BMW of Carlsbad

Sr Client / Service Adviser Demetrio Trujillo was very helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was also very helpful. Labeeb Karim was also very helpful and accommodating. Taking care of my concerns on the spot. He made me feel that he was going to properly address all concerns, now and in the future. Overall, I felt that I was served promptly and fairly! Great Dealership!! More

Pleasant atmosphere and customer service. My service representative was professional, helpful and he promised my car to serviced on time. My service representative was professional, helpful and he promised my car to serviced on time. More

Another great experience and thoughtful discussion from everyone involved. They found unexpected challenges during inspection and had suitable recommendations and answers everyone involved. They found unexpected challenges during inspection and had suitable recommendations and answers More

They are amazing! Always keeping my car running great, affordably! I drive 500 miles to have them work on my BMW because I trust them!. Brian Chartier is always helpfu Always keeping my car running great, affordably! I drive 500 miles to have them work on my BMW because I trust them!. Brian Chartier is always helpful and knowledgeable. My car has 200,000 miles and I love my car, and this place keeps it going! More

I found them to be fair and responsive to my concerns. Being provided a free loaner car was a nice perk. Being provided a free loaner car was a nice perk. More

Everyone is pleasant in person. Dealer gets unique spec allotments. Very high volume and you'll be ignored with expertise. Absolutely no accountability. Zero follow through on t Dealer gets unique spec allotments. Very high volume and you'll be ignored with expertise. Absolutely no accountability. Zero follow through on the most basic of commitments. Successfully exemplifies the negative public perspective of how dealerships operate. BMW of Carlsbad- Well done on taking a moderately okay transaction with a very nice vehicle and making it a bitterly annoying experience. And cough up the measly credit you agreed to seven weeks ago so I can reimburse myself for repairing the issues that went undisclosed. Yeah? Buyers, good luck. More

We were met by a sales associate promptly. This dealership has plenty of inventory of the cars with the right options we are looking for. Our transaction was handled professionally and efficie This dealership has plenty of inventory of the cars with the right options we are looking for. Our transaction was handled professionally and efficiently. More

Friendly sales associate. The recall service was done quickly. A free car wash was offered as well. The recall service was done quickly. A free car wash was offered as well. More

Friendly until the sale is complete, then communication and support disappear. Poor follow-up, poor delivery condition, and unprofessional post-sale service for a so-called premium dealership. and support disappear. Poor follow-up, poor delivery condition, and unprofessional post-sale service for a so-called premium dealership. More

I have a recall on engine starter that could cause fire and I had to park outside my house for a couple months. This was a massive recall that made me quite anxious on the safety and inconvenience. Good th and I had to park outside my house for a couple months. This was a massive recall that made me quite anxious on the safety and inconvenience. Good that BMW made the remedy available in middle of January and I confirmed with BMW Carlsbad with an appointment to have it replaced. The appointment was smooth and my service advisor Omar Medina was helpful to check in the vehicle and gave me curtesy drive back to workplace and pickup. Work was smooth and I picked up the car after a few hours. BMW Carlsbad and its team is a great team that knows customer need and gets the job done well. Thank you! More