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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
863 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 863 reviews

August 04, 2023

It is always seamless when I receive service here. Michelle is always so great and responsive. More

by Traci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Aug 07, 2023 -

BMW of Carlsbad responded

Hi Traci, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 03, 2023

as usual, the right hand doesn’t always seem to know what the left hand is doing here. the dealership has just moved to a new location which of course can explain a lot. More

by lynnalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
christine
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Aug 07, 2023 -

BMW of Carlsbad responded

Hello Lynnalley, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

August 02, 2023

Great Service, Very Easy to work with and they are extremely transparent with the process. Thank you Darius!!! More

by mossig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Hangafarin
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Aug 06, 2023 -

BMW of Carlsbad responded

Hello, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you need more help, our team is available to talk -- safe travels!

August 01, 2023

Excellent experience while picking up our car. The sales advisor spent a good amount of time to explain features of the new car, and provided an overall pleasant experience. More

by tchermann
Recommend Dealer
Yes
Employees Worked With
Benjamin Regis
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Aug 07, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 01, 2023

Most professional experience I have had at a Dealership. Matt Worley was excellent as a representative More

by Tedlangesr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Worley
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Aug 07, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Aug 07, 2023 -

Tedlangesr responded

You will when I need to replace a vehicle

August 01, 2023

Nick is great to work with! Love our new vehicle we bought. Would definitely do business with Nick again! This is our 5th car we bought from this dealership. More

by kjmarino28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 07, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 27, 2023

Ramon was very helpful in getting me scheduled quickly for service of my vehicle and keeping me mobile with a loaner vehicle. More

by User-ac032ff79e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
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Aug 01, 2023 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

I went in for a Alignment. Dropped my car off at 8:30 in the morning. I called at 4 and found out my car was not touched and the Service person who told me it would be done by More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sherman
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Jul 28, 2023 -

BMW of Carlsbad responded

Hi Debbie, we are deeply disappointed by your experience at BMW of Carlsbad. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 335-6124 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 25, 2023

Always great service from my service advisor Brian Chartier of BMW Carlsbad! Professional, friendly, prompt service every time! Makes my auto service and repair life so easy! Thank you Brian!! More

by hakoehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Chartier
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Jul 28, 2023 -

BMW of Carlsbad responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 24, 2023

This was my 4th service with BMW of Carlsbad since moving to San Diego from the Bay Area. I had been spoiled by the BMW service I had always received in San Jose, but B oF C exceeded my expectations here in More

by dalissue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle was exceptional in her service attitude
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Jul 27, 2023 -

BMW of Carlsbad responded

Hi Dalissue, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Carlsbad. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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