BMW of Carlsbad

They met my expectations, and the transaction for the car purchased was quite a smooth deal, I also like the way they deal with customers, moreover the whole purchase experience is pleasant. purchased was quite a smooth deal, I also like the way they deal with customers, moreover the whole purchase experience is pleasant. More

I will only take my car to this dealership. Their are honest, fair, and their customer service team is top notch. Christine Ressa goes above and beyond to assist her customers with their concer Their are honest, fair, and their customer service team is top notch. Christine Ressa goes above and beyond to assist her customers with their concerns and needs. She is professional, knowledgable and does everything she can to make your visits thorough. I highly recommend BMW of Carlsbad for those who care about their vehicle and getting top notch service! More

After purchase time way too long. Trade In offers were ridiculous... Agent very helpful. Miss the old BMW dealership Trade In offers were ridiculous... Agent very helpful. Miss the old BMW dealership More

I just recently purchased a 2022 M240i from out of state from this dealer because they’re hard to find in Arizona. I’ll start with the car: love it. Low mileage, great condition, great price. Checks all from this dealer because they’re hard to find in Arizona. I’ll start with the car: love it. Low mileage, great condition, great price. Checks all the boxes and really the main reason I’m giving the 3 stars. As for the buying experience….to put it nicely, there is room for improvement and this is where they’re losing stars. I understand as an out of state purchase the process is more complicated, but I feel like my purchase was just not handled very well throughout the process. My salesman, Michael Torres, actually did as good of a job as he could but the rest of the departments such as financing and whatnot just seemed to drop the ball. First things first, they took well over a week to send the physical copy of the contract to a partner dealer in Arizona for me to sign. It was supposedly overnighted on a Wednesday, but when I showed up on Thursday it was not there. Found out it actually hadn’t been sent until that morning on Thursday. Got that signed by Saturday and sent back. At that point was told shipping should happen early next week either Monday or Tuesday. The vehicle was not shipped until that following Friday and I did not receive it until that Sunday. Both of these delays with the contract and shipping required ME to reach out multiple times before getting an update. Furthermore, being an out of state purchase and my first of the kind, I repeatedly asked throughout the process how the registration in Arizona would work for the vehicle. I was told three different things until finally today on 3/28, four days after receiving the vehicle and driving with no plates, I was finally told that they don’t issue temporary plates for out of state which is understandable, and that they’d be mailed. It is my responsibility to secure temporary registration. That’s all well and good but this should be something told to the buyer BEFORE receiving the vehicle so that I could have that sorted before and have it ready so I’m not driving without tags for almost a week. Overall, I’m just not very happy with the process and I can’t recommend this dealer especially not for an out of state purchase. The car itself is exactly what I wanted, but the lack of communication and urgency throughout the process was very frustrating. More

Jacob is amazing. He worked for us and found the exact car we wanted. He was the only person at BMW in all of California that came through for us.i will buy my next He worked for us and found the exact car we wanted. He was the only person at BMW in all of California that came through for us.i will buy my next car for my wife from Jacob. More

Excellent and friendly service. Very helpful on answering questions and provided a loaner. It was easier to book an appointment. Very helpful on answering questions and provided a loaner. It was easier to book an appointment. More

This is a beautiful new dealership The service staff proved to be very efficient and incredibly flexible I own an X6M This is the go to dealership for high end BMW service! proved to be very efficient and incredibly flexible I own an X6M This is the go to dealership for high end BMW service! More

Corey is an honest salesman that works earnestly to help the customers find the car they need. He makes the whole process effortless! Thank you :) the customers find the car they need. He makes the whole process effortless! Thank you :) More

My purchase was simple with no pressure. . great group of people at this dealership..love my Hummer H3 . great group of people at this dealership..love my Hummer H3 More

Best experience ever. I Love their selection, their courteous professional staff, their deals and Their environment. I Love their selection, their courteous professional staff, their deals and Their environment. More