BMW of Carlsbad

service writer, Keith been helping me for years I typically only want to deal with him because he’s such a nice straight up good dude I will say this it must’ve been busy because I was at the dealers typically only want to deal with him because he’s such a nice straight up good dude I will say this it must’ve been busy because I was at the dealership for too long picking up my car that was supposedly done they claimed to have been blocking it in with another car but either way I should not have had to wait there over an hour and a half More

Previously I wanted to sell my BMW due to the lack of luster service I received at BMW Vista. I have been going to the Vista BMW for two years(Now Carlsbad BMW-Consolidated), and this has been the first luster service I received at BMW Vista. I have been going to the Vista BMW for two years(Now Carlsbad BMW-Consolidated), and this has been the first time I have had a positive interaction with the service consultant. Jorge is the guy you want to connect with and is extremely professional, and follows up with you as a client. He tries his best to be the best representative of the BMW brand. Simply put BMW is lucky to have Jorge! More

The Customer Service Rep was really good. He was professional and courteous. We discussed the service I needed, and upcoming items. Gave me ballpark pricing for the future work so I could He was professional and courteous. We discussed the service I needed, and upcoming items. Gave me ballpark pricing for the future work so I could plan. Overall experience was excellent. More

Brought my car in for routine service, my rep was very helpful and the dealership is brand new! Great service, will be back. helpful and the dealership is brand new! Great service, will be back. More

I had a great experience buying my first BMW. Demetrio was very personable and helped me through the whole process. 15 days after my purchase, I can still call and text for anything and he is rea Demetrio was very personable and helped me through the whole process. 15 days after my purchase, I can still call and text for anything and he is ready to help solve any issues. Also, he knows all of the BMW features, so it saves me time from thumbing through the owners manual. I love my ride and had a great experience. More

I went into BMW of Carlsbad to trade in my lease, Mortoza Mohammadi made the whole process very enjoyable and quick. The entire staff was very insightful and friendly. Mohammadi made the whole process very enjoyable and quick. The entire staff was very insightful and friendly. More

Amazing customer service and great facility. I forget how amazing the service at BMW can be and this was some of the best I've ever had. They were fast, attentive, and informed me of updated sta I forget how amazing the service at BMW can be and this was some of the best I've ever had. They were fast, attentive, and informed me of updated status while I waited in the wait room. Staff was friendly and courteous. I am a permanent fan. More

I August 2023 I bought a new BMW M5 competition from BMW Vista just days before they closed and moved to Carlsbad. I paid for window tinting but they said they could not come to my house as promised so I r Vista just days before they closed and moved to Carlsbad. I paid for window tinting but they said they could not come to my house as promised so I requested a refund of the $499 I paid for the service. I have made at least 10 calls to BMW Carlsbad including to the sales manager, the general manager and to Salvatore my finance contact and they either ignore me or don't call back. This is a very bad way to treat a buyer of an very expensive car and given this record I would never recommend to buy a car from this dealer. More

Stefano at BMW Carlsbad has certainly exceeded my expectations when it comes to customer satisfaction. I highly recommend working with him and checking out their great assortment of cars. Jamie expectations when it comes to customer satisfaction. I highly recommend working with him and checking out their great assortment of cars. Jamie More

Great customer service. Professional employees. Efficient process. Would highly recommend them to anyone looking for an awesome car buying experience. Professional employees. Efficient process. Would highly recommend them to anyone looking for an awesome car buying experience. More