BMW of Carlsbad

My service rep is Richard. He is always knowledgeable professional and friendly ! It. Is nice to see the same person because I’ve understands my service history and it makes me He is always knowledgeable professional and friendly ! It. Is nice to see the same person because I’ve understands my service history and it makes me feel like I have a connection with the dealership ! Thank you for all you do my car is in good shape. ! More

Some feedback. ...Don't ever special order a car from them. I created a build for an X4 back in May, gave it to the salesman in person who said he would follow up t ...Don't ever special order a car from them. I created a build for an X4 back in May, gave it to the salesman in person who said he would follow up to ensure the build construct. I called and emailed in mid August because nobody ever followed up with me to give me a status update. The salesman said the order must have been misplaced or something happened that he wasn't sure of. No apology or offer to make it right other than asking me to put together another build, which I'm obviously not going to do with that dealership. More

Had an appointment first thing in the morning. I was assigned to employee Omar who was unprofessional. I was told to wait in the lobby area. After 15 minutes he addressed me regarding my vehicle i I was assigned to employee Omar who was unprofessional. I was told to wait in the lobby area. After 15 minutes he addressed me regarding my vehicle in front of customer seating in the lobby, not on his desk where everyone else was asked to go. Omar mentioned they are all backed up with work and my vehicle will be completed in couple hours around 11 or 11:30am, and got a lift home. After five hours of waiting, I decided to call to find out what’s the progress. Finally I got a hold of Omar and he said “ we are wrapping it up, it will be done in an hour” ended taking my vehicle at 4pm. Total of 7 hours for scheduled oil change. Omar failed to be honest to mention the status of my service. Kept me waiting and wasted my day for his negligence and lack of customer service. Omar did not gave me a copy of my receipt for the service, not an apology for taking that long for an oil change, I got nothing. This is the service that BMW offers. Unacceptable and you all should be embarrassed. More

Darius Hangafarin & Sal Buzzetta were great to deal with. There weren't any hidden fees or unwanted add-ons to the listed price which was refreshing. I was in and out of the dealership in under 3 hours. They There weren't any hidden fees or unwanted add-ons to the listed price which was refreshing. I was in and out of the dealership in under 3 hours. They then had an employees deliver my Mazda CX-5 to my place in OC later that afternoon. I highly recommend BMW of Carlsbad. More

I have never been disappointed by the excellent care I've received at both BMW Encinitas and now BMW Carlsbad. I am always kept informed by both Keith Sherman and Miguel Ramirez. They are both very knowle received at both BMW Encinitas and now BMW Carlsbad. I am always kept informed by both Keith Sherman and Miguel Ramirez. They are both very knowledgeable and beyond kindhearted. They take extra steps and time to keep me in the know. More

My X5 was in service an extra day and a half because the service technician broke a part they were replacing. After I picked up and drove the car away one of the lights was still on. I called immediately an service technician broke a part they were replacing. After I picked up and drove the car away one of the lights was still on. I called immediately and found out they failed to complete the service and another part needed to be replaced. I asked they call back with price and time it would take to replace the item. I never received a call back from the the associate who had helped me originally, nor the service manage who I had also left a message for. I will go somewhere else. It should have been completed and addressed the first time I was there. Terrible customer service. More

Everything went smooth. Salesman was a nice guy but a little slow to respond. I would go back to him. There were a couple small service issues that needed to be handled. Salesman was a nice guy but a little slow to respond. I would go back to him. There were a couple small service issues that needed to be handled. I would have rather left the car there but they made me take the car off the lot. I had to bring it back a few days later. Seemed silly to not be able to just leave it and get it when done. Overall a good experience. More

They were busy and assisted and communicated immediately about delay or expected wait period. The assisted ride was ordered and connected with phone in order to know when picked up. The inspection and repai about delay or expected wait period. The assisted ride was ordered and connected with phone in order to know when picked up. The inspection and repair was communicated with future recommended maintenance repairs with which explained with which would be more urgent to take care of vs other. Maintence repairs to improve performance. I would recommend. More

Outstanding sales experience with Andreas at BMW Carlsbad. Andreas is an engaging professional with vast experience and expertise of the BMW line. He guided our expressed interests effectively fr Carlsbad. Andreas is an engaging professional with vast experience and expertise of the BMW line. He guided our expressed interests effectively from CPO vehicles currently available and made a compelling comparative analysis with the sales manager in selecting a lease of our new X6M Competition vehicle. It is an exceptionally engineered vehicle for performance and versatility of SUV capable uses. We were offered a vehicle pricing package that addressed our needs, met the business needs, and had exceptional value. We are highly satisfied. I recommend Andreas for a rewarding sales experience in assessing your interests in a BMW and guiding you toward their dealership inventory. The full line of electric vehicles may also be considered. More

We decided we liked a 2024 Alpina after visiting a BMW showroom. We went to the Carlsbad dealership because we had previously leased a 2022 X6M from there. We had to terminate that lease early and also tr showroom. We went to the Carlsbad dealership because we had previously leased a 2022 X6M from there. We had to terminate that lease early and also trade in my wife's car, so I thought the transaction might be complicated. But it was not. Indeed our experience with the Carlsbad BMW staff was excellent. Our sales rep was very helpful. He explained a lot about the new car and took us for a helpful drive. The finance process also went smoothly and easily. We are delighted with the vehicle and look at our experience with this transaction and the treatment by the dealer's staff very favorably. More