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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
863 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 863 reviews

November 08, 2023

They had no regard for my time. .Had an appointment for an oil change. I arrived on time at 9:30 to have to wait for my "service advisor".. Was told car would be ready and washed More

by sirkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Begay
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Nov 11, 2023 -

BMW of Carlsbad responded

Hi, we are deeply disappointed by your experience at BMW of Carlsbad. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

November 07, 2023

The service was slow, it took them 30 minutes after our appointment time to get attended. More

by silvia Galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Ressa
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Nov 08, 2023 -

BMW of Carlsbad responded

Hi Silvia, we are deeply disappointed by your experience at BMW of Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

November 07, 2023

Very helpful and friendly -- did not have an appointment but they gladly fit me in and got the car back in no time. Overall, lovely people and a wonderful new dealership that is well-run and genuinely inter More

by cdenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service center
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Nov 10, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2023

Easy buying process and a knowledgeable staff. Helped make my first BMW purchase a dream! More

by ethanquick51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Spencer
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Nov 10, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 05, 2023

Beautiful facility, Service is excellent and great communication throughput…., I’m always taken care of! More

by mberrydc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Nov 07, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2023

Been coming here for 15 years (they were in Encinitas before) and always have been pleased. Keith Sherman my service advisor has been with me many years. More

by C.kogge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
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Nov 02, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 01, 2023

Took care of everything I needed and more! I got the rattle in my engine finally fixed. More

by Demetrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
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Nov 02, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2023

The salesperson was very helpful and trustworthy in dealing with me. Would recommend him to new customers More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
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Nov 03, 2023 -

BMW of Carlsbad responded

Hi Robert, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2023

My husband and I purchased a 2024 BMW X5 M60i from Darius without even stepping foot on the car lot. BMW of Carlsbad offered us the largest discount of any other dealership we had contacted. We didn’t have t More

by Kathleen BMW Lover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius-Sales, Steve-Finance, Ugo-Porter
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Nov 02, 2023 -

BMW of Carlsbad responded

Hello Kathleen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 28, 2023

I can’t say enough positive things about the great service provided by BMW Carlsbad. They’re extremely professional and prompt. Not sure you could find a better service experience. More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
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Nov 01, 2023 -

BMW of Carlsbad responded

Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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