BMW of Carlsbad

My wife and I purchased a used car from BMW of Carlsbad on 11/27/23 after much searching online. I spoke with Rebecca over the phone and she made an appointment for us with Demetrio for the same afternoon. on 11/27/23 after much searching online. I spoke with Rebecca over the phone and she made an appointment for us with Demetrio for the same afternoon. Demetrio brought the car to the front of the store where we could easily view and check it out. Everything was to our liking so we took it out for a test drive, returned to the store and then had the most professional experience interacting with Demetrio. He was a wealth of knowledge and answered all of our questions relating to the vehicle, the dealership, warranty information, etc.. I bought my first new car November, 1955 and have bought many cars since, but this had to be the best car shopping/buying experience ever. No pressure, no lying, very courteous, and caring from start to finish. We both recommend BMW of Carlsbad and "DEMETRIO TRUJILLO" if you want to be well taken care of! Wayne & Jan Read less More

Great job by Client Advisor Tyler Mezzanares. His great follow-up led to a sale of a new ix electric vehicle. Dealer cares about its customers, and follows up to make sure they are satisfied wit His great follow-up led to a sale of a new ix electric vehicle. Dealer cares about its customers, and follows up to make sure they are satisfied with their car. Met the GM, who talked about the service dept and how the customer is first. More

The new BMW facilities in Carlsbad are very well done. Sure beats the former Encinitas lication! Sure beats the former Encinitas lication! More

Always the best deals! I've bought 4 bmws from this dealership and I will continue to buy my bmws from them! I've bought 4 bmws from this dealership and I will continue to buy my bmws from them! More

Felt like a VIP! Ramon is super personable and the new service center is beautifully designed. Thank you for a great experience! Ramon is super personable and the new service center is beautifully designed. Thank you for a great experience! More

KEITH IN THE SERVICE DEPARTMENT IS EXCELLENT. HE HAS ALWAYS KEPT ME WELL INFORMED. THE MECHANIC WORKING ON MY CAR, AS WELL, SENT ME AN E-MAIL WITH A VIDEO AND UPDATES AS TO WHAT PROCEDURES NEED HE HAS ALWAYS KEPT ME WELL INFORMED. THE MECHANIC WORKING ON MY CAR, AS WELL, SENT ME AN E-MAIL WITH A VIDEO AND UPDATES AS TO WHAT PROCEDURES NEEDED TO BE DONE, TO KEEP MY CAR IN TIP TOP SHAPE. KEITH ALSO MENTIONED THAT MY LAST DETAIL WAS DONE OVER A YEAR AGO. KNOWING HOW GREAT THE DETAIL DEPARTMENT IS FROM THE MY PAST EXPERIENCES, I TOLD KEITH TO GO AHEAD WITH THE DETAIL. I WASN'T DISAPPOINTED AS THEY DID AN AWESOME JOB. I'M ALSO PLANNING TO GET ANOTHER BMW AND I'M PLANNING TO WORK WITH NICOLAS IN THE SALES DEPARTMENT. HE IS TERRIFIC! ALL IN ALL BMW OF CARLSBAD HAS EVERYTHING AND I PLAN TO DO BUSINESS WITH THEM FOR MANY YEARS. More

It was a good experience with a dealership in Carlsbad. My agent was professional, offered some suggestions in car care which was nice to hear and learn. I got front tires balance and alignment. My agent was professional, offered some suggestions in car care which was nice to hear and learn. I got front tires balance and alignment. More

I am not even sure they should call it a "service center"; much more a poor repair shop. Service implies some degree of service and there was none. From my first call to setup an appointment, all t center"; much more a poor repair shop. Service implies some degree of service and there was none. From my first call to setup an appointment, all the way until I picked up the car, I had to work way too hard to get the service completed. Unresponsive, non-communicative and it cost me far more time and stress than a customer should expect to endure. More

Good service. Seemed honest and communicative. I asked for an appraisal on my BMW and was told I would get a call back from sales . It’s been 2 weeks without a c Seemed honest and communicative. I asked for an appraisal on my BMW and was told I would get a call back from sales . It’s been 2 weeks without a call. More

Gorgeous new service facility, with very polite and helpful service staff. BUT THE WAIT! WOW! We had an appointment for 10:30 AM with a simple oil change, and were told our X5 would be ready in 3-5 HO helpful service staff. BUT THE WAIT! WOW! We had an appointment for 10:30 AM with a simple oil change, and were told our X5 would be ready in 3-5 HOURS! For an oil change? Plus, no free shuttle to the outlet mall or anywhere else like other dealerships have in Carlsbad, so you are kind of trapped unless you Uber. Maybe have an express lane or express service for oil changes - 3 to 5 hours is horrendous. Also, the seat adjustment and even steering wheel adjustment were all significantly changed by whoever drove it. An annoyance after waiting so long. More