BMW of Carlsbad

Went here for my first service appointment. The overall service was poor and did not compare well to other non-luxury brands. Intake and pickup were really slow and the service advisor did The overall service was poor and did not compare well to other non-luxury brands. Intake and pickup were really slow and the service advisor did not help me troubleshoot the initial issue, basically telling me to call BMW over the phone and ask them instead — Additionally you had to hunt for the service advisor and the rest of the staff weren't helpful in helping you intake or retrieve the car. I do not recommend this service center at this time - The issue has not been resolved and wasted at least two hours during intake and retrieval. More

Manuel was very responsive, attentive and had great follow through, loved the way they kept me informed of progress all day follow through, loved the way they kept me informed of progress all day More

Service was amazing. I felt well taken care of and the service team kept me in the loop on repairs and costs. Would definitely return! I felt well taken care of and the service team kept me in the loop on repairs and costs. Would definitely return! More

No response to texts or phone calls. Pushy sales on extra warranty items. Refused to take No for an answer. Pushy sales on extra warranty items. Refused to take No for an answer. More

The service department staff is totally on top of it with great service and outstanding communication! great service and outstanding communication! More

Manuel is always very helpful, provides excellent customer service. Always have an amazing experience at BMW would definitely recommend! customer service. Always have an amazing experience at BMW would definitely recommend! More

I brought my car to get the windshield replaced and I got a call 4 hours later that they didn’t have the windshield. Why would they schedule me without having the part? Then I was told that the part will tak a call 4 hours later that they didn’t have the windshield. Why would they schedule me without having the part? Then I was told that the part will take a month to get in. So, 4weeks later I called and asked if the part was in and the parts person told me it had come in a week ago. No one called me. Also In between that time about 3 weeks in, I called and left a message and no return phone call. Made an appointment and brought my car in. Get a call to tell me that the work is done, but while putting air in my tires they scraped my rim. They fixed it and it looks great. But, that was a bummer. When I went to pickup my car I noticed on the rim they fixed the stem cap was missing. So I asked them if that could put on. One of the service men came out and twisted one off of a rental car and put it on my car. It didn’t match!! I said nothing. At that point I felt like I would be making a big deal out of something small. There was little attention to detail and the customer service as far as communication was lacking. I was disappointed. This is my first luxury car and I was really thinking that it was all about the experience. I do know that they were in transition from Vista to Carlsbad, but really should not change customer service. More

Bought my car through Vista but the car I guess came from Carlsbad. Rubin was very good in sales. The closer in doc signing was not the best. Unclear on interest rates lease and sales. A bit threatening with Carlsbad. Rubin was very good in sales. The closer in doc signing was not the best. Unclear on interest rates lease and sales. A bit threatening with all the closing extras saying the BMW WOULD NOT TOLERATE one Nick or scratch in the car with a lease return and would penalize me heavily if I did not have his extra insurance policy. More

First visit to new dealer location in Carlsbad. The service on my BMW X3 was completed as needed and recommended. Richard kept me apprised of the progress until completed. The service on my BMW X3 was completed as needed and recommended. Richard kept me apprised of the progress until completed. More