BMW of Carlsbad

Most professional experience I have had at a Dealership. Matt Worley was excellent as a representative Matt Worley was excellent as a representative More

Nick is great to work with! Love our new vehicle we bought. Would definitely do business with Nick again! This is our 5th car we bought from this dealership. Love our new vehicle we bought. Would definitely do business with Nick again! This is our 5th car we bought from this dealership. More

Ramon was very helpful in getting me scheduled quickly for service of my vehicle and keeping me mobile with a loaner vehicle. for service of my vehicle and keeping me mobile with a loaner vehicle. More

I went in for a Alignment. Dropped my car off at 8:30 in the morning. I called at 4 and found out my car was not touched and the Service person who told me it would be done by Dropped my car off at 8:30 in the morning. I called at 4 and found out my car was not touched and the Service person who told me it would be done by noon, Keith Sherman did not call. I had to called and he did not answer nor return my call. I drove to carlsbad at 5:00 and he said it should be done by 5:30 sat until 6:00 and I was the only one in the waiting room. He did not apolgize for not returning my call or why the car took 9 hours to do a 45 min job at the most. Avoid the new service center and if you have to go aviod Keith. More

Always great service from my service advisor Brian Chartier of BMW Carlsbad! Professional, friendly, prompt service every time! Makes my auto service and repair life so easy! Thank you Brian!! Chartier of BMW Carlsbad! Professional, friendly, prompt service every time! Makes my auto service and repair life so easy! Thank you Brian!! More

This was my 4th service with BMW of Carlsbad since moving to San Diego from the Bay Area. I had been spoiled by the BMW service I had always received in San Jose, but B oF C exceeded my expectations here in to San Diego from the Bay Area. I had been spoiled by the BMW service I had always received in San Jose, but B oF C exceeded my expectations here in service, staff professionalism and timely appointments. More

Very helpful and friendly will definitely recommend to my friends and family such a great experience!! friends and family such a great experience!! More

I am a first-time BMW shopper (now owner) and my experience at BMW Carlsbad far exceeded my expectations for customer service. Demetrio Trujillo, my Client Advisor, was exceptional. He greeted me ri experience at BMW Carlsbad far exceeded my expectations for customer service. Demetrio Trujillo, my Client Advisor, was exceptional. He greeted me right away, asked all the right questions to hone in on the best vehicle for me, was technically savvy (he knows these cars!), patient through the process and willing to do whatever necessary to make me feel confident in my purchase. He took the time to demonstrate and explain multiple features of the vehicle and followed up after I got home to make sure I knew he was still available any time to explain how anything worked. Even with the financing process, the time was shorter than any other car purchase I’ve had which I was grateful for. Overall an incredible experience, fantastic vehicle and I feel comfortable knowing the team is available whenever I need. THANK YOU! More

Ben Regis(Salesman) was great to work with and really went above and beyond to earn our business online, by phone and in-store. He also kept us well informed along the way about timing and next steps. It went above and beyond to earn our business online, by phone and in-store. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and we would highly recommend him. Only negative is that no introduction to SM or GM was offered which makes a huge difference for future point of contact and showing appreciation for one's bussiness. More

Fantastic service, as always. From Sefano in service, to Adham in sales, to Justin Beck running the show, just an exceptional experience! From Sefano in service, to Adham in sales, to Justin Beck running the show, just an exceptional experience! More