who had stated if I needed anything, give him a call. Still nothing. So basically, once they have your money, you’re on your own and they will ghost you. Not the experience I expected based on how they talked up customer for life. More