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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.4
975 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 975 reviews

April 18, 2025

Beautiful setting, nice coffee bar and comfortable furniture. Labeeb was our service consultant and he was great and thorough. More

by goodellsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Labeeb and kind woman who greeted us as we drove the car into the service reception area.
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Apr 22, 2025 -

BMW of Carlsbad responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

April 16, 2025

Service is great - great communication from Keith, walks thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! More

by Michael Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
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Apr 18, 2025 -

BMW of Carlsbad responded

Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 09, 2025

This dealership is the worst I have experienced inover 50 years of loyal BMW ownership. Attractive new building but rude and unprofessional staff. More

by Philip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Perez
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Apr 11, 2025 -

BMW of Carlsbad responded

Hi Philip, we regret to hear that you had this experience with us. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 03, 2025

They do a great job maintaining my car. I never feel I'm being sold more than I need. More

by rhysespieces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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Apr 08, 2025 -

BMW of Carlsbad responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 01, 2025

The service people are very good. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. More

by rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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Apr 05, 2025 -

BMW of Carlsbad responded

Hi Rocky, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (760) 335-6124 when you have a chance. Thank you, and we look forward to hearing from you.

March 26, 2025

I dropped off my vehicle for front tires. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ARTHUR,ALVAREZ
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Mar 27, 2025 -

BMW of Carlsbad responded

Hello Eric, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 12, 2025

Service Manager, Art, went the extra mile for me. He was pleasant and very knowledgeable. More

by Altenri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Mar 14, 2025 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you.

March 11, 2025

I requested a refund of an extended warranty on February 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finan More

by Tfo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edith Loya in Finance. Ferris sales.
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Mar 13, 2025 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Mar 16, 2025 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 04, 2025

This dealership has always provided me with a great experience and I couldn’t really ask for more. They’re truthful and straight to the point. Really enjoyed the experience and have gone with them 3 ti More

by amenasch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Whittle
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Mar 08, 2025 -

BMW of Carlsbad responded

Hello Amenasch, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2025

Thank you to demetri for always taking care of me and my wife’s car ! we bought our cars from him a year ago or so and anytime I have a question about anything car related he’s always quick with a response. More

by noelsanchez94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetri
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Feb 26, 2025 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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