BMW of Carlsbad

I have never been disappointed by the excellent care I've received at both BMW Encinitas and now BMW Carlsbad. I am always kept informed by both Keith Sherman and Miguel Ramirez. They are both very knowle received at both BMW Encinitas and now BMW Carlsbad. I am always kept informed by both Keith Sherman and Miguel Ramirez. They are both very knowledgeable and beyond kindhearted. They take extra steps and time to keep me in the know. More

My X5 was in service an extra day and a half because the service technician broke a part they were replacing. After I picked up and drove the car away one of the lights was still on. I called immediately an service technician broke a part they were replacing. After I picked up and drove the car away one of the lights was still on. I called immediately and found out they failed to complete the service and another part needed to be replaced. I asked they call back with price and time it would take to replace the item. I never received a call back from the the associate who had helped me originally, nor the service manage who I had also left a message for. I will go somewhere else. It should have been completed and addressed the first time I was there. Terrible customer service. More

Everything went smooth. Salesman was a nice guy but a little slow to respond. I would go back to him. There were a couple small service issues that needed to be handled. Salesman was a nice guy but a little slow to respond. I would go back to him. There were a couple small service issues that needed to be handled. I would have rather left the car there but they made me take the car off the lot. I had to bring it back a few days later. Seemed silly to not be able to just leave it and get it when done. Overall a good experience. More

They were busy and assisted and communicated immediately about delay or expected wait period. The assisted ride was ordered and connected with phone in order to know when picked up. The inspection and repai about delay or expected wait period. The assisted ride was ordered and connected with phone in order to know when picked up. The inspection and repair was communicated with future recommended maintenance repairs with which explained with which would be more urgent to take care of vs other. Maintence repairs to improve performance. I would recommend. More

Outstanding sales experience with Andreas at BMW Carlsbad. Andreas is an engaging professional with vast experience and expertise of the BMW line. He guided our expressed interests effectively fr Carlsbad. Andreas is an engaging professional with vast experience and expertise of the BMW line. He guided our expressed interests effectively from CPO vehicles currently available and made a compelling comparative analysis with the sales manager in selecting a lease of our new X6M Competition vehicle. It is an exceptionally engineered vehicle for performance and versatility of SUV capable uses. We were offered a vehicle pricing package that addressed our needs, met the business needs, and had exceptional value. We are highly satisfied. I recommend Andreas for a rewarding sales experience in assessing your interests in a BMW and guiding you toward their dealership inventory. The full line of electric vehicles may also be considered. More

We decided we liked a 2024 Alpina after visiting a BMW showroom. We went to the Carlsbad dealership because we had previously leased a 2022 X6M from there. We had to terminate that lease early and also tr showroom. We went to the Carlsbad dealership because we had previously leased a 2022 X6M from there. We had to terminate that lease early and also trade in my wife's car, so I thought the transaction might be complicated. But it was not. Indeed our experience with the Carlsbad BMW staff was excellent. Our sales rep was very helpful. He explained a lot about the new car and took us for a helpful drive. The finance process also went smoothly and easily. We are delighted with the vehicle and look at our experience with this transaction and the treatment by the dealer's staff very favorably. More

Amazing sales experience all the way around. Got exactly what I want! From my salesman Joey Morelli to the Finance Manager, everyone was on point. Got exactly what I want! From my salesman Joey Morelli to the Finance Manager, everyone was on point. More

service personnel very accommodating, but the dealership doesn't have it together. Kept the car for a week to repair wires but total lack of communication. When repairs were finally done and paid for, went doesn't have it together. Kept the car for a week to repair wires but total lack of communication. When repairs were finally done and paid for, went to pick up the car on Saturday. Took over an hour to get the car brought down from the lot. Totally unacceptable! More

The value service seems to be a great value. I had my spark plugs replaces and now rear brakes, and oil changes. I wish other repairs would be assessed a bit more accurately and more fairly that I had my spark plugs replaces and now rear brakes, and oil changes. I wish other repairs would be assessed a bit more accurately and more fairly that are outside of warranty. The replacement cost quote was only provided verbally and upon more shopping was almost double of what it should cost. So now looking for a qualified mechanic to perform the service. I would rather do all my maintenance here, if there was a bit more transparency on how replacement quotes are put together. Otherwise overall I had a good experience and plan to come back for those value services from BMW. More

With the closing of the Vista and Encinitas service centers, all service has been diverted to the Carlsbad location. This puts a tremendous amount of stress on one location. You can imagine how busy th centers, all service has been diverted to the Carlsbad location. This puts a tremendous amount of stress on one location. You can imagine how busy this place gets. Ramon was the service agent that assisted me and he was awesome. All the parts that were needed for my car were in stock, so I didnt have to wait for parts. The work was completed quickly. I would return to this location for service, but just know that it will be crazy busy. More