BMW of Carlsbad

This dealership is very accommodating and thanks to Jay we all had a wonderful experience. we all had a wonderful experience. More

All good. The genius guys were very helpful to try to understand the complex user systems and video interface. The genius guys were very helpful to try to understand the complex user systems and video interface. More

I can’t speak highly enough about the exceptional service at BMW Carlsbad! From start to finish, the entire process was smooth and professional. A special shout-out to Jorge Montgomery, who went above and be at BMW Carlsbad! From start to finish, the entire process was smooth and professional. A special shout-out to Jorge Montgomery, who went above and beyond to make sure my requests were not only heard but taken care of in a timely manner. His attention to detail and proactive follow-ups ensured that everything was completed perfectly. It’s rare to find such dedication and customer care, and Jorge truly made the experience stand out. If you’re looking for top-notch service, I highly recommend BMW Carlsbad! More

This dealership seems to have no firm captain at the helm. I called to buy a car that I saw online and agreed to purchase the car after just five minutes talking to the salesman. A 85k sale. Should have helm. I called to buy a car that I saw online and agreed to purchase the car after just five minutes talking to the salesman. A 85k sale. Should have been the easiest transaction ever. But, it has been a total nightmare. They got the purchase paperwork to me late, then took forever to ship the car to me after the purchase was closed. I could get no one to give me any details about the shipping even though I contacted many times to get information. It is impossible to get a sales manager or general manager on the phone as the staff at the dealership screens customer calls and never will connect you with a manager. I have emailed three different people at the dealership requesting a copy of my purchase paperwork, and no one responds. I’ve sent probably 10 emails. No one seems to care. Finally, the car was delivered, but without any paperwork. It has been six weeks since I bought the car and I still do not have any documentation saying that I own it. I can’t drive it as it has no temporary registration, and I can’t go down and get my own temporary registration because I have no paperwork from the dealership. Nothing. And no one will call or email me back. Complete nightmare. if this is how AutoNation runs their dealerships, steer clear. More

In and out service was quick and easy. Oil leaked fixed on my 2015 X5 got awesome loaner to take and pick up 4 grandkids too! Oil leaked fixed on my 2015 X5 got awesome loaner to take and pick up 4 grandkids too! More

Great experience at this BMW dealer, excellent service and attention to customer. Lots of inventory to choose from. and attention to customer. Lots of inventory to choose from. More

Very good service. The appointment was easy. Service Consultant Bjern Larson is very accommodating. I have been very satisfied with BMW Carlsbad. The appointment was easy. Service Consultant Bjern Larson is very accommodating. I have been very satisfied with BMW Carlsbad. More

Sales experience with Jeremy was generally good, but everything else has been a disaster. Finance department was pretty pushy during the transaction, which OK...annoying, but somewhat typical. But aft everything else has been a disaster. Finance department was pretty pushy during the transaction, which OK...annoying, but somewhat typical. But after the fact, I come to find out, they somehow sent my trade payoff to the wrong bank, leaving me to deal with the mess! Since I brought it to their attention, they have been slow to act and completely unresponsive to emails, phone calls, etc. The finance department truly does not answer their phone, so if you need to talk to someone, you literally have to drive to the dealership. This type of stuff is so frustrating for any purchase, but certainly not the type of experience I would expect from a BMW purchase. I bought from this place since they were my local dealership, but if I could go back and do it all over, I certainly would have purchased elsewhere. More

I enjoyed my experience at the dealership. Nicolas Munoz was extremely knowledgeable and fun to work with Nicolas Munoz was extremely knowledgeable and fun to work with More

It was very hectic and crowded. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I appreciate the fact that they washed my car. It looked nice. There is no dealer closer to me, and I will probably find somewhere else closer to have my car serviced from now on. More